P.F. Chang's - The Falls

Review summary

1. m

   mellissa

   Miami3 reviews

   3.0

   Dined on 25 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   It was Christmas Eve dinner with the family. Food was either not warm enough. Or missing ingredients. For example. The Mongolian beef came with no scallions because they ran out. The crispy greens beans didn’t come with the dipping sauce because they ran out. The server was very nice. The ambience nice. The food was disappointing and not typical of them. It’s usually really good. I was a bit surprised they charged full price but I also didn’t complain. It was hard already on the server as he had a lot of tables and no bus boy. In the Christmas spirit I let it go. I am not sure id come back.
   

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2. J

   Jennifer

   Miami35 reviews

   5.0

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was polite and prompt. Everything was good.
   

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3. J

   Jay

   Key West14 reviews

   4.0

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   The food was amazing and the server was amazing. The ambience was not so great. The lighting in P.F. Chang’s used to be dinner lighting for an intimate experience but now it’s like sitting in a bar at closing time and they flip all the lights on to get you to leave. The other restaurant guest were annoying and it was like eating in a circus atmosphere. We always like to dress for the occasion, obviously that’s not the case for people anymore. But the food was five star.
   

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4. D

   David VIP

   Miami1 review

   1.0

   Dined on 1 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Good day everyone and happy holidays. I wanted to reach out regarding our dining experience last night, which unfortunately left us very disappointed. We made a reservation for 6:30 PM at the Falls location. The hostess was polite and seated us promptly, but she did not see our notes from OpenTable, where we specifically requested a booth and asked for the drinks to be served as soon as possible because my wife, kids, and I were celebrating an important occasion. However, the evening did not go as planned. We ordered our drinks, but our waiter, Anthony, took almost 30 minutes to deliver them. In fact, I had to request my second drink before the first one even arrived due to the delay. By the time the food came, we still hadn't received our drinks. Frustrated, we asked Anthony to check our OpenTable notes and questioned why the drinks were taking so long. He mentioned that there was a new bartender working who was not performing well. We had to pause our meal to wait for the remaining drinks to arrive so we could continue eating. It was an incredibly frustrating experience. We requested to speak with a manager, but Anthony informed us that there was no manager on duty. He offered to compensate us for the inconvenience by removing one of the children's drinks, a Coke. After further discussion, we requested to speak to a manager again for additional compensation, given the circumstances. Anthony reiterated that there was no manager available and advised us to reach out for further compensation later. This experience has left us feeling extremely dissatisfied and was the primary topic of conversation this morning. We look forward to your response regarding this matter and any compensation you could offer for our experience. Thank you. David
   

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5. V

   Vanessa

   New York City70 reviews

   5.0

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was wonderful and the food and service was fantastic, still waiting to get points added to account.
   

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6. D

   Diana and Jose VIP

   Palm Springs14 reviews

   5.0

   Dined on 11 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Guillermo was great!! Thanks Food was great and 2 for 19.99 each is terrific!! Awesome idea
   

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7. D

   Dipchand

   San Francisco3 reviews

   5.0

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food. Dining experience is well worth the money spent.
   

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8. N

   Nibaldo VIP

   Miami69 reviews

   2.0

   Dined on 18 August 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very sad how this chain has deteriorated, food was below average as well as service and ambiance. I think the rug has been there for 20 yrs and hasn’t been cleaned in 10yrs. Overall, not very good.
   

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9. OT

   OpenTable Diner

   Miami32 reviews

   5.0

   Dined on 13 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and came out quickly. Service was good as well.
   

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10. BM

    BarbaraM VIP

    Miami73 reviews

    5.0

    Dined on 29 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was excellent and the food was wonderful.
    

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