Palace Prime

Review summary

1. B

   Brad

   New Mexico

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb and innovative food combined with an adventuresome wine list plus terrific staff for a completely top-shelf dining experience.
   

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2. B

   Beth

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was absolutely spectacular. We had a baby with us and they were very accommodating. Service was a bit slow for the level that the restaurant was filled.
   

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3. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top to bottom, a great dining experience. Had dinner on Canyon Road the night before, at a well known “fine dining “ spot. Palace Prime was so much mire enjoyable in every way from the service to the excellence meal. The new menu is much improved in my opinion! Will be back soon!
   

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4. M

   Matt

   New Mexico

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a reservation in the lounge on a Saturday night and it was a great meal. Service was a little slow, but not an issue since we weren't in a hurry. My wife had the squid ink spaghetti and and I had the tagliatelle with lamb merguez and both were two of the best entrees we've had in Santa Fe in a long time. The lounge and bar were full, but it was still fairly quiet and they clearly considered sound dampening when they did the remodel. We'll definitely go back - the food was exceptional.
   

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5. E

   Elena

   New Mexico

   23 reviews

   5.0

   23 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an AMAZING dinner here last night and can't wait to return. It's been awhile since we visited and we weren't aware that the restaurant had undergone a beautiful remodel connecting the bar to the main dining room, upgraded booths, even the art throughout. Sophisticated, lovely, and comfortable. Our server was Chris and he was fantastic, very knowledgeable, attentive, and made great menu recommendations -- in fact, the depth of knowledge and experience of the service team no doubt elevated the evening from "dinner out" to "dining experience." That said because we ordered a martini to start, asked for Reyka, which we love and rarely encounter. Unfortunately it was out of stock so the bartender recommended a Japanese vodka instead -- we had never tried it but is was a great recommendation and we will order again in the future. Oysters were fresh and delicious!! Dinner was phenomenal -- scallops and ocean trout were both cooked to perfection, and salad, polenta and baby turnips were all so delicious! Finally, so happy to see Sommelier Kristina B. in the house -- one of Santa Fe's best. All in all, it was a great evening and we can't wait to return!
   

   Palace PrimeResponded 4 days ago

   Thank you so much, Elena, for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience was truly exceptional and that you enjoyed our newly remodeled space. It’s wonderful that Chris provided attentive and knowledgeable service, and we’re delighted that the menu recommendations and cocktail suggestions hit the mark. We are thrilled as much as you to have Kristina as our Sommelier, she really is the best! Your compliments on the scallops, ocean trout, and fresh oysters mean a lot to us, as we strive to offer the finest ingredients, cooked to perfection. We can’t wait to welcome you back for another fantastic evening soon!
   

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6. B

   Bruce

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great new chef with a great restaurant pedigree, great sommelier, great servers, nice atmosphere, and delicious food and drinks. Drinks are a bit expensive unless you take advantage of the Happy Hour specials. We loved our experience and will be taking friends there next week!
   

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7. P

   PAUL

   New Mexico

   32 reviews

   vip
   5.0

   32 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Thanksgiving meal for Thanksgiving: turkey, pumpkin pie, and all the fixings! Sat at the bar and received excellent service! Overall, a superb experience! Reminds me that I probably should frequent Palace Prime more often!!!
   

   Palace PrimeResponded on 2 December 2024

   Dear Paul, Thank you for your fantastic review! We’re delighted to hear that you enjoyed your Thanksgiving meal with us, complete with turkey, pumpkin pie, and all the fixings. It’s wonderful to know that you had a superb experience and received excellent service at the bar. We truly appreciate your kind words and would love to see you more often at Palace Prime! We’ll always be here to welcome you with great food, great service, and a memorable atmosphere. Looking forward to your next visit!
   

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8. E

   Eric

   Miami

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was tasty enough but the price at $95 + 20 % gratuity was not worth what we got which was 3 small pieces of turkey and about a tablespoon each of green beans, mashed potatoes, and dressing.
   

   Palace PrimeResponded on 2 December 2024

   Here’s a thoughtful and professional response to Eric’s review: Dear Eric, Thank you for taking the time to share your feedback about your recent visit. We’re glad to hear you found the food tasty and appreciated the service and ambiance. However, we’re sorry that the portion sizes and overall value did not meet your expectations. We strive to provide a dining experience that feels worth every penny, and it’s clear we fell short in your case. Your comments about the portion sizes are very important to us, and we will review this with our team to ensure we’re delivering a more satisfying experience for all our guests. Thank you again for your input, and we hope to have the chance to welcome you back in the future for an improved experience.
   

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9. B

   Burr Cochran

   New Mexico

   5 reviews

   vip
   2.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Aside from our superb waiter and fine backup, this was a disappointment for Thanksgiving. The initial course of beet salad was decent but unimaginable. What was promised as a turkey breast entree with sides for the table was simply presented as an already plated dinner in rather mundane fashion: green beans, whipped potatoes, turkey confit, stuffing with cranberries (actually tasty) and followed by a fine pumpkin pie finish. We will look elsewhere next year.
   

   Palace PrimeResponded on 2 December 2024

   Thank you for sharing your thoughts about your Thanksgiving experience with us. While we’re thrilled to hear that you received excellent service from your waiter and support staff, we’re sorry to learn that the overall dining experience did not meet your expectations. We aim to create a memorable holiday meal for our guests, and it’s clear we missed the mark in terms of presentation and creativity. Your comments about the turkey entree and its presentation are valuable insights, and we’ll review this with our culinary team to ensure that future holiday offerings feel more special and in line with our guests’ expectations. Our GM, Austin Flick, will reach out to you directly this week.
   

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10. S

    Susan

    New Mexico

    1 review

    3.0

    1 review

    Dined on 28 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Serving sizes very small, corn bread and pie. Food just ok, not $100 plus taxes worth it.
    

    Palace PrimeResponded on 2 December 2024

    Dear Susan, Thank you for taking the time to share your feedback about your Thanksgiving experience with us. While we’re glad you enjoyed the ambiance and service, we’re sorry to hear that the portion sizes and overall value did not meet your expectations. We strive to deliver both exceptional food and a dining experience that feels worth the cost. Your feedback about the serving sizes and the overall quality of the meal is important to us, and we’ll be discussing this with our team to ensure we can improve moving forward. We truly value your input and hope you’ll consider giving us another chance in the future to provide a more satisfying experience. If you’d like to share more details or discuss your visit further, please don’t hesitate to reach out to us directly.
    

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