P.F. Chang's - Buford

Review summary

1. H

   HELENE

   Alabama

   10 reviews

   5.0

   10 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great lunch at PF Changs!! Excellent service!!
   

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2. B

   Brian

   Coastal Georgia

   3 reviews

   1.0

   3 reviews

   Dined on 31 August 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The servers said they don’t honor open table reservations. It took an hour to get a table and then another 2 hours to complete the meal.
   

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3. N

   Nicolette

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on 31 August 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   THEY DO NOT TAKE OPEN TABLE RESERVATIONS!!!! Save yourself the trouble and just call to make a reservation. We got there for our anniversary and they said they would honor our 6:15 table even though they obviously didn’t have our open table reservation. We weren’t seated until 7:10. Service was incredibly slow, probably because it was busy, but we had to ask for our water to be refilled multiple times during our time. We ordered our food pretty quickly and got appetizers about 15 min later, but our entrees didn’t come out until almost 8:30! And my food was cold, but after waiting an hour for your food, you don’t complain unless you want to wait another hour for it to be remade. I really hope this place is better when they are less busy, but not sure if I’ll be giving it another shot honestly.
   

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4. OT

   OpenTable Diner

   Atlanta Metro

   9 reviews

   5.0

   9 reviews

   Dined on 6 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and yummy food!! Love this place
   

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5. OT

   OpenTable Diner

   New York City

   1 review

   4.0

   1 review

   Dined on 12 May 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall the experience was good. The biggest downfall was i made a reservation though open table, only to be told when trying to check in that they are not currently using opentable for reservations. They said the reservation time wouldn’t be affected. After waiting about 10 minutes past our reservation time, we asked for a time estimate, only to be told they don’t know how long it will be just that we were 5th in line. Luckily there was space at the bar to sit at, and everything from there was fine.
   

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6. OT

   OpenTable Diner

   Atlanta Metro

   4 reviews

   1.0

   4 reviews

   Dined on 12 May 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We got there to check in to learn that they no longer accept open table reservations. Well then maybe they should get off open table. They told us it could be another 45 min wait because as a courtesy they would put us on the check in list but we had to wait. We left and did not dine here. Unbelievable that they treated us like this.
   

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7. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 12 May 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Probably one of the worst dining experiences we have ever had in 40 years together. Understaffed, overbooked, and completely uncaring. Had reservations for 12:15. Finally seated at 1:45!!! Very average food for the price. This used to be one of our favorite restaurants but we will NEVER be back. Sad to see the decline of what was a great restaurant.
   

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8. CM

   ChristopherM

   Los Angeles

   15 reviews

   1.0

   15 reviews

   Dined on 12 May 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Overall - disappointing from what once was a great concept restaurant.. seems they don’t connect with Open Table despite being able to reserve through the app… so that meant a 20 minute delay… finally got seated - right inside the door on the main server path despite lots of open tables… 15 more minutes go by with no server… finally server appears - no apology.. ask for an appetizer and drink… spoonful of chicken for lettuce wraps shows up with literally 12 pieces of lettuce… but no drinks… asked 3 times to get drinks; even other servers… then had to flag the waitress again to order dinner… two entrees show up but wrong ones / they go back…another 10 minutes and now the hostess has staked out the high top next to us to wrap silverware and do work - so lots of servers coming and going but just to kill what’s left of the ambiance…. Food shows up (finally)…. Decent meal, but way too salty… literally 60 seconds after we start on dinner the waitress does come by to see if we want dessert… we decline… now check shows up while we’re still eating… so I pull out credit card and pay… but what do you normally get at a Chinese restaurant ? Fortune cookies; but of course - they’re out of them… so for our trouble the server gives us discount coupons to come back again….??…. I left them on the table… sorry, PF Changs and $100 for 2 drinks / lettuce wraps / 2 entrees is off the dinner menu for us…
   

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9. WK

   WilliamK

   Atlanta Metro

   27 reviews

   vip
   3.0

   27 reviews

   Dined on 11 May 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   .Had a reservation for 6:30pm . Was told they were running about 30 minutes behind we did not get seated until 1.5 hours later. We then waited another 10 minutes to be recognized. Over all a very bad experience !
   

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10. D

    Debbie

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on 27 April 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Just terrible. Had an Open Table reservation; when I arrived on time they said they no longer honor Open Table reservations. Hostess said it would be 10 minutes for a table. IT TOOK OVER AN HOUR! We had other plans that we missed waiting. Had she said an hour at check in, we would have left or sat at the bar. When I asked what was going on, I was told a server didn't come in and that meant 5 tables could not be seated. No reason given for not honoring an Open Table reservation even though I made it the same day and had the confirmation. Food was prepared incorrectly as well. Total for 2 adults, no alcohol was $80 and it was overall a terrible experience and will not go back.
    

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