Pho Cheltenham

Review summary

1. S

   Shelley

   Gloucestershire

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Very mixed service. One waiter was keen to hurry us up as they close at 9pm. Frustrating as the food took a long time then mains came when we were still eating starters. He made it so clear that he wanted us out ASAP and cleared up around us. I love the food but every time I have been the lack of any ambiance is always noticeable. The restaurant is cold and not inviting. Shame
   

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2. T

   Tammy

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish our waiter was great. Chicken and Prawn noodles were lovely.
   

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3. E

   Eleanor

   Gloucestershire

   10 reviews

   3.0

   10 reviews

   Dined on 4 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good place for lunch. Friendly and helpful staff.
   

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4. a

   alicia

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I ordered the hot and spicy mushroom pho and the tofu mushroom curry soup. The food was so yummy and I had the best afogatto I have ever had here with the Vietnamese coffee. Service was very attentive from Gez and he was so friendly, some of the best service I’ve had in a while.
   

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5. S

   Sue

   Gloucestershire

   5 reviews

   5.0

   5 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was absolutely delicious as always, the service friendly and helpful. However, the noise level of the music was intolerable at the first table we were shown to; the ladies already sitting there had given up on trying to converse with each other. The waiter showed us to another table, equally noisy, and then to a third which was slightly better, a little further away from the speakers, but we still had to shout to hear each other. I'm all for a lively atmosphere, and it would have been great in a nightclub, but for friends trying to talk to each other over a pleasant meal, it really was too much. A great pity, as I'm a big fan of Pho.
   

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6. H

   Hannah

   Hampshire

   4 reviews

   5.0

   4 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, nice atmosphere. Good prices. Very enjoyable.
   

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7. J

   Jennie

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were excellent, they were friendly and helpful and took the time to talk about the food and options. It was a lovely experience and the food was excellent
   

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8. C

   Christophe

   New York City

   6 reviews

   3.0

   6 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointed - the venue was half full, but it still took 50 mins for my food to arrive (after I chased it) and the starter and main at the same time. And the pork and lemongrass balls we’re cold. Such as shame as Pho used to be one of my favourites - not sure if it’s just this branch.
   

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9. N

   Nigel

   London

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Arrived for a booking of 3 on Sat evening. Staff friendly and ordered drinks with crackers to look at menu. Ordered starters to share and mains. However, an hour later we were still waiting for any food to show. On complaining, we were told 6 minutes to wait further and apologies. 10 minutes later our mains arrived. We never received our starters. Food ok but no real attempt to apologise for the long wait or genuine check in after to see if all ok. When the bill arrived, we had been charged for our starters. We complained and duty manager came over, apologised and offered to remove food charges from the bill. Whilst this qas generous, it did not overcome the poor experience. What was obvious was the number of food to go orders being collected at the door; approx 1 every couple of minutes. Clearly, the kitchen cannot cope with volume of both online and in person diners. We did consider ordering via Deliveroo to our table! So, until Pho get the balance right for diners in their restaurant we will avoid. We heard other diners complaining of same issue. Pho risk becoming an expensive take away unless they sort this out.
   

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10. R

    Richard

    Gloucestershire

    1 review

    5.0

    1 review

    Dined on 13 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Pho was amazing. My first time with Vietnamese food and it was amazing. Loved every bite
    

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