Outback Steakhouse - Penrith

Review summary

1. D

   DANIELLE

   Sydney

   8 reviews

   4.0

   8 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our drinks were forgotten but once I reminded them were bought out to us after we had eaten entrees though. The steak was good but for eye fillet a bit fattier than normal. Our seat was also directly under aircon vents so we were a bit cold. Otherwise overall food was good, service was good. Not Our best experience to date but was okay.
   

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   Outback Steakhouse - PenrithResponded 4 days ago

   Hi Danielle, Thank you for sharing your feedback. I'm glad you enjoyed the food overall and found the service good, but I'm sorry to hear about the missed drinks and your seating discomfort. We’ll take your comments on board to improve both our service and the dining environment. We hope to welcome you back for a better experience next time! Best regards, Caitlin
   

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2. B

   Belinda

   Sydney

   4 reviews

   5.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service girl we had today was soo good!! Ever happy with her service today.
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Hi Belinda, Thank you for your kind words! I'm thrilled to hear you had such a great experience with our team. I'll be sure to pass your compliments along. Looking forward to serving you again soon! Best regards, Caitlin
   

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3. OT

   OpenTable Diner

   Sydney

   3 reviews

   5.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Once again food was outstanding, and I will forgive not having the prawn topper on the side like we asked for (it just makes sense to have it on the side as well because the prawn topper sauce is what we get it for, as it is delicious). For an extremely busy Saturday dinner dining period the service was excellent our waitress was polite and even brought our share plates, extra napkins and cutlery. We booked late in the afternoon same day for this time so to get that level of service during such a rush was such a great experience. Great dining experience for our daughter’s 10th birthday! Thank you again Outback Steakhouse Penrith, our family fave!
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Thank you for your wonderful review and for celebrating your daughter’s 10th birthday with us! I'm thrilled to hear you enjoyed the food and that our team provided excellent service during such a busy evening. Your kind words mean a lot to us, and I'll pass them along to the staff. I appreciate your understanding about the prawn topper and will take your feedback on board. It’s always a pleasure to host you, and we’re honored to be your family favorite. Looking forward to your next visit! Best regards, Caitlin
   

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4. H

   Hans

   Sydney

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outback Penrith is easily one of my favourite restaurants, top quality food, customer service never fails, highly recommend this restaurant!
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Hi Hans, Thank you for your amazing review and recommendation! We’re thrilled to be one of your favorite restaurants and are so glad you consistently enjoy the food and service. We look forward to welcoming you back soon! Best regards, Caitlin
   

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5. R

   Ros

   Sydney

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Staff had to be reminded to bring our drinks (water, wine). They brought the share steaks to out table without the sides - result steak was cold / part congealed by the time sides arrived (which only happened after we asked about them); no plate provided to decant share steak (again, we had to ask); they had to be asked to replenish the empty napkin holder; the sides on plate were cold, indicating sat too long on pass. Waitperson appeared overwhelmed. Meat was good quality and cooked properly however sitting for too long spoilt it. We should not have to remind staff to bring napkins, drinks, sides, crockery etc. Not good enough and ruined a very expensive meal. We were offered a free dessert in compensation but didn't want any more food. An offer of a discount would have been more appropriate. Would not go back to Outback Steak House.
   

   Outback Steakhouse - PenrithResponded on 19 November 2024

   Dear Ros, Thank you for your feedback, and we sincerely apologize for the service issues you experienced. Delays in drinks, sides, and basic service details are not acceptable, and we regret that they impacted your meal. We take your comments seriously and will address these concerns with our team to ensure better coordination and attentiveness in the future. We understand your frustration and appreciate your input as we work to improve. We hope you might consider giving us another chance in the future. Thank you again for taking the time to write this review and hope to see you again very soon! Kind regards, Lou Junior.
   

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6. J

   Jamie

   Sydney

   2 reviews

   4.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food great as always however the last few visits service has been lacking, can't find a server they all make an effort not to make eye contact, food items missing and just yeah not great
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Here’s a thoughtful response addressing the guest’s concerns: Hi Jamie, Thank you for sharing your feedback and for your loyalty over the past 10 years—it truly means a lot to us. While I'm glad to hear you’ve consistently enjoyed the food, I'm deeply sorry that the service hasn’t met your expectations during your recent visits. We take your concerns seriously and will address them with our team to ensure a more attentive and seamless experience in the future. Your feedback is invaluable as we strive to maintain the high standards you’ve come to expect from us. We hope to welcome you back soon and provide the excellent service you deserve. Best regards, Caitlin
   

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7. B

   Brayden

   Sydney

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   8:00pm booking however didn’t get seated until 8:15pm. Table we were directed to sit at was dirty with food on the seats and under the table (the waitress did clean that up only on our request). A waiter then came to order our meals straight away which was good, however we didn’t receive our food (entree and mains) and drinks until just prior to 9:00pm. The food was good, however the overall service experience was woeful.
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Hi Braydon, Thank you for your feedback and for bringing these issues to our attention. I'm truly sorry for the disappointing service experience during your visit, from the delay in seating to the cleanliness of your table and the extended wait for your meals and drinks. This falls far below the standards we aim to provide, and we deeply regret the inconvenience caused. While we’re glad to hear you enjoyed the food, we understand that great service is just as important. Please know that your concerns have been shared with our team to ensure improvements are made to prevent such situations in the future. We value your patronage and hope you’ll give us the opportunity to provide you with the seamless and enjoyable experience you deserve. Best regards, Caitlin
   

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8. E

   Emily

   Sydney

   3 reviews

   4.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great as usual. Good place for a family meal just don’t order too many salads as a side because there won’t be any room left at your small table for your steak plates
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Hi [Diner's Name], Hi Emily, Thank you for your feedback and for recognizing the fantastic service provided by your waitress—we’ll be sure to share your kind words with her! We’re sorry for the inconveniences you experienced during your visit, from the table size to the handling of your dishes and orders. Your concerns are valid, and we’ll review our table allocations and service practices to ensure a smoother and more comfortable dining experience in the future. We truly appreciate your feedback and hope you’ll give us the opportunity to provide a better experience next time. Best regards, Caitlin
   

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9. S

   Stevie

   New Zealand

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Outback, hubby's choice for birthday dinner. Great menu, great food, great atmosphere. Will definitely bring the kids next time.
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Hi Stevie, Thank you for celebrating your husband’s birthday with us! We’re thrilled you enjoyed the menu, food, and atmosphere. We can’t wait to welcome you and your kids next time for another great experience! Best regards, Caitlin
   

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10. N

    Nicole

    Gold Coast

    2 reviews

    3.0

    2 reviews

    Dined on 13 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Greeting was not really a greeting, he pointed to my table, followed me over. Said to scan the we code or someone would be walking around (I knew what he meant but he was vague as)about 10 minutes later a friendly young lady took my order, all good. My side salad came out, which I ate, still no drink. Then my main came out, missing the chips, then my drink, then the rest of the meal. The poor guy seated up from me left about 15 minutes after being seated and it took the staff at least 10 minutes to realise he had left. The place was maybe 1/2 full…..used to be 1 of my favourite places to eat.
    

    Outback Steakhouse - PenrithResponded today

    Hi Nicole, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your visit, from the greeting to the delays in service and the incomplete meal. This is not the standard of service we strive to provide, and I'm disappointed to have let you down, especially as one of our valued guests. We’re taking your feedback seriously and will be reviewing our processes and team performance to ensure improvements are made. If you’re willing, we’d love to hear more details about your visit so we can address these issues directly. We hope you’ll give us another chance to show you the quality and experience you’ve come to love. Best regards, Caitlin
    

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