Pho Cheltenham

Review summary

1. S

   Sue

   Gloucestershire

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was absolutely delicious as always, the service friendly and helpful. However, the noise level of the music was intolerable at the first table we were shown to; the ladies already sitting there had given up on trying to converse with each other. The waiter showed us to another table, equally noisy, and then to a third which was slightly better, a little further away from the speakers, but we still had to shout to hear each other. I'm all for a lively atmosphere, and it would have been great in a nightclub, but for friends trying to talk to each other over a pleasant meal, it really was too much. A great pity, as I'm a big fan of Pho.
   

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2. H

   Hannah

   Hampshire

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, nice atmosphere. Good prices. Very enjoyable.
   

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3. J

   Jennie

   Gloucestershire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were excellent, they were friendly and helpful and took the time to talk about the food and options. It was a lovely experience and the food was excellent
   

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4. C

   Christophe

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointed - the venue was half full, but it still took 50 mins for my food to arrive (after I chased it) and the starter and main at the same time. And the pork and lemongrass balls we’re cold. Such as shame as Pho used to be one of my favourites - not sure if it’s just this branch.
   

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5. N

   Nigel

   London

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Arrived for a booking of 3 on Sat evening. Staff friendly and ordered drinks with crackers to look at menu. Ordered starters to share and mains. However, an hour later we were still waiting for any food to show. On complaining, we were told 6 minutes to wait further and apologies. 10 minutes later our mains arrived. We never received our starters. Food ok but no real attempt to apologise for the long wait or genuine check in after to see if all ok. When the bill arrived, we had been charged for our starters. We complained and duty manager came over, apologised and offered to remove food charges from the bill. Whilst this qas generous, it did not overcome the poor experience. What was obvious was the number of food to go orders being collected at the door; approx 1 every couple of minutes. Clearly, the kitchen cannot cope with volume of both online and in person diners. We did consider ordering via Deliveroo to our table! So, until Pho get the balance right for diners in their restaurant we will avoid. We heard other diners complaining of same issue. Pho risk becoming an expensive take away unless they sort this out.
   

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6. R

   Richard

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pho was amazing. My first time with Vietnamese food and it was amazing. Loved every bite
   

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7. D

   David

   Brighton

   3 reviews

   3.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   2 servers took our order hate that something always goes wrong which it did . Delay in dessert coming out . Mains came out b4 starters
   

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8. J

   Julie

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really friendly efficient service, all staff help each other and makes your experience good. Food excellent good value for money Will definitely return
   

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9. S

   Simon

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were excellent. Will absolutely be back again.
   

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10. ME

    MariaE

    Gloucestershire

    3 reviews

    5.0

    3 reviews

    Dined on 21 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The team very friendly and helpful..nothing was too much.
    

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