P.F. Chang's - The Waterfront

Review summary

1. S

   Steve

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was very good, Service was exceptional. Would recommend.
   

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2. C

   Chris

   Phoenix

   60 reviews

   vip
   5.0

   60 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   The host could not have been less friendlier. There was no greeting and a very cold attitude as he sat us. We observed the same type of attitude as he sat others around us throughout our dining. Thankfully, our server was just the opposite. She was friendly, warm, and very helpful. And so were the other servers that we observed helping the diners around us. And the food was excellent. That host needs to be talked to about how diners first impressions are important. That host does not represent your restaurant well at all. 
   

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3. H

   Howard

   Phoenix

   11 reviews

   2.0

   11 reviews

   Dined on 17 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   1st glass of beer came with someone else’s lipstick on the rim, hot chili sauce tasted rancid, food was mediocre at best. Been there many many times, very disappointing.
   

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4. s

   susan

   Orange County

   358 reviews

   vip
   5.0

   358 reviews

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the chicken lettuce wraps which were very tasty and absolutely delicious. We totally enjoyed our meal and will return.
   

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5. E

   Emily

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined on 21 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great! Service was great! We sat outside and they put the misters on for us :)
   

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6. K

   Karen

   Phoenix

   21 reviews

   5.0

   21 reviews

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very attentive. The food was delicious. As always recommend the lettuce wraps to start. Cost for dinner for 3 with appetizers, drinks and desert was very reasonable. We chose the Chef's Family Style option (can't remember the exact name) and had leftovers to take home for another meal. Yum.
   

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7. OT

   OpenTable Diner

   Phoenix

   1 review

   vip
   5.0

   1 review

   Dined on 12 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dropped in for a Sunday dinner. We had such a great time. The food was fantastic and the service was excellent. Dylan and Lauren were amazing.
   

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8. C

   Charles

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on 4 August 2024

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 4

   Unfortunately the experience was spoiled when the bill came. The final corrected bill was $59.98....the first bill presented over $100....but wait, while mistakes happen, this included charging us a la carte instead of the "special" which we ordered. Also, included 4 drinks instead of the 2 drinks we had....but wait... you know how they "For your Convenience" show suggested tips, they show at 20% tip of $19.72, 22% tip $21.69, 25% tip $24.65 on a $59 bill. One does not need to be an CPA or mathematician to see this is extremely inflated. Also, it took over 1/2 hour of waiting to get the correct bill. So enjoy the evening, but watch out on the bill....
   

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9. I

   Iris

   Phoenix

   99 reviews

   vip
   3.0

   99 reviews

   Dined on 14 July 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Prime time on a Saturday night in old town area and shocked at how empty the restaurant was. Yes, it's a billion degrees outside but this was a Saturday night and I kept looking around at empty tables. The food was very good as always and Ryan our water was at tentative but didn't know the specials 100% and came back several times to say "we couldn't order what we had" due to the specials. That was okay he was good enough to make up for it.
   

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10. SP

    SwapnaP

    Houston

    2 reviews

    4.0

    2 reviews

    Dined on 22 June 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Quality has gone down as has portion size (but that is at all restaurants so it is understandable). Very very disappointed that they no longer have vegetarian lettuce wraps. It was the 100% reason we went to this restaurant. It will definitely cause us to not return in the future.
    

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