Osteria Capri - Isles of Capri Naples

Review summary

1. S

   Stephen

   VIP

   Greater Boston

   13 reviews

   2.0

   13 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The food at their Marco location was great. This one not so much . Meatball app was cold and the meat was dry and clearly Unfrozen. My wife ordered pizza. Came 15 minutes after other meals . It was cold. No apology from our waiter, who was nice enough by the way. Service was super slow. I won’t be going back.
   

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2. L

   Lucille

   VIP

   Greater Boston

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 1

   I have been here with my husband many times and have enjoyed the dining room experience, sunset, warm breeze and the Italian guitar/singer who comes to the tables. Being Italian, we have had fun requesting songs that have been meaningful to our family heritage. We wanted our family ( daughter, son in law and grandchildren ) to experience this as well and planned this dinner with that in mind. I made this reservation on the first day it was available for that date. When we arrived, the wait staff were setting up a wonderful table In the main dining room for us, when one of the staff ( name and title unknown) saw the grandchildren ( eight and four) and wanted to change our table …..he starting talking about other people with reservations, and ushered us to a table in a horrible location in the backside of the restaurant telling me he had reservations to fill and the area in back would be quieter ( without the music) despite other wait staff telling him they could make it work….so instead of having a beautiful setting and the ambiance we had desired, our table was next to a wall, and the other two walls were dirty plastic tarps down usually for inclement weather. There were big dirty empty planters with dirt in them behind my daughter and grandson’s chairs. The seats were not like the main dining room with comfortable cushions and side arm rests but stackable chairs with dirty stained cushions. The area was hot and stagnant , unlike the dining room which was warm, and breezy, and we could not hear the music at all during the entire meal, nor did the musician ever come to our area which all of those factors were what we were coming to enjoy. I have since cancelled the other reservations I had this season through open table and will not be returning. I will note that. Nicoli, one of the wait staff having witnessed the whole event, tried to make it work and opened one of the tarps in an attempt to get fresh air in.
   

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3. M

   Marci

   VIP

   Louisville

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   We had a reservation for inside seating and was told they only had a table outside (which was right below the bug zapper). Got bitten up plenty! Have been there many times before and they have been very accommodating with making slight changes to items on the menu. BUT not tonight. We were given a smaller paper menu with limited menu items and were told that they could only serve EXACTLY what was on the menu as it was made being the kitchen was too busy to make any changes. The waiter stated that next time we come, we should come at 5:00 and then they could accommodate. This has NEVER happened to us there before.
   

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4. b

   bobby

   VIP

   New York City

   16 reviews

   2.0

   16 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   I have eaten here and at the location in Marco for many years and until lately , its been a go to for me. Last night ended that feeling . Showed up with a reservation and was flat out berated by the rudest hostess i have encountered . Looked me in the face and said you have no reservation and we are full. I showed here the email confirmation only to be told i was at the wrong one of their locations. She then ignored me and helped the people behind me. Then came back and asked what i wanted. I just looked at her in disbelief of the attitude she displayed . She then looked at the reservation sheet and said"oh here you are" no apology for her rudeness . They raised the menu prices up on all of the steaks and fish by almost double from three weeks ago as a surge pricing for Presidents' Day . I'll avoid it going forward. Too many good friendly establishments that appreciate you patronage.
   

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5. K

   Karen

   VIP

   Las Vegas

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was Valentine’s Day evening and they certainly overbooked! Waited a half hour for a 7:30 reservation, asked for a different table and the host cooperated but wasn’t pleasant . The burrata and prosciutto on my caprese salad were an additional $10 though it was all listed in the $18 price in the menu. There was only one scallop in the shrimp, scallops and sausage dish and a side of pasta which was $5 on the menu was upcharged to $17. It’s unusual for me to leave a poor review but I was very disappointed with this visit.
   

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6. D

   Danae

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Amazing food! Busy night and the restaurant seemed overwhelmed. I don’t like seeing the staff arguing amongst themselves because they are so stressed. Again, amazing food! Maybe just don’t come on a Friday or Saturday night.
   

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7. L

   Lori

   VIP

   St. Louis

   87 reviews

   4.0

   87 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was my first time eating at this restaurant, I had heard great things about their food. We had requested to sit outside but were squeezed in to a two top only a foot from other couples on either side of us, not too romantic when there were other tables by the water more private. I said something to the waiter & he was going to move us to one of those tables & then the chef sat someone else there. I thought that was the only table available but when I walked over to that area, I saw other tables open, not sure why he did not move us. Maybe they were reserved for other patrons. The food was not as good as I had hoped. The calamari did not have much flavor, my Caesar salad did not have much dressing & also lacked the taste of other Caesar salads. My main dish was ok but also more bland with not much seasonings. It is in a beautiful spot on the water & we saw a gorgeous sunset. It is very pricey!
   

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8. L

   Lisa

   Columbus

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to our wonderful server who quickly moved us to another table when it started raining. He was very attentive and his recommendations for meal choices were exceptionally delicious! Thank you!
   

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9. H

   Henry

   VIP

   Naples

   67 reviews

   5.0

   67 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is always a favorite. Last night two of us had the veal saltimboca (sp?) which was delicious. The lobster ravioli was also very good. Service is always very good too.
   

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10. J

    Jane

    VIP

    Indiana

    18 reviews

    5.0

    18 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Uba and Suri were fantastic waiter and waitstaff. We had a wonderful meal and the strolling musician was very nice. We love to go here.
    

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