Piccolino - Chester

Review summary

1. L

   Lesley

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food and service very good. I had booked a table and we where seated imediatly we arrived all in all a very enjoyable experiance.
   

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2. P

   Peter

   VIP

   Cheshire

   8 reviews

   5.0

   8 reviews

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Early evening meal for a family birthday celebration. Restaurant was quiet as it was early, so atmosphere low key. Excellent food and service, topped of by staff putting a birthday candle on my sons Tiramisu - a nice touch. Overall very good, a really enjoyable dinner
   

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3. N

   Nia

   London

   4 reviews

   3.0

   4 reviews

   Dined on 24 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Positives: Everyone enjoyed their food! Bar staff were good. Not so good: wait staff - lots of staff but no service at the table. Waited over 30 mins and ended up having to get up and go ask someone to order mains. Then the exact same thing for dessert. And then the exact same issue when trying to pay! Based on the service I would not recommend and was a bit embarrassed as the person who had made the booking.
   

   Piccolino - ChesterResponded on 5 February 2025

   Hello Nia, I’m really sorry to hear about your experience with the service. That’s definitely not the level of hospitality we aim to provide, and I completely understand how frustrating it must have beenespecially since you were the one who made the booking. We truly appreciate your feedback and will be looking into what went wrong to make sure this doesn’t happen again. Your time and experience matter to us, and we’d love the chance to make things right. If you’re open to it, please reach out to us a via email so we can chat more about your visit. We really do hope you’ll give us another chance in the future. Best, Piccolino Team
   

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4. A

   Adrian

   Cheshire

   1 review

   5.0

   1 review

   Dined on 22 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent, especially the chicken livers on sourdough as a starter, and the ravioli with crab meat and prawns. The wine was a little in the expensive side, but acceptable as the restaurant has to cover a lot of expenses to cover, particularly in today’s financial climate. The staff were great, couldn’t have been better. I would highly recommend the restaurant.
   

   Piccolino - ChesterResponded on 5 February 2025

   Ciao Adrian, Wow, thanks so much for the awesome review! We’re thrilled you loved the food, great choice on the chicken livers and the crab & prawn ravioli! Those are definitely some favorites. We hear you on the wine pricing, and we appreciate your understanding. Keeping quality high while balancing costs is always a challenge, but we do our best to make it worth it! Huge shoutout to our team for making your experience even better, we’ll be sure to pass along your kind words. Hope to see you again soon for another great meal! see you soon
   

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5. D

   David

   Cheshire

   2 reviews

   4.0

   2 reviews

   Dined on 16 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely meal, good service, staff were excellent and helpful
   

   Piccolino - ChesterResponded on 20 January 2025

   Dear David Thank you for sharing your lovely feedback! We are delighted to hear that you enjoyed your meal and found the service excellent. Our team takes pride in providing helpful and attentive service, and it’s wonderful to know that their efforts made your experience special. We look forward to welcoming you back to Piccolino in Chester again soon! Warm regards, Piccolino Team
   

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6. A

   Anthony

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff are amazing very attentive booking is easy and seating fab
   

   Piccolino - ChesterResponded on 10 January 2025

   Hello, Thank you for your wonderful feedback! We're delighted to hear that our attentive staff, easy booking process, and comfortable seating made your visit enjoyable. We look forward to welcoming you back soon, Piccolino Team
   

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7. M

   Melissa

   Manchester

   7 reviews

   5.0

   7 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Visited on New Year’s Eve. Great service and lovely food. Staff were great.
   

   Piccolino - ChesterResponded on 10 January 2025

   Hello Melissa, Thank you for choosing to celebrate New Year's Eve with us! We're delighted to hear you enjoyed our service and food. Your kind words mean a lot to our team. We look forward to welcoming you back soon Piccolino team
   

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8. N

   Nadia

   London

   2 reviews

   1.0

   2 reviews

   Dined on 29 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Long wait for food, no communication between the staff. We got asked the same questions over and over again. Waited nearly an hour for our food. Poor quality of dishes. Some arrogant staff.
   

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9. C

   Carol

   Mid Wales

   3 reviews

   5.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived early but our table was soon available and we were seated quickly
   

   Piccolino - ChesterResponded on 30 December 2024

   Hello Carol, Thank you for your feedback. We're pleased to hear that your table was available promptly and that you were seated quickly upon arrival. We strive to ensure a smooth and efficient experience for all our guests and appreciate you highlighting this positive aspect of your visit. If there’s anything else we can improve or address, please feel free to share. Piccolino Team
   

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10. A

    Alan

    Liverpool

    5 reviews

    3.0

    5 reviews

    Dined on 8 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Nice Place, staff excellent, slightly disappointed with the food, bill with drinks was fine, will I go again ? Yes but need to study the menu more.
    

    Piccolino - ChesterResponded on 18 December 2024

    Hello Alan Thank you for sharing your feedback! We’re delighted to hear that you found the staff excellent and enjoyed the overall experience. However, we’re sorry to learn that the food didn’t fully meet your expectations this time. We truly appreciate your constructive feedback and are glad to know you’re open to visiting us again. If you need any recommendations or guidance with the menu during your next visit, please don’t hesitate to ask we’d be happy to assist! We look forward to welcoming you back soon and ensuring your next experience is even better. best regards, Piccolino Team
    

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