P.F. Chang's - Charlotte

Review summary

1. J

   Justin

   VIP

   Charlotte

   7 reviews

   1.0

   7 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The waitress was rude. She forgot our drinks. I food arrived and we still didn't have napkins or silverware. When we asked for them to eat our food, we were told they were rolling them as fast as they can. My kids ate their shrimp and rice with their hands. My wife and I used the serving spoons which was embarrassing and difficult. They brought us square drink napkins from the bar to use as napkins. When it came time to pay, I left the waitress a 5% tip (and regret doing that now). She tossed my card at me and walked away without saying a word. No apologies for the horrible service and no silverware or napkins, nothing. In fact no one ever apologized for it at all. I can't remember having this bad of an experience at a restaurant in a very long time, and we go out to eat 3 or 4 times a week. I'm going to give this location a skip from here out. There is another one in the Charlotte area and they are always excellent (north).
   

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2. M

   Mary Beth

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar. Great food, efficient staff. Yum.
   

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3. K

   Kate

   Charlotte

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was so attentive and amazing. The food was perfect.
   

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4. s

   scott

   VIP

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was cold and had to send back all of our meals. Very bad and service was slow and very inattentive. Would not recommend.
   

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5. M

   Michele

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner at P.F. Chang’s was wonderful. The food was excellent and the waitstaff was awesome. My friend and I spent lots of time catching up and the waiter was very patient. He was attentive but also gave us space. I hadn’t been in years but will hopefully be back soon.
   

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6. J

   Judy

   Charlotte

   1 review

   3.0

   1 review

   Dined on 2 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good but very slow getting drinks and food.
   

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7. M

   Michelle

   St. Louis

   1 review

   2.0

   1 review

   Dined on 1 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Loud, dirty and poor food quality. We won’t go back. So disappointed. Used to be a nice place to eat.
   

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8. A

   Angie

   Charlotte

   9 reviews

   5.0

   9 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great service is what brings us back.
   

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9. B

   Brigette

   VIP

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience the waiter was very good. I would definitely go again.
   

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10. C

    Charise

    VIP

    Charlotte

    3 reviews

    1.0

    3 reviews

    Dined on 28 September 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    My family had the absolute worst dining experience yesterday at PF Chang's Southpark Charlotte, NC location. We made a reservation a week in advance to celebrate my mother's 78th birthday. The dismal experience started with a botched reservation that had been confirmed prior to our arrival. We waited 10 minutes for a table to be prepped; another 10 minutes before a server acknowledged us after being seated; 25 minute wait on two drinks from the bar (literally forgot we ordered them) ; 35 minute wait for 4 of the 5 entrees that arrived at the table lukewarm. I then asked our Server (who was excellent) to speak to a manager. The manager, Crystal, arrived at our table and greets us with "what's up", to which I replied "excuse me?". Surely she didn't address me as though we knew each other and hadn't been trained better! Crystal then corrected herself and properly asked how she could help us. I went through the issues with her to which she decided to comp our appetizers. The entire interaction was unprofessional and Crystal's manager should review proper customer service etiquette with her immediately! This was the worst dining experience I've had here or anywhere else!
    

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