Philippe Chow - DC

Review summary

1. F

   Fabio

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Sehr schönes Gesamterlebnis. Super Essen, guter Service, angenehme Atmosphäre. Vor allem schön, dass es nicht wie andererorts laute Musik gibt. Achtung, der Tip ist bereits automatisch aufgerechnet und es gibt trotzdem eine Zeile um noch welchen abzugeben. Das ist erwas frech, wie wir finden.
   

   Philippe Chow - DCResponded today

   Fabio, Vielen Dank für Ihr Abendessen bei uns und die netten Worte zu Ihrem Erlebnis. Wir hoffen, dass wir Sie wieder bei uns speisen dürfen. Bitte genießen Sie die Feiertage! Das Management-Team
   

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2. C

   Crystal

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Requested a booth 3 weeks ago, arrived and seated at a regular table while smaller parties accommodated. Food orders were delivered inaccurate from the start… ours to another table. Chilean Sea Bass was ice cold, crispy beef NOT CRISPY but chewy and inedible. Felt sorry for the server. Once corrected, orders were duplicated and came in stages… at this point, no longer interested in continuing the experience… boxed up for later and could have settled for regular takeout from my local Chinese restaurant. Christmas dinner was not MERRY.
   

   Philippe Chow - DCResponded today

   Thanks for visiting us, Crystal. We're truly sorry for the inconvenience you faced during your visit. It's disappointing to hear that the food and service did not meet your expectations. We always strive to deliver the best for our guests and we apologize for falling short this time. Your feedback is invaluable and will be taken into consideration as we continuously work to improve. We hope you will give us another chance to make your next experience a better one.
   

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3. T

   Tonya

   Baltimore

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Party of 5, Christmas dinner: order took over an hour to come out, including appetizers. This was on Christmas, however the restaurant was not packed. This was my first time visiting and may very well be my last.
   

   Philippe Chow - DCResponded today

   Hello Tonya, We're truly sorry to hear about your recent experience with us. It's disappointing to know that we didn't meet your expectations, especially on such a special occasion like Christmas. We understand that waiting for your food is frustrating, and we apologize for the delay. We strive to provide our guests with efficient service and we're sorry we fell short during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, The Management Team
   

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4. K

   Kimara

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   On Christmas day the service was slow. I've come before and service wasn't slow. In both occasions the wait staff did not pay attention to our requests and felt very rushed.
   

   Philippe Chow - DCResponded today

   Hi Kimara, We appreciate your feedback and are sorry to hear about the service during your visit on Christmas Day. We always strive to provide excellent service and it's disappointing to hear we didn't meet your expectations this time. We'll definitely take your comments into consideration as we aim to improve. Thank you for choosing Philippe Chow - DC and we hope to provide a better experience on your next visit. Best regards, The Management Team
   

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5. S

   Sheryll

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our time enjoying all the food. We appreciate the receptionist who went the extra mile to find a better table for us to accommodate my daughter who has special needs and couldn’t fit in a high chair anymore. It’s our second time and we look forward to our next delicious meal here again!
   

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   Philippe Chow - DCResponded today

   Sheryll, Thank you for dining with us on Christmas. It is a compliment to choose us for your holiday dinner. I will thank the host team for being so accommodating to you as this is hospitality as it should be. We look forward to having you with us again. The Management Team
   

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6. G

   Gregory

   Washington DC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service, Food, and atmosphere exceptional. Quite a great experience for my first visit.
   

   Philippe Chow - DCResponded today

   Thanks for the feedback, Gregory! We're thrilled to hear that you enjoyed our food, service, and atmosphere here at our DC location. It's wonderful to know that your first visit was a great experience and we're grateful for your positive feedback. We're always striving to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. N

   Nicole

   Washington DC

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Dominique 👎🏾 Tables seated after us had their orders taken ahead of us and had to ask about the out of stock items while the table next to ours was voluntarily told. Did not seem enthusiastic to serve us as with the surrounding tables. Experience was reflected in the tip unfortunately.
   

   Philippe Chow - DCResponded 2 days ago

   Hey Nicole, We're really sorry to hear about your experience at our restaurant. We pride ourselves on providing excellent service and it seems we missed the mark during your visit. We understand how frustrating it can be when service is lacking, especially when you're waiting for your own table to be ready. We'll certainly take your feedback into account and work on improving our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, Philippe Chow - DC Management Team
   

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8. N

   Nicholas

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Expected a pan Asian restaurant. But, it’s more like an Asian influenced American restaurant. We ordered a lot of food given it was our first time and we wanted a fair representation of the kitchens craft. To me, the food is prepared with the average American and tourists in mind. With the exception of salt, seasoning is minimal. Don’t get me wrong. It’s good, high quality food. We liked everything. But nothing was great. The service was fabulous and the atmosphere is very nice. The prices are reasonable by DC standards.
   

   Philippe Chow - DCResponded 2 days ago

   Thanks for visiting us, Nicholas! We're thrilled to hear that you enjoyed your first visit to Philippe Chow - DC. We appreciate your feedback on our menu and are glad that you found it to be a fair representation of our culinary style. We're also glad to know that you appreciated our service and ambiance. We strive to provide a high quality dining experience and your feedback is invaluable. We look forward to welcoming you back for another great experience.
   

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9. J

   John

   VIP

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & great service. Will definitely be back!
   

   Philippe Chow - DCResponded 6 days ago

   Thanks for the review, John! We're happy to hear that you enjoyed our food and service at Philippe Chow. We always do our best provide our guests with a memorable dining experience. We noticed your rating on value and we appreciate your feedback. We hope to see you again soon!
   

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10. C

    Curtis

    VIP

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Philippe Chow was an amazing experience, from start to finish. The staff were kind, friendly, and knowledgeable. One of the recommendations was to try the duck and cilantro dumplings. They were devine! I will definitely be back!
    

    Philippe Chow - DCResponded 7 days ago

    Hey Curtis, We're over the moon to hear about your amazing experience at Philippe Chow - DC! It's wonderful to know that our staff, food, and overall service made your visit memorable. We're thrilled that you enjoyed our duck and cilantro dumplings and found them delectable! Some of our favorites as well. Your kind words mean a lot to us. We're looking forward to your next visit. Thanks for choosing us!
    

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