OP Italian

Review summary

1. S

   Shane

   Indiana

   3 reviews

   4.0

   3 reviews

   Dined on 24 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Fish and chips were overcooked. The breading was dark brown and the fish was falling apart.
   

   OP ItalianResponded on 25 October 2024

   We strive to deliver exceptional service that leaves a 5 star impact every time. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We look forward to the opportunity of hosting you again in the future.
   

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2. J

   Jim

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined on 15 October 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were very disappointed. The restaurant presented itself online as being an "Italian" restaurant, which it was not at all. Food was good, but not much selection and clearly over-priced. Don't recommend this place at all!
   

   OP ItalianResponded on 17 October 2024

   Thank you for sharing your feedback. We’re sorry to hear that the restaurant didn’t meet your expectations, especially regarding the menu and pricing. We strive to provide an enjoyable dining experience, and it's disappointing to hear that we fell short. Your comments about the restaurant’s representation and selection will be shared with our team for review. We appreciate your honesty and hope that, despite this, you enjoyed other aspects of your stay.
   

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3. K

   Kim

   Indiana

   1 review

   1.0

   1 review

   Dined on 13 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was horrible we were there almost an hour before we even got a cup of coffee we had asked several times about drinks and our meal the food was good when we finally got it. It was not busy at all so I’m not sure what the problem was the manager said the waiter was new but if he’s that new he can’t even get drinks out someone should be helping him. Just an overall bad experience. Even though the food was good we will not go back
   

   OP ItalianResponded on 14 October 2024

   I’m truly sorry to hear about your experience at our restaurant. It’s disappointing to learn that the service was not up to standard, especially with the long wait for coffee and drinks. We understand how important timely service is, and we apologize for the frustration this caused during your meal. Your feedback regarding the new waiter and the lack of support is valuable, and we will address it with our team to ensure that our guests receive the assistance they need. While we’re glad to hear you enjoyed the food, we truly regret that the service overshadowed your experience. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
   

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4. D

   Dave

   Indiana

   30 reviews

   vip
   3.0

   30 reviews

   Dined on 11 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We went to OP thinking it was still the high-end Italian restaurant we visited several years ago. It's not really an Italian restaurant, but a bar/pub atmosphere with a limited menu. Fairly good wine list, although they were out of 2/3 Chards they listed. Service was fair. Very loud throughout the restaurant. Food OK, but not stellar. Probably won't be back but perhaps great for the downtown bar scene folks.
   

   OP ItalianResponded on 14 October 2024

   Thank you for sharing your experience at OP. We appreciate your feedback and are sorry to hear that the restaurant did not meet your expectations based on your previous visits. We aim to provide a quality dining experience, and it’s disappointing to know that you found the atmosphere and menu to be different from what you remembered. Your comments about the wine selection and noise level are valuable, and we will address these issues with our team to improve our offerings and service. Thank you for your input, and we hope you’ll consider visiting us again in the future for a different experience.
   

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5. D

   Dawn

   Indiana

   13 reviews

   vip
   3.0

   13 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   NOT Italian. It’s bar food. Nothing inspiring or unique. Management needs to make immediate brand and marketing changes so customers aren’t misled into thinking they’re going to an Italian restaurant. No blame on the staff, this is all on Marriott. But you are definitely setting your restaurant people up for failure. What a let down. And overpriced entrees on top of it. We expected more from a Marriott Bonvoy hotel although we’ve learned that hotels don’t really put much thought or effort into their restaurants. Maybe that’s why their employees seem less than happy to be there.
   

   OP ItalianResponded on 9 October 2024

   Thank you for your candid feedback. We're sorry to hear that the restaurant did not meet your expectations, especially regarding the menu offerings and overall dining experience. We understand how important it is for our guests to receive clear information about the type of dining experience they can expect. Your feedback regarding the staff's demeanor is also important, and we’ll work to ensure our team feels supported and valued. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to improve your experience in the future.
   

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6. S

   Staci

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alan, our waiter, was amazing and really helped us select the best entrees. Our steaks were perfect. The band in the bar set a great old supper club vibe. It’s not cheap, but worth the splurge.
   

   OP ItalianResponded on 4 October 2024

   Thank you so much for taking the time to provide us with feedback on your recent visit. We are delighted to hear you enjoyed your dining experience. We look forward to the opportunity of hosting you again in the future.
   

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7. L

   Lisa

   Indiana

   35 reviews

   vip
   3.0

   35 reviews

   Dined on 27 September 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We went here because of close proximity to our event. This was our first visit. The food was marginal. I sent my soup back twice because it was cold and the biscuit that was supposed to be with it did not come back. I was then told they were out. My husband had to wait a while for the chicken that was supposed to be on his salad. Lastly, our friend’s meal was cold, had to be sent back and then didn’t come out for a long time. Not sure we will go back.
   

   OP ItalianResponded on 29 September 2024

   Hi pink45, Thank you for taking the time to share your experience at OP. We're sorry to hear that your first visit didn't meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance to impress you in the future. Best regards, The Management Team
   

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8. K

   Kelly

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 17 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, drinks, ambience, and service were all amazing!! And on top of that, I had a small medical emergency (blood pressure drop) and the manager and staff immediately came to my help to make sure I was okay. They even offered a free brownie to help me get better. I’m very grateful. I also love that the restaurant is connected to the JW Marriott hotel as I’m staying here for a conference so I was able to just go upstairs to room to rest.
   

   OP ItalianResponded on 19 September 2024

   Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that you enjoyed the food, drinks, and ambience, and that our team provided exceptional service. More importantly, we're so glad we could be there to assist you during your medical emergency and help ensure you were comfortable. Your well-being is our top priority, and it’s wonderful to know our staff could provide support when needed. We hope you’re feeling much better now and look forward to welcoming you back for another memorable visit!
   

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9. C

   Craig

   Naples

   2 reviews

   5.0

   2 reviews

   Dined on 15 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Service by our server Wayne and his team was great!! Food quality was very good.
   

   OP ItalianResponded on 19 September 2024

   Thank you so much for taking the time to provide us with feedback on your recent visit. We are delighted to hear that Wayne took such great care of you during your stay. We look forward to the opportunity of hosting you again in the future.
   

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10. N

    N

    Charlotte

    18 reviews

    vip
    2.0

    18 reviews

    Dined on 6 September 2024

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    Wine ordered when we sat down came out after meals arrived. Side of fries was delayed. Food was just ok. Nothing special.
    

    OP ItalianResponded on 9 September 2024

    We strive to deliver exceptional service that leaves a 5 star impact every time. Your feedback provides us with specifics for focus and we sincerely appreciate you taking the time to let us know about your experience. We look forward to the opportunity of hosting you again in the future.
    

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