Passerella - Cypress

Review summary

1. R

   Rick

   Houston

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Excellent food, well prepared and plated properly. The lobster bisque and crispy skin salmon are excellent. The lasagna is also very tasty but beware it’s huge! The relaxed ambience of the dining room is well appreciated - lively but quiet enough for conversation. The only negatives are (1) parking is difficult to find at Towne Lake, and (2) service was disappointing. It seemed that our waitress was poorly trained and a bit clueless. For example: Who would serve soup without spoons? Why did the customer have to repeatedly request bread (THREE times)? Who asks "how would you like your salmon cooked?" (really? it's fish, not a slab of beef -- there's only one proper temperature). Overall, great restaurant but waitstaff knowledge could be improved. Past service was excellent, but this time it was barely adequate.
   

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2. S

   Sally

   Houston

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my daughter‘s birthday. The service was fabulous, and the food was so delicious.
   

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3. N

   Nathalia

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The place inside was excellent; the food was not as much as I expected, but the waitress was super friendly and made us feel welcome Unlike the host, who, even though I made the reservation within 5 days before, initially suggested that I wait for my table. Thank god someone else came along and helped us. I told her how she made me feel, and she dismissed what I told her In the end, I do believe that set the tone for our experience
   

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4. V

   Vijay

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Beware, scammer server!! Check your credit card statements. Went here on Christmas Eve, the bill was $84.25. Decided to leave a cash tip of $30 (~35%) Wrote cash tip on the receipt and signed it. Looked at my statement and the server added another $14 tip herself, bringing the total tip to $44 or 52%. Her name is Sophie. Talked to the restaurant, and after they looked into it, they refund the added $14. After I explained how ridiculous this is and repeated how much of a tip I left because it was Christmas Eve since I appreciated the staff being there and then the total tip Sophie felt entitled to, Doug, who I spoke with, offered to refund the total bill, but I refused. Not the point…they employ a scammer, her name is Sophie, just to repeat that again. Check your receipt, especially if you get Sophie as your server!! Merry Christmas to me! Guess that’s what I get for being generous and leaving cash. 🤷🏽‍♂️
   

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5. S

   Somnath

   Houston

   8 reviews

   2.0

   8 reviews

   Dined on 23 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was awful, with multiple tables empty no server came to ask for water till we requested it twice. It took us almost 25 minutes to catch someone's attention. The Chef was very kind to let us know that the lamb should not have been on the menu as they were having issues with their supplier. The Chef gave a complimentary dish to make up for the issues, but with kids sitting hungry, the overall experience was not so good.
   

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6. K

   Karen

   Houston

   9 reviews

   3.0

   9 reviews

   Dined on 23 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Not sure if service was so poor because of the holidays and lots of customers, but not enough staff. Offered complimentary sparkling wine and received it about 30 minutes after being seated and asking if we’d really get it three times. Didn’t even get water for about 15 minutes. No one seemed to care we were customers. Have been there 3 times before and it was great, so might give them one more chance when it’s not holiday time.
   

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7. OT

   OpenTable Diner

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Flustered staff, kids portions, turtle-slow service, and to top it off, high pressure tipping (server hands you the device and stares at you as u make your pick - crazy how they think this is acceptable). Incredibly disorganized despite it being near-empty.
   

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8. L

   Lourdes R

   Tampa

   2 reviews

   4.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Some hiccups with Service but staff and management were good and try to rectify
   

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9. S

   Susan

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A wonderful experience at Passarella. Customer service is outstanding. We had Matthew as a server and he was very good. One of the managers Paul brought out our drinks to us and then the chef delivered our appetizer and wanted to make sure everything was good. I would definitely recommend Passarella in Cyprus 
   

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10. D

    Dennis

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on 21 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Really great. Food was awesome and the service was excellent. We had a nice Christmas celebration with friends!!
    

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