Palace Arms

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Service was fine if slow Food was unacceptable poor quality ingredients and poorly prepared
   

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2. K

   Kristen

   Denver4 reviews

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Rough start but otherwise good experience. The ambience is a rare find these days, particularly in Denver. Attentive waitress. Our waters were always full. Japanese bread for the table was outstanding. Ravioli starter was yummy but a bit cold, although unsure if that was intentional with the unique way it's served? The entrees were filling. Caicio e Pepe and pork belly were delicious. Our only complaint was lack of a hostess or anyone to seat us for several minutes. We were confused and actually left to get our jackets from our room to eat elsewhere, but went back and were promptly seated for a lovely dinner.
   

   Palace ArmsResponded on 22 February 2025

   Kristen, I appreciate you taking the time to leave feedback for our team. I will speak to the relevant staff to ensure we don't have any issues moving forward in regard to seating guests. First impressions matter and our goal is always to strive for excellence! But, I am happy to hear that the rest of your evening was enjoyable and we hope to see you again soon! Warmly, Jay Bishop Food & Beverage Restaurant Manager
   

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3. C

   Charlie

   Denver16 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Valentine’s Day and even though u don’t like set menus, Palace Arms knocked it out of the park with a Waygu filet and a monkfish, that was outstanding, as your choices. Well done Palace Arms. Plus, the chocolate covered strawberries as a throw in was an awesome touch.
   

   Palace ArmsResponded on 22 February 2025

   Hi Charlie, We appreciate you taking the time to let us know how we did, and I'm happy to hear that you had a lovely Valentine's Day dinner with us. We hope to see you again soon! Warmly, Jay Bishop Food & Beverage Restaurant Manager
   

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4. J

   Julie

   Denver4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at Palace Arms for Valentine's dinner and we were very impressed. The food at Brown Palace in general is absolutely delicious and the Palace Arms food was exquisite. The ambiance is fantastic and the dining room is just so beautiful. You feel like you are transported to another century. Best of all is the wait staff who treat you like you are the only customer there. They clearly want to please their customers and it shows. We highly recommend Palace Arms if you are looking for a special dinner with outstanding food. You will spend some money but it is worth every penny. Highly recommend.
   

   Palace ArmsResponded on 22 February 2025

   Hi Julie, Thank you for taking the time to leave a review and thank you for joining us on Valentine's Day! We're so happy to hear you had a great time and I will share your positive feedback with the staff. We hope to see you again soon! Warmly, Jay Bishop Food & Beverage Restaurant Manager
   

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5. T

   Thomas VIP

   Los Angeles1 review

   1.0

   Dined on 18 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Smoke from Cigar room next door made it unbearable to breathe. One waiter and everything TOOK forever. Constantly had to remind them to bring our drinks which took almost 30+ minutes. I rarely ever write a review but they should shut this place down for the price they charge and super low service and horrible smells coming into a restaurant. Don’t waste your time going no matter how nice the pictures look and or reviews!
   

   Palace ArmsResponded on 31 January 2025

   Hi Thomas, Thank you for your review, we appreciate all feedback. First I want to apologize for your experience. The ventilation in the cigar lounge has since been repaired and no longer poses an issue, I can absolutely understand how that would ruin your night out. It sounds like we may have been too short staffed the evening you joined us, as your description of your experience does not match the standards of excellence we strive for. I'd like to offer a complementary visit for you and a guest to join us again so we may prove our ability to provide VIP service to every guest. Warmly, Jay Bishop Food & Beverage Restaurant Manager
   

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6. B

   Bill VIP

   Austin8 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, great food, great service! Food was delicious.
   

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7. R

   Rick

   Denver21 reviews

   2.0

   Dined on 29 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   The service was good. The food was fair, portion size was very small and EXTREMELY expensive. While the room was beautiful, the stench of cigar smoke was nearly unbearable. So, to be clear: food was only fair, portions were small, cost was unacceptable, and the room smelled bad. I cannot recommend!
   

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8. S

   Steve

   Denver7 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were great. Our server Mike went out of his way to make sure we enjoyed our experience.
   

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9. J

   John VIP

   Denver4 reviews

   5.0

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner/celebration at the Palace Arms. The food was wonderful and the service was excellent. Mary, our server could not have been more friendly and informative, she made great recommendations.
   

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10. C

    Candice VIP

    Denver8 reviews

    1.0

    Dined on 13 December 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    We booked dinner during the Christmas season and it was definitely a huge disappointment. We walked up to the hostess stand and there was a luggage rack with dirty dishes from an event to greet us. The cigar bar door was open and cigar smoke was present throughout dinner - another customer complained. The food was very expensive and sub par. We didn't even get our pre dinner cocktail for over 40 mins! The place is run down and poorly run. So sad to see such an iconic place is that state. I would strongly recommend against going there :(
    

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