Pied Piper

Review summary

1. A

   Andre

   Sacramento

   26 reviews

   4.0

   26 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant/bar. Always great service. Asian waiter, don’t recall his name, he is outstanding!
   

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2. L

   Luisa

   San Francisco

   1 review

   1.0

   1 review

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I had read a previous bad review on this restaurant but the assured me that it was due to a problem they had solved. The meal was really low quality! The four people in our party have the same opinion. The sea bass was chewy, salty and had a terrible combination of flavors ( cooked with chorizo 😳). It was also too fishy, not very fresh at all. The desert could have come from a frozen container from Trader Joe’s… nothing special! And the salad… we could have skipped that no problem. The only good thing was the soup. The service was very slow at first… they took 45 minutes to serve us. And after we complained they brought us things too fast as they brought the fish while we were having our salad. The ambiance was anything but classy with people in several tables hitting their plates with the utensils to call the staff’s attention. I would not recommend this at all.
   

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3. S

   Sandra

   VIP

   Toronto

   4 reviews

   1.0

   4 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Absolutely horrible experience at their New Year’s dinner. Would not recommend to anyone. Food was not great. Our poor waiter did his best but he was given far too many tables to handle.
   

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4. W

   Warren

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is second time be here. It much better than last time time. Will come back again!
   

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5. M

   María José

   San Francisco

   1 review

   4.0

   1 review

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   I would suggest that you make sure to hired waitress to help out when you know you are expecting a lot of people dinning in. :) I noticed some people feeling upset for this specific reason and that put more pressure on the actual waitress attending, which it is not fair. Otherwise it was nice.
   

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6. VC

   VickiC

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Pied piper is our favorite SFO bar. Made NYE reservations to be sure of a table in bar and dinner. Seated in bar, handed a Fixed price dinner menu only. No drink included. Ordered drinks and asked for time to review menu. No bar snacks delivered or offered. Made meal selections and waited. New customers arrived and ordered from regular menu! And bar snacks delivered with drinks. So with no reservations, they had the evening we had wanted! The waitress was not trained to listen when we asked questions. Kept taking husband's bread plate away. Final straw was dessert, delivered something we did not recognize as what was listed on fixed menu. She could not answer or questions. Waited for another waiter to help. Brought each of us another plate of dessert, supposedly menu was not list of options, but a 2- dish separate dessert. We sent it back. Bill was expectedly high. First time Pied Piper failed us. Will think twice before any further dinners. NO reservations and will take a chance for a bar seat. Most disappointing NYE ever.
   

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7. D

   Dominic

   Las Vegas

   16 reviews

   2.0

   16 reviews

   Dined on 26 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I need to preface this review, by stating that at the time, Marriott has just endured an 80 days strike by staff, so this does need to be borne in mind. The positives: The moment of greeting by the door host: excellent and got me to my seat really fast. The food, itself, was truly well prepared and plentiful. I couldn't eat everything and that says something. The service, when it happens, is really attentive. The negatives: The place is dusty, seriously dusty. I don't blame the cleaning staff for this, they've been on strike. I blame management who haven't been coming in with a critical eye and seeing what customers see, and taking action, as they should. At the Palace Hotel, I expect that from management. The floor itself is seriously understaffed. There were possibly two (but I suspect) one floor staff and he was run off his feet. This could easily have done with another server. No one checked the menus before service, because I was served with a menu with the main page missing. When I pointed this out, the menu was removed but never replaced, so I had to borrow my partner's menu to read what was available. There is no option available for non alcoholic beverages. Nothing in either the menu or the wine list offers this. When I asked the waiter about this, he went, checked, came back and forgot the ingredients in the one only non alcoholic drink. I had the feeling I may well have been the first customer to ask this. I'm surprised, these days. My party was not offered dessert. We finished our mains, at which point our check arrived. Subtle, this was not. Overall, I'm disappointed. The Pied Piper is part of the Palace Hotel. It's standards should be above and beyond. This was neither above and certainly nowhere near approaching beyond.
   

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8. f

   franklin

   San Francisco

   1 review

   2.0

   1 review

   Dined on 25 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Inexperienced waiters: gave me a child's menu; never checked back for drinks; sevrved steak [quality] without steak knives! No verbal descriptios; no drink menus
   

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9. G

   G

   VIP

   Sacramento

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The Thanksgiving price fixe meal for $160 was nothing short of awful. The turkey was in the form of pressed meat in a crescent shape, it along with whatever was supposedly stuffing and gravy reminded me of opening a can of dog food it was tasteless and looked like a mess on the plate. The turkey came with 5 green beans next to a disgusting blob of cold mashed potatoes and 3 small pieces of sweet potatoes. The appetizers and dessert were lackluster nothing to write home about. Overall it was simply disgusting. I would not recommend eating at the Pied Piper the meal was overpriced. The chef should return to culinary school.
   

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10. B

    Bennie

    VIP

    San Francisco

    117 reviews

    2.0

    117 reviews

    Dined on 26 November 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    The service was really bad! Shocking for a nice hotel but it may be due to the ongoing strike. The server had no idea about the menu, very nervous and got our order wrong. Instead of tomato soup, we got French onion soup! The food was ok but took a long time to arrive, with the appetizers and entrees arriving at the same time! Ugh!
    

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