Pho Covent Garden

Review summary

1. A

   Alainna

   East Sussex

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Booked a table for 7pm, had a slight wait but was seated after around 10 minutes. We then had to repeatedly ask a waiter to serve us, ordering around 20 minutes after we sat down only because nobody had come over. We asked twice for our drinks and finally got them after a 40 minute wait (I asked multiple times for tap water even). Food took 1.5 hour to come out and there was no apology from staff. Even then only 3 out of the 4 meals came and our fourth diner had to wait a further 5 minutes for his food. Overall, a very poor experience and no explanation or apology from staff
   

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2. A

   Alice

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   very unpleasant service the servers are sullen and rude
   

   Pho Covent GardenResponded 1 day ago

   Hi Alice, Our team remember you both precisely! To address your concern again, we ask you to wait by the door for a table to become available and once become available (rather quickly) you and your friend decided that you both want to sit at another table which both of you were inform to wait 10mins if so. The response was we will wait for 'that' table. Once the second table you wanted to seat become available you both decided you want to sit somewhere else where the dirty plate and glasses still there. Please advise us going forward how much more we can be accommodating with indecisive decision caused by your party. On that note I would love to Thank You for your feedback. We really wish you both a happy New Year and all the best for 2025.
   

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3. N

   Nilesh

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Service a bit slow but otherwise everything else was awesome
   

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4. T

   Thorsten

   Hamburg

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Music was noisy and to loud, staff very unfriendly, prices to expensive, No more Pho Covent Garden!!!
   

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5. a

   anand

   London

   3 reviews

   5.0

   3 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time I have eaten here. Good selection of food, quickly prepared and delicious. The service was quick and the waiter helped us with what to choose. Will definitely go back
   

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6. J

   Jane

   Oxford

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and speedy service. Lovely setting / decor. Only gripe is that the music was so loud (our table was by the speaker!) we could hardly hear each other. Would have probably been better at a different table!
   

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7. L

   Layla

   London

   7 reviews

   5.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service great food and they didn’t hurry us out the door, we could sit and chat for ages Wonderful experience.
   

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8. s

   shannan

   Hawaii

   3 reviews

   4.0

   3 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We arrived 12 minutes late and almost lost our reservation. We ordered the wings, which were delicious. The Spring rolls were great with the peanut sauce and the Pho lacked some flavor though it was good. The waiters were running around, and had to be flagged down together more napkins and our check. I would go back and hope the experience will be improved.
   

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9. S

   Sabine

   Munich

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was delicious for all of us We will come again
   

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10. A

    Anna

    Edinburgh

    2 reviews

    5.0

    2 reviews

    Dined on 19 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent pre-theatre meal with my son. Good atmosphere, friendly staff and delicious food!
    

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