P.F. Chang's - Planet Hollywood

Review summary

1. L

   Lucky

   VIP

   Phoenix

   85 reviews

   4.0

   85 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was Superbowl Sunday and it was relatively quiet in the restaurant which was a pleasure! Our server was super. He was attentive and iced tea and water glasses were never empty. The sweet and sour chicken and the Kung Pau chicken were dry at first with minimal sauce. (I am usually taking sauce off of my meals here). The server even commented about the lack of sauce when brought to his attention and warm sauce was promptly brought out for meals. This made a huge difference and both meals were great!
   

   Is this helpful?

2. A

   Angela

   VIP

   New York City

   13 reviews

   3.0

   13 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was really slow. Some of the party members commented on the food being bland.
   

   Is this helpful?

3. D

   Denise

   Las Vegas

   26 reviews

   5.0

   26 reviews

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. Food and service were both excellent
   

   Is this helpful?

4. N

   Nina

   VIP

   Chicago

   14 reviews

   1.0

   14 reviews

   Dined on 2 February 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Everytime I make a reservation here they stick us in some odd corner table that no one seems to use. We were seated & no one showed up to take a drink order for quite some time. Once they finally did and we got drinks, we ordered 2 apps. They came out individually. We didn’t have plates or silverware. We ordered the lettuce wraps and the lettuce was soaking wet, the meat was dry. It was a terrible combination. We visit the Schaumburg & tampa location and those are top notch. The Vegas location is terrible.
   

   Is this helpful?

5. S

   Stéphane

   Las Vegas

   1 review

   4.0

   1 review

   Dined on 23 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   As many restaurants in LV, this place is overpriced. Service is fast and efficient nevertheless. Food is too "suggary" whatever you choose. Not sure to go again but totally acceptable place.
   

   Is this helpful?

6. S

   Scotty

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 17 January 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ribs Starter come cold but staff done the right thing 100% returned it and asked if i wanted another one or anything else and knocked it off the bill
   

   Is this helpful?

7. P

   Pete

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined on 15 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   What happened to this restaurant? It used to be bustling and now it feels like a fast food experience. I treated my team and was hoping for a private table upstairs but they pulled some tables together like a food court. Sad!
   

   Is this helpful?

8. P

   Philippe

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Delicious meal on the strip. We enjoyed variety of dishes
   

   Is this helpful?

9. M

   Margarita

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 1 January 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I did a reservation however when I come to the restaurant they don’t found the reservation first and then, we wait for more than an hour
   

   Is this helpful?

10. L

    Lisa

    New Orleans

    2 reviews

    3.0

    2 reviews

    Dined on 1 January 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    We made our reservations on Open Table, and we're seated on time. MUST make reservations, or the wait is terrible. Popular location. We ordered the Spring Rolls. I was not a fan, but my hubby loved them (3). Next up, Egg Drop & Hot and Sour Soup. Egg Drop arrived Hot, but the H&S was room temperature. I sent the soup back, and it returned a tad warmer. We didn't eat it because it was not at the correct temp. We ordered a combo fried rice that would have been delicious, but it was really cold. I have never experienced Asian food served at room temp...NEVER. We sent it back and got a new serving that was warmer. We were compensated with free dessert. The chocolate warm cake and ice cream were delicious. I paid for key lime pie that was served room temp. Crazy meal. We are going to try the local P.F. Chang's in Louisville. I understand it was New Year's Eve and busy. However, people can be sicken by serving food not cooked and served at a proper temp. We appreciate the manager's concern. We paid for all but the soup and complimentary dessert. We pay for what we consumed, and I accepted the dessert as complimentary. We are not ones to complain. However, that kitchen needs help in maintaining proper food temperatures before another becomes sickened. Happy New Year!
    

    Is this helpful?