Palace Prime

Review summary

1. L

   Lori

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent menu variety. Extensive wine list and knowledgeable sommelier. Great atmosphere. Able to accommodate a large party (10). Everything was delicious.
   

   Palace PrimeResponded 1 day ago

   Thank you, Lori, for your fantastic review! We're delighted you enjoyed our menu variety, wine selection, and atmosphere. It's wonderful to know we could accommodate your large party and that everything was to your liking. We hope to welcome you back for another memorable experience soon!
   

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2. RM

   RebeccaM

   VIP

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent cocktails and wine selections. Burgers, steaks and fish were all delicious! Love the ambiance in the bar!
   

   Palace PrimeResponded 1 day ago

   Thank you, Rebecca, for your glowing review! We're thrilled to hear you enjoyed our cocktails, wine selection, and diverse menu offerings. It’s great to know the bar ambiance added to your experience. We look forward to welcoming you back for another fantastic visit soon! Cheers!
   

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3. T

   Tamara

   New Mexico

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely Christmas Eve supper. The food was excellent and there was a sense of conviviality and good cheer throughout the restaurant. Our waiter, Chris, was attentive and engaged in meaningful conversation, made good menu suggestions and in general took wonderful care of us. We will be back!
   

   Palace PrimeResponded 1 day ago

   Thank you, Tamara, for your wonderful review! We're so glad you chose to spend your Christmas Eve with us and that you had such an enjoyable experience. It’s great to hear that the food and atmosphere added to the festive spirit. Chris will be thrilled to know he made your evening special with his attentive service and thoughtful recommendations. We can’t wait to welcome you back for another memorable meal! Happy holidays!
   

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4. M

   Michael

   New Mexico

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Christmas Eve supper was outstanding. Chef Angel Franco continues his innovation of the menu and every dish is perfectly prepared. The restaurant was packed at 5:30 but the service was excellent as always, warm and professional. Ashely and Karli had bar specials that made the evening festive. Best Vespers in Santa Fe. Our oysters, halibut, and crab cakes were all first-rate and the dining room was lovely. Santa Fe has good restaurants but none better than Palace Prime.
   

   Palace PrimeResponded 1 day ago

   Thank you, Michael, for such a heartfelt and detailed review! We're always thrilled to have you join us, and it means so much to know your Christmas Eve supper was outstanding. Chef Angel Franco takes great pride in creating memorable dining experiences, and we're glad his innovative dishes continue to impress. Ashley and Karli will be delighted to hear their bar specials made the evening even more festive (and we're so happy you enjoyed the Vesper!). Your kind words about our oysters, halibut, crab cakes, and atmosphere truly make our day. It’s always a pleasure to welcome you, and we’re honored to be your go-to spot in Santa Fe. We look forward to your next visit! Cheers!
   

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5. K

   Kimberly

   VIP

   New Mexico

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate in the Lounge & had cocktails & a light dinner before a concert- very festive! Our waiter Daniel was wonderful & the food was great. We will be back.
   

   Palace PrimeResponded 1 day ago

   Thank you, Kimberly, for your lovely review! We're so happy to hear you enjoyed a festive evening in the Lounge with delicious food and creative cocktails before your concert. Daniel will be thrilled to know he made your experience extra special with his wonderful service. We can’t wait to welcome you back for another memorable visit. Cheers!
   

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6. C

   Clayton

   New Mexico

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is very good from the moment we arrived. Seating in the lounge was comfortable. Our waiter named Dan introduced himself and was pleasant and upbeat. The menu is very interesting and that gave each of us excitement about what to select. We had oysters, polenta, sweet beet salad, steak, scallops, sweet squash, seafood variety on rice, and flan with rum-flavored cream and chocolate mousse favored cake with salt favored caramel ice cream. All of the food was creatively prepared and presented. We were greeted cheerfully by the hostess and thanked by everyone for having dinner there. We expected excellent food, drinks and service, and that’s what the Palace Prime experience was for us tonight. We look forward to another wonderful dinning experience there! Clayton Tanga, Santa Fe
   

   Palace PrimeResponded 1 day ago

   Thank you, Clayton, for your incredible review! It’s always a pleasure to hear from guests who appreciate every detail of the experience, from the warm greeting to the creative dishes. Dan will be delighted to know his upbeat and attentive service stood out during your visit. Your descriptions of the menu items—oysters, scallops, steak, and those delectable desserts—have us smiling, and we’re thrilled you found everything so enjoyable. We’re honored to have met your high expectations and are looking forward to welcoming you back for another memorable evening at Palace Prime. Thank you again for sharing your kind words!
   

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7. S

   Shannon

   VIP

   Minneapolis

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely Delicious! This is a must-visit restaurant in Santa Fe. The ribeye is one of the best items on the menu. The pasta is delicious as well. Great wine and cocktails. The service is outstanding!!!
   

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   Palace PrimeResponded 7 days ago

   Dear Shannon, Thank you for your glowing review! We’re so happy to hear you enjoyed your experience with us. The ribeye is definitely a guest favorite, and we’re thrilled you loved the pasta, wine, and cocktails as well. It’s especially wonderful to know our team provided you with outstanding service. Your kind words mean the world to us! We look forward to welcoming you back the next time you’re in Santa Fe. Thank you for making us a part of your visit!
   

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8. L

   Liza

   VIP

   Denver

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best meals we’ve had ever. So much variety and flavors. Chef Angel and staff are on fire! Great energy and ambiance.
   

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   Palace PrimeResponded 7 days ago

   Dear Liza, Thank you for such an amazing review! We’re thrilled to hear you had one of the best meals ever with us—it truly means so much. Chef Angel and the team will be overjoyed by your kind words! We’re glad you enjoyed the variety, flavors, and the energy of our ambiance. It’s wonderful to know we could make your evening so special. We look forward to welcoming you back for another incredible experience soon!
   

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9. B

   Brant

   VIP

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love their new small plates menu! The drinks are fabulous; can’t wait to go back.
   

   Palace PrimeResponded 7 days ago

   Dear Brant, Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed our new small plates menu and that the drinks hit the mark for you. It’s wonderful to know we made such a positive impression. We can’t wait to welcome you back for another fabulous experience soon!
   

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10. E

    Evelyn

    Las Vegas

    1 review

    4.0

    1 review

    Dined on 21 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Came here for a birthday and everything was delicious and our server was great. But when we got our dessert (sorbet) I got a scoop that had a piece of glass and I didn’t realize it was glass until I started chewing on it thinking it was ice. We did get a discount because of this but it was still a disappointment considering how good the food and service was.
    

    Palace PrimeResponded 1 day ago

    Dear Evelyn, Thank you for taking the time to share your feedback. We're truly sorry about the incident with your dessert. It’s completely unacceptable and does not reflect the high standards we hold ourselves to. Your safety and satisfaction are our top priorities, and we sincerely apologize for this oversight. We’re glad you enjoyed the food and service otherwise, and we appreciate your understanding. Please know that we’re investigating this issue thoroughly to ensure it never happens again. If there’s anything else we can do to make it up to you, please don’t hesitate to let us know. We hope to have the opportunity to provide you with a flawless experience in the future.
    

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