Orelle Birmingham

Review summary

1. PS

   PamS

   Birmingham

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Ambience is lovely with great views and nice decor. The waiting staff are friendly and professional. However the service was very slow - not enough staff I think. Our food was tasty but our main was quite cold - we would have complained but as we had waited 90 mins for mains to arrive we decided just to eat it as we were hungry . It promised so much but for the price did not hit the mark.
   

   Orelle BirminghamResponded 2 days ago

   Dear PamS, Thank you for taking the time to share your experience with us. We’re glad you enjoyed the ambiance, views, and decor, as well as the friendliness and professionalism of our team. We’re truly sorry to hear that the service fell short of your expectations and that your main course was not served at the ideal temperature. Waiting 90 minutes for your food is far from the standard we aim to deliver, and we understand how frustrating that must have been. We hope you might give us another chance in the future to show you the experience we’re truly capable of providing. Thank you again for your honest feedback – it helps us grow and improve. Warm regards, Orelle Management
   

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2. C

   Connor

   Birmingham

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was really nice the presentation and taste was great. The place itself is so nice I am glad we visited around winter time as it felt very cosy and festive. I have to say our table service by Michela was perfect, she is so lovely and well spoken and presents the food well and makes you feel very welcome and comfortable.
   

   Orelle BirminghamResponded 2 days ago

   Dear Connor, Thank you for such a lovely review! We’re thrilled to hear that you enjoyed the food, both in taste and presentation, and that the cosy, festive atmosphere added to your experience. A special thank you for your kind words about Michela – she truly is an asset to our team, and we’re so pleased she made your visit so welcoming and comfortable. We’ll make sure to pass on your compliments to her, they’ll mean the world to her! We’d love to welcome you back anytime, whether for another winter visit or another season entirely. Thank you again for your wonderful feedback. Warm regards, Orelle Management
   

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3. J

   Joy

   London

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I chose the restaurant to make a birthday for a friend special but was my worst disappointment . 1. Too cold! I now have a cold and we were uncomfortable all through. I had given notes to write happy birthday with the name. When they brought the cake non chalantly and said “they are told someone’s birthday is on this table” it lacked a personal touch and we felt really down the whole time and left without dessert. We couldn’t wait to get away. This is definitely my last visit. The food presentation was also very poor.
   

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4. R

   Ray

   Birmingham

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our 25th anniversary and I requested a window table for intimacy in what is a busy and very popular restaurant and the view They seated us beautifully, everyone wished us happy anniversary and they finished probably the best three course meal weve ever had with chocolate truffles with an anniversary message Excellent
   

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   Orelle BirminghamResponded 2 days ago

   Dear Ray, Thank you so much for choosing to celebrate your 25th anniversary with us – what an incredible milestone! We’re thrilled to hear that you enjoyed your special evening and that our team could make it a memorable one. It’s wonderful to know that you appreciated the window seating and personal touches like the anniversary wishes and chocolate truffles. We take great pride in creating moments like these for our guests, and it’s fantastic to hear that your meal was among the best you’ve ever had. Congratulations again on 25 years, and we’d be delighted to welcome you back for any future celebrations. Wishing you both many more years of happiness together! Warm Regards, Orelle Management
   

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5. E

   Eliyza

   Warwickshire

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   t’s a pretty place and the waiters are lovely but unfortunately the food was absolutely terrible, the starters were still edible but the mains were terrible., we ordered a steak some rice and the soup of which only the soup was edible, the waiter was nice enough to remove the steak from our bill hence the 4 stars for the service but the actual food is awful. Unfortunately I’d honestly say don’t go and save yourself the disappointment and your money. Genuinely really upset I chose this place for my partners birthday.
   

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6. S

   Steve

   Birmingham

   12 reviews

   5.0

   12 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely birthday meal again here at Orelles. Food was delicious,,service was outstanding .
   

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   Orelle BirminghamResponded 2 days ago

   Dear Steve, Thank you so much for the 5-star review! Looking forward seeing you here next time! Best Regards, Orelle Management Team
   

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7. K

   Kevin

   Birmingham

   10 reviews

   4.0

   10 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The setting of the restaurant is excellent. It is well appointed, terrific views - didn't realise that Birmingham could look so good! The food was OK overall. The main course pheasant and pork were quite good and well presented but were expensive for the portion size. The crab starter would have been good if there had been more than a teaspoon of actual crab meat, similarly the amount of mushrooms in the starter was not impressive. The food was well presented however and tasted good. The staff were all pleasant, approachable and professional. The atmosphere when we arrived was excellent, but being a bit older than the average diners, we did not like the music that became very loud after 9pm. Made conversation a bit difficult. We would go back, but would probably choose lunchtime rather than the evening
   

   Orelle BirminghamResponded 2 days ago

   Dear Kevin , We’re so glad to hear you enjoyed the warm service from our team. It’s always a delight to show guests a new perspective on Birmingham! We appreciate your feedback on the food – while we’re pleased you found the dishes well-presented, we take your comments about portion sizes and ingredient balance on board. It’s important to us that every dish feels just right, and we’ll review this with our kitchen team. Regarding the music, we understand how the volume can impact the atmosphere for some guests. Your suggestion to visit at lunchtime is a great one, as it offers a more relaxed dining experience. We’ll look forward to welcoming you back for another memorable meal. Thank you again for your kind words and constructive feedback! Warm regards, Orelle Management
   

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8. N

   Nathan

   Birmingham

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding restaurant with outstanding views, it is a must try in Birmingham.
   

   Orelle BirminghamResponded on 14 November 2024

   Dear Nathan, Thank you for your kind words! We're delighted you enjoyed the experience and views at our restaurant. It means a lot to us that you consider us a must try spot in Birmingham! We look forward to welcoming you back for more memorable moments soon. Kindest Regards, Orelle Management Team
   

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9. S

   Steve

   London

   3 reviews

   5.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent service. Excellent wine. A superb place. We look forward to visiting it again soon.
   

   Orelle BirminghamResponded on 13 November 2024

   Dear Steve, Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed the food, service, and wine during your visit. It’s wonderful to know you had such a superb experience with us. We look forward to welcoming you back soon for another memorable meal! Warm regards, Orelle Management Team
   

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10. P

    Prem

    Birmingham

    2 reviews

    5.0

    2 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The service at the restaurant was excellent, very professional and efficient. The skyline view from the bar/restaurant has a great view of the city centre overlooking all the building without any restrictions. The decor within the restaurant is very stylish and give a comfortable warm feel. The food choice gives great options and we found all dishes exceptionally tasty. Overall great experience and well worth the visit. Will visit again to try the lobster this time.
    

    Orelle BirminghamResponded on 14 November 2024

    Dear Prem, Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed the service and found our team to be professional and efficient—it’s truly rewarding for us to provide an exceptional experience for our guests. We're also glad you loved the skyline view, it's a highlight we’re proud to share with our visitors. Our team worked hard to create a stylish and comfortable ambiance, so it’s great to hear that the decor resonated with you. We're excited to welcome you back for the lobster and to create another memorable experience for you. See you soon! Orelle Management Team
    

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