Osteria 20

Review summary

1. E

   Emiline

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lucky to get a last minute reservation. First time dining after recently moving into the area. Lively Saturday night, despite being busy we had exceptional service from our waiter. The pizzas were fantastic, quality pizza dough. The best pizza in the area. Appreciated our wine recommendation from the friendly manager. Professional service and recommend the pizzas. Thanks for a great date night, our new local.
   

   Is this helpful?

   Report
2. PN

   PeterN

   Melbourne

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Food was good, service also. Noise level near kitchen was too loud and will not sit there again. We ordered Italian donuts for desert and they were not cooked properly but the waiter agreed and returned. He offered another desert or drink free of charge but we were full and did not accept but thanked him for the offer.
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Melbourne

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   So disappointed to receive a 10% service charge on top of our bottomless bill. Don’t advertise a price if it’s not accurate. Incredibly poor service only insult to injury. Food great but you shouldn’t have to beg for a drink when you have paid a set fee.
   

   Is this helpful?

   Report
4. R

   Rex

   Victoria

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Enjoyed the night very much, made better by a lovely South American waitress who was efficient, pleasant and welcoming. The kitchen did well and the scallops, calamari were good as a starter, with the mains of barramundi, lamb rigatoni and lobster linguini were well received. A mention on the Tiramisu which was a very generous portion and delicious. Well done to the staff and management.
   

   Is this helpful?

   Report
5. K

   Kourtney

   Melbourne

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great food, no faults there and I would love to eat there again for the food alone. However, the service was very lacking. Took some time to get our orders taken and then our food took a while. We found it hard to flag down the servers to ask for desert and questions in general. When we asked for take away containers we waited for around 15 minutes and realised they forgot us. While it was busy when we got there it was quiet when we were having desert so I’m not sure if was just poor communication but service was definitely off putting.
   

   Is this helpful?

   Report
6. A

   Angela

   Melbourne

   4 reviews

   5.0

   4 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints. From service to food to drinks, the quality is always high - and we go there often over the last few years. The fact it’s always great speaks volumes to the core of their operations.
   

   Is this helpful?

   Report
7. S

   Sam

   Melbourne

   1 review

   5.0

   1 review

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, great location - would recommend. A solid go-to of mine for several years now.
   

   Osteria 20Responded on 23 September 2024

   Dear Sam, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! We are so pleased to hear that your experience with us was worthy of 5 stars, and that we have become a go-to of yours for a while. We look forward to welcoming you back again in the near future. Kindest regards TheOsteria20ManagementTeam
   

   Is this helpful?

   Report
8. A

   Amy

   Melbourne

   1 review

   1.0

   1 review

   Dined on 1 September 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   slow service, staff wasn't very attentive with drink refills. put somebody else's order on our table. didn't remake item to give to the correct table which isn't what you're meant to do.
   

   Osteria 20Responded on 23 September 2024

   Dear Amy, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! It is very disappointing to receive a 1 star review from you, and to hear that your experience fell below the high standards that we expect! We take all feedback very seriously, and you can rest assured that we will be looking into this and making the necessary steps to improve. Kindest regards TheOsteria20ManagementTeam
   

   Is this helpful?

   Report
9. M

   Mandy

   Melbourne

   1 review

   1.0

   1 review

   Dined on 31 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shocking table service with too many young staff talking to each other and not looking after customers first. Won’t be back. Also very overly priced for what you get on the actual plate.
   

   Osteria 20Responded on 2 September 2024

   Dear Mandy, Thank you for taking the time to provide us with your feedback, it is appreciated! It is very disappointing to hear of your experience with us, as we take great pride in delivering the highest standards of food and service. At Osteria20 we value and admire our young team for their willingness to work hard and deliver great customer service. We appreciate that we cannot always get things perfectly, but we can assure you that this will be addressed moving forward. Kindest regards TheOsteria20ManagementTeam
   

   Is this helpful?

   Report
10. N

    Nello

    Melbourne

    1 review

    5.0

    1 review

    Dined on 22 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A pleasant dining experience, good food and good service.
    

    Osteria 20Responded on 2 September 2024

    Dear Nello, Thank you for taking the time to provide us with your feedback, it is greatly appreciated! We are so pleased to hear that your experience with us was worthy of 5 stars, as our young team works extremely hard to provide the best possible service to our guests. We look forward to welcoming you back to our venue in the near future. Kindest regards TheOsteria20ManagementTeam
    

    Is this helpful?

    Report