Picanha Brazilian Steakhouse - West Nyack

Review summary

1. OT

   OpenTable Diner

   Oklahoma City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I was really excited to try this place, but unfortunately, the experience was a huge disappointment. The service was by far the worst I’ve ever had at a restaurant. It took over 30 minutes just for our server to take our drink order—we sat down at 7:50 PM, and they didn’t come until 8:20 PM. Then, it was another 20 minutes just to get a simple Diet Coke. The servers carrying meat kept passing by our table as if we weren’t even there. They would serve the table next to us and then walk away, ignoring us completely. We had to flag them down multiple times just to get served. And it wasn’t even that busy! The table next to us of the other side of our table was also frustrated and complained about the same issue. This is not my first time at a Brazilian steakhouse—actually, my wife and I visit them regularly—but this was by far the worst experience we’ve ever had. The meat was consistently overcooked, even though I specifically asked for medium. Every time I requested it, they would insist I take what they had (which was always well done). In the end, I and my wife hardly ate because they never brought anything cooked to my preference. Overall, terrible service and poorly prepared food. I wouldn’t come back or recommend it to anyone.
   

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2. K

   Kevin VIP

   New York City44 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The salad bar and appetizers were a mixed bag, some were “ok” while others were simply mediocre Then the meats- With the exception of one cut, the house specialty, which was very good, all the other meats were either overcooked, dried out and or just not tasty. Overall it was a terribly disappointing experience
   

   Picanha Brazilian Steakhouse - West NyackResponded 5 days ago

   Hello Kevin, we’re truly sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and will look into improving the variety and quality of the items you mentioned. Our team works hard to deliver delicious and memorable meals, and we regret that we fell short during your visit. Please don’t hesitate to reach out to us directly so we can further discuss how we can make things right. — Picanha Steakhouse
   

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3. S

   Sophie

   San Francisco2 reviews

   4.0

   Dined on 5 March 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food and taste was not to my liking.Am from the Caribbean so we prepare our foods alot different, i also like my meat medium well and the meat was well done so they were chewy to me and texture slightly hard/tough. Before i left the place i used the bathroom twice it could have been the mixed rice with stuff in it or black beans...i had to stop again before i get to the hotel...Not for me.
   

   Picanha Brazilian Steakhouse - West NyackResponded on 7 March 2025

   Hello Sophie, we appreciate you taking the time to share your experience. While our flavors and preparation styles may differ from what you're accustomed to, we always aim to provide a satisfying meal for every guest. We're sorry to hear that the meat wasn’t cooked to your preference—our team is always happy to accommodate requests for specific doneness levels. Your feedback is valuable, and we’ll take it into account as we continue to refine our offerings. — Picanha Steakhouse
   

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4. V

   Vivian

   New York State1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Camelo served us, and he was excellent—very professional. All the servers were great.
   

   Picanha Brazilian Steakhouse - West NyackResponded on 5 March 2025

   Hello Vivian, thank you for sharing your experience! We're delighted to hear that Camelo and the rest of our team provided such excellent and professional service. We truly appreciate your kind words and look forward to welcoming you back soon. — Picanha Steakhouse
   

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5. M

   Mary Lou

   New York City1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding. Only disappointing thing was no plantains
   

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   Picanha Brazilian Steakhouse - West NyackResponded on 28 February 2025

   Thank you for your feedback! We're so glad you enjoyed the food. We’ll definitely take note of your suggestion about plantains and hope to surprise you with even more delicious options during your next visit. We can't wait to welcome you back!
   

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6. E

   Eillin

   Unspecified1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Didn’t like the food so much this time, maybe cuz I was the last costumer of the day but the staff was amazing.
   

   Picanha Brazilian Steakhouse - West NyackResponded on 18 February 2025

   We’re sorry to hear that your experience didn’t meet your expectations this time. We always strive to provide great food and service, and we’ll take your comments into consideration to improve. We’re glad the staff made a positive impression, and we’d love the opportunity to serve you again soon to deliver a better experience. — Picanha Steakhouse
   

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7. H

   Holly

   New York State1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Omg!!!! This is my new most favorite place!!! Everything was clean, and so much food!! Staff is outstanding!!! I’m telling everyone about you!!!
   

   Picanha Brazilian Steakhouse - West NyackResponded on 18 February 2025

   Hello Holly, thank you so much for your amazing feedback! We're thrilled to hear we’ve become your new favorite place! It's great to know that you enjoyed the food, the atmosphere, and the service. We truly appreciate you spreading the word, and we can’t wait to welcome you back soon!
   

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8. E

   Eric

   New York City1 review

   5.0

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner last night, the food was great and the service was amazing, the waiter and his manager came to our table many time to see if everything was ok, or if we needed anything We had a great experience and will be definitely returning and recommending to everyone The waiter even came over to see if we wanted a certain kind of steak, they have many choice's
   

   Picanha Brazilian Steakhouse - West NyackResponded on 2 February 2025

   Hello Eric, we're thrilled to hear you had a wonderful dining experience with us! It's great to know that the food and service exceeded your expectations. Our team takes pride in offering attentive service, and we're glad to hear it made your visit even more memorable. We look forward to welcoming you back and appreciate you recommending us to others. — Picanha Steakhouse
   

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9. n

   nick

   New York City1 review

   5.0

   Dined on 26 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good time for all. Our children were happy. Nice evening
   

   Picanha Brazilian Steakhouse - West NyackResponded on 2 February 2025

   Thank you for your kind words! We're so happy to hear that you and your children had a great time with us. We look forward to welcoming you back for more enjoyable moments.
   

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10. L

    Lucie

    New York City9 reviews

    4.0

    Dined on 18 January 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    This was an ok Brazilian steakhouse experience. Our server was nice, but our water glasses were only refilled on request. The meat was tasty!
    

    Picanha Brazilian Steakhouse - West NyackResponded on 20 January 2025

    Hello Lucie, we appreciate you taking the time to share your thoughts! It's wonderful to hear you enjoyed the flavor of our meats, and we’re glad your server made a positive impression. We’re sorry to hear the water service fell short and will work on improving this detail. We’d love the opportunity to welcome you back and provide an even better experience!
    

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