Overlook Raleigh Downtown Restaurant

Review summary

1. R

   RACHEL

   Greensboro

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We purchased a nye package dinner thinking the setting would match - not at all. Since it is in a hotel, everyone there were in casual clothes. So it didn’t feel very special. Also, even though we chose the last reservation time, one of the main dinner items was not available anymore. You would think that making a reservation and prepaying, would not have an issue like this. They offered another option that was not on the menu, a ribeye, but was not the best quality. These are the only reasons I gave it a four star. What saved EVERYTHING, was the spectacular service from our server and manager. Our server went above and beyond trying to make sure he had a replacement for the missing dish and the best he could. The manager ended up comping our drinks as well. The main dishes that were on the prefix menu were extremely tasty and those we definitely give 5 stars. We would 100% return here.
   

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2. L

   Laura

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Fuimos el 31 de diciembre para tener una buena experiencia , cenando en una terraza en el Downtown.En la reserva dicen que desde ahí se verán las luces y se podrá festejar el año viejo , cuál ??? Si la reserva era a las 9 y a las 10:00 nos dijeron que ya tenían que cerrar . De haber sabido no vamos ahí!!! Eso es engañar al cliente
   

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3. j

   jacques

   Raleigh

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was very good, and the service was excellent. I would recommend the Overlook, and I will dine with them in the future.
   

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4. K

   Kaitlyn

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Didn’t love the experience. We were sat next to a very loud party. food was good, but I wouldn’t recommend.
   

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5. B

   Becky

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience at Overlook. Upon arrival there was a very loud group in the dining room. Jamie went out of her way to rearrange our seating. The food was delicious, we both had the ahi tuna app and the teriyaki salmon entree. It was a lovely dinner.
   

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6. S

   Susan

   Raleigh

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went on a Saturday night before seeing a show at Memorial Auditorium. The wait staff was friendly but it was confusing because we had 4 different people serving us and it seemed they all didn't know what the others had done when it came to taking orders, so they were asking us the same things. I ordered the Ribeye and was told the the chef doesn't usually cook steaks to a temperature lower than medium. So i asked if they could do at least medium rare and the wait staff made a big deal when they brought it out that it was "as rare as they could go". It was so odd. The steak was terribly cooked, while it was red in the middle, it was fatty and tough. Obviously not cooked such that the fat rendered. I don't know if they baked it or what. They also gave me malt vinegar for a steak sauce??! My friend got a cheeseburger that she enjoyed and my daughter's salmon was not cooked Med-rare as requested. It was well done. But she said the flavor was good. The mashed potatoes and veggies we both had weren't great either. I didn't eat most of my food. All in all it was an ok experience but not worth the money I paid and not what I expected after having been to 10th and Terrace in the same building. Next time, I'll go to 10th and Terrace instead.
   

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7. N

   Nikki

   Washington DC

   1 review

   3.0

   1 review

   Dined on 7 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I specifically got a reservation on the patio and they did not honor that. It was absolutely beautiful outside, I'm really sad we couldn't be out there. The food and cocktails were overpriced and not impressive. It was hotel food. Similar to cafeteria or catering food. The waiter was also overworked. It took them forever to come get our initial drink order. They never came back to fill water or check on how the food was. I wanted to show my parents a nice night in town before a show at Marrietta and I think they were disappointed too. Also, the open table page says to call them for any questions or changes. I tried calling to confirm (I REALLY wanted outside), but it's the number to the hotel and when you follow the automated phone menu to the restaurant, it tells you to handle everything for reservations on the open table app.
   

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8. A

   Al

   Raleigh

   46 reviews

   5.0

   46 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was my 2nd visit here. It’s a great place for outdoor seating with a bit of a view. Although the food selection is limited the food is pretty good. The drinks were strong and enough. The staff was stretched but they teamed up to serve us pretty well. We didn’t need the fireplace on this fall evening, but it’s fired up (used it on my last visit) it does the job well. We went up to 10th & Terrace afterwards just to check the view, but it was dark and the south Raleigh view was nothing compared to last time there at sunset. These two places are great to bring out-of-town guests. But remember the menu is limited.
   

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9. D

   Dana

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Rib Eye steak was great, so were the onion rings and veggies and loaded potato skins. Nice and efficient staff.
   

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10. T

    Timothy

    Raleigh

    1 review

    4.0

    1 review

    Dined on 31 October 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Really friendly staff at a good spot. The food was good but not outstanding, plus it was a little pricey.
    

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