Piccolo - Arndale

Review summary

1. MK

   MichaelK

   Manchester

   1 review

   5.0

   1 review

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easy to book and call in. Very nice servers. Loved the vibe - and had a great view of printworks area. Good value for money for sure - enjoyed the food - no complaints. Would go again.
   

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2. A

   Alice

   Yorkshire

   1 review

   5.0

   1 review

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were so sweet! Interacted with my little girl so much it was so lovely! Food was outstanding😍
   

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   Piccolo - ArndaleResponded on 1 September 2024

   Dear Alice, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards, Valentina Caruso General Manager
   

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3. G

   Gary

   VIP

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined on 30 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure to visit here. It’s the staff that has made this place over the years, and why when back regularly. They’ve made every visit special for us and also when we took family or friends there. It will be sad to see them all go when it closes. Good luck for the future to Valentina, Mariano and Gaia and the rest of the staff. G&N x
   

   Piccolo - ArndaleResponded on 31 August 2024

   Dear Gary, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We love you a lot. Kind regards, Valentina Caruso General Manager
   

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4. KC

   KanyapatC

   London

   2 reviews

   5.0

   2 reviews

   Dined on 28 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food and high quality of service. City view is fabulous.
   

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   Piccolo - ArndaleResponded on 28 August 2024

   Dear KanyapatC, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards, Valentina Caruso General Manager
   

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5. S

   Sarah

   Manchester

   1 review

   2.0

   1 review

   Dined on 24 August 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   When booking within the special requests I stated we needed to leave within the hour this did not happen the service was awful. Our starters were served 10 minutes apart and both initially were given to different tables. Our wine was also served to a different table. Then it took another 40 minutes for our main course to arrive. No staff seamed bothered that we were asking for the status of our food. They were more consumed with gathering round the food dispatch area and then discussing where to deliver food once it had arrived. We had to request our bill when the main course was served. My main course was the half chicken which was a small flatten breast at best for £22.75. I’m sorry I didn’t take a picture but we were in a rush. Then a service charge of 10% was automatically added to our bill. The restaurant it’s self was really nice and the bar staff were lovely but the meal was a car crash.
   

   Piccolo - ArndaleResponded on 25 August 2024

   Dear Sarah, Thank you for taking the time to provide valuable feedback about our food. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please don’t ever hesitate to let our team know if something’s not exactly right. I’d like to continue the conversation with you. Please send email me at arndale@piccolorestaurants.co.uk. I look forward to hearing from you!
   

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6. C

   Catherine

   Manchester

   1 review

   2.0

   1 review

   Dined on 24 August 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Awful experience. Had booked for 4 people at 5pm on a Saturday, as we were due at a show for 8pm. One of the starters was the wrong order, so two of us had eaten ours before the other arrived. Then had to wait 1hr 40mins until the main courses arrived. Again, 2 of us had finished eating before the other two meals arrived (both salads!). The pizza went down well, but the spaghetti carbonara was a very small portion. We were on the point of leaving, but then the salads finally arrived. One member of staff told us the delay was due to the fact that one of our party had a fish allergy, so they were “cooking” hers in a separate part of the building. Another said they had to clean the entire kitchen because of the allergy. Not sure which version is true, if either, but a bit excessive for a mozzarella salad. When the salads finally arrived, the mozzarella salad looked pitiful on the plate and was definitely not worth the wait or the £14.95 price tag! The food, what there was of it, was tasty, but not value for money, and the service was terrible. Personally, I think they forgot us. If it means waiting longer while they take precautions over allergies, surely they would explain that up front. However, if they have to clean down the kitchen every time someone has an allergy, no one would ever get served! Having complained a couple of times during the meal, the staff did the decent thing and didn’t charge us for the salads, but we were left disappointed by the experience and a bad taste in our mouths. We won’t be going again.
   

   Piccolo - ArndaleResponded on 26 August 2024

   Dear Catherine, Thank you for taking the time to provide valuable feedback about our food. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please don’t ever hesitate to let our team know if something’s not exactly right. I’d like to continue the conversation with you. Please send email me at arndale@piccolorestaurants.co.uk. I look forward to hearing from you!
   

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7. R

   Rachael

   Manchester

   1 review

   2.0

   1 review

   Dined on 24 August 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food cold on arrival. Items arriving at different times with long gap in between so guests sat waiting with food in front of them. One item missing. Took several times of asking before it arrived. Only offered not to pay service charge. Disappointed as the reviews were so good. If you’re booking without having been; be aware that you have to enter via NEXT (the shop) and this slightly spoiled the experience for us.
   

   Piccolo - ArndaleResponded on 25 August 2024

   Dear Rachael, Thank you for taking the time to provide valuable feedback about our food. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please don’t ever hesitate to let our team know if something’s not exactly right. I’d like to continue the conversation with you. Please send email me at arndale@piccolorestaurants.co.uk. I look forward to hearing from you!
   

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8. C

   Connor

   Manchester

   1 review

   5.0

   1 review

   Dined on 11 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Assistant manager was very nice even after closing time he brought a free dessert out for my partners birthday really made it special
   

   Piccolo - ArndaleResponded on 12 August 2024

   Dear Guest, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards, Valentina Caruso General Manager
   

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9. B

   Brian

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 2 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice enjoyable, nice food good wine and great service 👌
   

   Piccolo - ArndaleResponded on 3 August 2024

   Dear Brian, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards, Valentina Caruso General Manager
   

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10. s

    stefano

    Lancashire

    2 reviews

    5.0

    2 reviews

    Dined on 2 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was perfect. Service, food, location. Thanks
    

    Piccolo - ArndaleResponded on 4 August 2024

    Dear Stefano, Thank you for sharing a review of your recent experience. Our team here at Piccolo By Piccolino Arndale is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards, Valentina Caruso General Manager
    

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