Ophelia

Review summary

1. J

   Juan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Place for romance and fun. The food and staff is amazing. Our server was also amazing.
   

   Is this helpful?

   Report
2. J

   Jack

   Coastal Georgia

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The snow globe at Ophelia was a very good way to spend Christmas Eve.
   

   OpheliaResponded 2 days ago

   Hi Jack, Thank you for choosing Ophelia for your Christmas Eve celebration and for taking the time to share your feedback. We're glad to hear that you enjoyed our snow globe and found it a fun way to spend your evening. We're sorry to hear that our service and value didn't meet your expectations. We always aim to provide an exceptional experience, and your feedback helps us do just that. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
3. T

   Tyler

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   I made an reservation and arrived about 15 minutes early which allowed us to enjoy some time at the bar. The bar staff were absolutely amazing! Unfortunately, we waited 43 minutes past our scheduled time before I mentioned to the bartender that no one had come to seat us. The young lady who checked us in seemed a bit flustered at first but eventually realized she hadn’t come to get us when the table was ready. After being seated, it took a while for someone to come over for our drink orders. Once we finally got our drinks, there was another wait to place our food order. The food was fantastic, but the service needs improvement—particularly with a more reliable hostess and servers. The bar staff are doing a great job, but they can’t handle everything on their own. Overall, despite these few hiccups, our experience was fantastic, and I would definitely return!
   

   • 

   OpheliaResponded 2 days ago

   Thanks for the feedback, Tyler! We're thrilled to hear that you enjoyed your experience at Ophelia. We're sorry for the delay you experienced and appreciate your patience. It's great to know that our bar staff made a positive impression. We're always striving to improve our service and your feedback is invaluable. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
4. C

   Christy

   Miami

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Ophelia - A Disappointing Christmas Eve Experience I was hoping for a memorable Christmas Eve to cap off a trip to NYC with my daughters, but unfortunately, Ophelia left us wishing we had chosen anywhere else. To start, the only highlights were the stunning view and the initial impression of stepping off the elevator and seeing the bar—an ambiance that quickly faded as the experience unfolded. The food was decent, but the service and atmosphere were appalling. It took a staggering 20 minutes before anyone even acknowledged us. When our server finally appeared, she promptly handed us off to a runner and disappeared. I had to flag down the manager just to place our food order. The restaurant was dominated by a loud, obnoxious party whose screams, cheers, and singing ruined any chance of a festive or pleasant evening. Adding insult to injury, they openly bragged about getting underage members of their group drunk. This behavior went unchecked, and it was clear the staff had no control over the situation—or worse, didn’t care. The experience was so unbearable that we ordered dessert via DoorDash before we even left. On our way down in the elevator, I spoke with another couple who shared that they’d actually walked out mid-meal despite living next door. Ophelia could have been a highlight of our holiday, but it was a complete letdown. Save your time and money; there are far better options in NYC.
   

   OpheliaResponded 2 days ago

   Thanks for visiting us, Christy. We're truly sorry to hear about your disappointing experience at Ophelia on Christmas Eve. We aim to create a memorable experience for all our guests, and we regret that we missed the mark this time. We're glad you enjoyed the view and the food, but we're sorry that you felt the service and atmosphere fell short. We take your comments seriously and will use them to improve. We hope to have the opportunity to serve you again and provide a better experience. The Management Team
   

   Is this helpful?

   Report
5. E

   Emmaline

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Made the reservation 2 weeks prior, only to be sat on 2 stools a foot off the floor.
   

   OpheliaResponded 2 days ago

   Hey Emmaline, we're really sorry to hear about your recent experience at Ophelia. We understand that the seating arrangement didn't meet your expectations and for that, we apologize. We're taking your feedback seriously and will make sure to review our seating arrangements to ensure a better experience in the future. We hope you'll give us another chance to provide a better dining experience. Sincerely, The Management Team.
   

   Is this helpful?

   Report
6. f

   frank j.

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing place to spend Christmas Eve with my wife, awesome views of NYC and the East River
   

   • 
   • 
   • 
   • 

   OpheliaResponded 2 days ago

   Thanks for the review, frank j! We're thrilled to hear that you and your wife had an amazing time celebrating Christmas Eve at Ophelia. It's wonderful to know that you enjoyed the views of NYC and the East River. We strive to make every visit a memorable one and your feedback is greatly appreciated. We can't wait to welcome you and your family back for more special occasions.
   

   Is this helpful?

   Report
7. R

   Romina

   Orlando

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eli is the best !!!! The service was perfect, and she is an amazing professional!!!
   

   OpheliaResponded 2 days ago

   Hi Romina, Thank you for your glowing review! We are thrilled to hear that you had a wonderful experience at Ophelia. It's always our goal to provide excellent service and it's great to know we hit the mark during your visit. We appreciate your kind words and look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
8. T

   Theresa

   New York City

   25 reviews

   5.0

   25 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely rooftop bar and restaurant with gorgeous 360 degree views of New York. Went there with friends before Christmas for the holiday decor, which did not disappoint. It definitely had that snow globe effect. Had a glass of wine and a couple of appetizers - beef sliders and spinach and artichoke dip, both of which were delicious. Pricing was fairly normal for New York, which is to say, on the higher end, so be prepared. Can't wait to return when the weather gets warmer so we can sit outside on the terrace.
   

   OpheliaResponded 2 days ago

   Thanks for the review, Theresa! We're thrilled to hear you enjoyed the decor and our unique snow globe vibe. It's wonderful to know you and your friends had a memorable holiday at Ophelia. We're glad you enjoyed our beef sliders and spinach and artichoke dip. We appreciate your understanding about pricing and look forward to welcoming you back when the weather gets warmer. Cheers!
   

   Is this helpful?

   Report
9. N

   Nick

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic views and food. Great wine as well. Very much worth visiting!!
   

   OpheliaResponded 2 days ago

   Hello Nick, We're thrilled to hear that you enjoyed your visit to Ophelia! It's fantastic to know that you appreciated our fantastic views and delicious food. We're also glad you enjoyed our wine selection. Thank you for your kind words and high ratings. We look forward to welcoming you back soon for another fantastic experience. Best regards, The Management Team
   

   Is this helpful?

   Report
10. M

    Marco

    Miami

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and drinks were delicious, the staff is incredibly helpful and the view is amazing!
    

    OpheliaResponded 2 days ago

    Thanks for the review, Marco! We're thrilled to hear that you enjoyed our food, drinks, and the view at Ophelia. It's always our goal to provide delicious food and top-notch service, and we're glad we hit the mark for you. We appreciate your feedback and look forward to welcoming you back soon!
    

    Is this helpful?

    Report