Orelle Birmingham

Review summary

1. D

   Donna

   VIP

   New York City

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not a friendly welcome downstairs , then clockroom girl decides to pile 4 coats on 1 hanger . Veloute was cool, chateaubriand was poor quality and very over salted and so was the pepper sauce. I did advise the waiter who said is I’d said earlier they could have replaced it. This would have Meant waiting whilst the rest of our table ate which was not desirable- I explained it was edible but not qood quality - no apology was forthcoming or an offer to make it up some way which most mid range restaurants would have done never mind what orelle charges at £116 for 2 - we have had better at miller and carter and that’s saying something!. Dessert was nice and so were the cocktails 🍸 Disappointing birthday meal for £450 and I won’t be back ….
   

   Is this helpful?

   Report
2. C

   Catriona

   Birmingham

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal! Good, service, experience - a must try!
   

   Is this helpful?

   Report
3. s

   samantha

   Leicestershire

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely enjoyed everything about the night. Ordered champagne which was lovely as well as the sommelier who poured it for us. Waitresses were lovely, the view and aesthetics are gorgeous. Loved the food!!
   

   Is this helpful?

   Report
4. J

   Julie

   Birmingham

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The setting was amazing, the food and service was excellent, for me ......... the music was a little too loud whilst we were eating but overall the experience was one to remember
   

   Orelle BirminghamResponded 3 days ago

   Dear Julie, Thank you for your lovely review! We're delighted to hear you enjoyed the amazing setting, excellent food, and service. We appreciate your feedback about the music volume and will take it into consideration to enhance our guests' dining experience. We're so glad we could help create a memorable evening for you and hope to see you again soon! Kind Regards, Orelle Management Team
   

   Is this helpful?

   Report
5. M

   Megan

   Derbyshire

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service lovely food great ambiance will definitely go back
   

   Orelle BirminghamResponded 3 days ago

   Dear Megan , Thank you so much for the 5-star review! Looking forward seeing you here next time! Best, Orelle Management Team
   

   Is this helpful?

   Report
6. S

   Steven

   New Orleans

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was superb, from the minute arrived the service team couldn’t do enough. Food was superb and a really nice way to end the year.
   

   Orelle BirminghamResponded 3 days ago

   Dear Steven, Thank you for your kind words! We're thrilled to hear you enjoyed the superb service and food. It's wonderful to know we could help make the end of your year extra special. We look forward to welcoming you back soon! Kindest , Orelle Management Team
   

   Is this helpful?

   Report
7. E

   Emmanuel

   London

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 3

   Orelle has quality service and professional staff. About average food. But unnecessarily expensive. It’s worth the visit but too expensive
   

   Orelle BirminghamResponded 6 days ago

   Dear Emmanuel, Thank you for sharing your feedback about your recent visit. We truly appreciate your kind words about our professional staff and the quality of service you experienced, as our team works hard to ensure every guest feels well taken care of. That said, we were surprised to see a 1-star rating, given your acknowledgment of our service excellence. We’re sorry to hear our pricing and food didn’t fully meet your expectations, as we aim to provide a dining experience that reflects the care and quality we put into every detail. Your feedback is valuable, and we’d love the chance to welcome you back to provide an experience that aligns with your expectations. Warm regards, Orelle Management
   

   Is this helpful?

   Report
8. A

   Angelina

   Glasgow

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and food for Christmas Day. Exceptional experience.
   

   Orelle BirminghamResponded on 27 December 2024

   Dear Angelina, Thank you for your kind words! We’re delighted to hear you had a wonderful experience with us on Christmas Day. Exceptional service and food are what we strive for, and it’s fantastic to know we made your day special. We hope to welcome you back again soon for another memorable visit! Warm regards, Orelle Management Team
   

   Is this helpful?

   Report
9. T

   Teresa

   Birmingham

   12 reviews

   5.0

   12 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our third year having Christmas lunch at Orelle. Like every other year, the food was outstanding and the service was impeccable. Thank you for yet another perfect Christmas lunch!
   

   Orelle BirminghamResponded 6 days ago

   Dear Teresa, Thank you for choosing Orelle for your Christmas lunch for the third year in a row! We’re thrilled to hear that, once again, you found the food outstanding and the service impeccable. It means so much to us to be part of your festive tradition. We look forward to welcoming you back for many more perfect celebrations in the years to come. Wishing you a wonderful holiday season! Kindest Regards, Orelle Management Team
   

   Is this helpful?

   Report
10. J

    Jacqueline

    Birmingham

    6 reviews

    5.0

    6 reviews

    Dined on 22 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We all had a delicious Sunday lunch 1 had salmon, 2 roast beef and 1 roast chicken. All cooked to perfection Wine pairings with a few cocktails great
    

    Orelle BirminghamResponded on 27 December 2024

    Dear Jacqueline, Here's a warm and professional reply: Thank you for your lovely feedback! We’re thrilled to hear you enjoyed your Sunday lunch and that each dish—from the salmon to the roast beef and chicken—was cooked to perfection. It’s wonderful to know the wine pairings and cocktails complemented your meal so well. We hope to welcome you back soon for another delicious experience! Warm regards, Orelle Management Team
    

    Is this helpful?

    Report