Piko

Review summary

1. OT

   OpenTable Diner

   Hawaii

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our food finally arrived an hour and 20 minutes after our reservation time. The ahi steak was half overcooked and half undercooked. No bread is served during the long wait for food and appetizers came out with the meals. A disappointment for sure.
   

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2. S

   Sebastian

   Vancouver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Worst food I had during my trip for the price. The Ahi Sashimi... I dont understand the dish. Tomato on raw ahi tuna, WTF, did not taste like the description at all! That dish fell completely flat. I had the roasted Puna chicken, and it was like the chicken was not even marinated, for the price there should be more bold flavors there. Service was great but could not be more disappointed with the food
   

   PikoResponded 3 days ago

   Aloha Sebastian, Thank you for taking the time to rate us! We do read each and every survey, share them with both ownership and our team, and are sorry to see we did not meet your expectations. We appreciate you compliments regarding our service and apologize for your experience with our menu offerings. Your feedback is valuable to us, and we can assure you we will address with our culinary team for future improvements. We hope you will consider us in the future again, allowing us to provide you with a better dining experience, and a chance to achieve a 5-star experience for you. Mahalo
   

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3. S

   Susan

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were the first to arrive, our reservation was for 5:45. We received our drinks, then waited one hour for our appetizers, (which required no cooking or prep). By the time we received our main course, it was after 7:30. There wasn't anything on the menu for a Vegetarian, so settled for the Chicken Chopped Salad with the chicken on the side. Very high priced for so little.
   

   PikoResponded 3 days ago

   Aloha Susan, Thank you for taking the time to rate us! We do read each and every survey, share them with both ownership and our team, and are sorry to see we did not meet your expectations. Timely service and dietary offerings for our guests is very important to us, and we can assure you we will review and address your feedback as a team to improve for the future. We hope you will consider us in the future again, allowing us to provide you with a better dining experience, and a chance to achieve a 5-star experience for you. Mahalo
   

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4. B

   Bryan

   Hawaii

   17 reviews

   5.0

   17 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was awesome. We ordered a bunch of apps which all were amazing. Originally thought the restaurant was where the old Rays on the Bay was, but instead was in the middle court area on the lower level.
   

   PikoResponded on 18 December 2024

   Aloha Bryan, We extend our heartfelt gratitude for sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see that you had an enjoyable experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your wonderful comments, which we certainly will share with the team. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
   

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5. J

   Jacqueline

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was not disappointing and serve associates were pleasant and very attentive. Above any expectations I had which I didn’t have any but the experience was bliss
   

   PikoResponded on 13 December 2024

   Aloha Jacqueline, We extend our heartfelt gratitude for sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see that you had an enjoyable experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your wonderful comments. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
   

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6. NB

   NicolaB

   Hawaii

   5 reviews

   3.0

   5 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Great live music-a bit difficult to have a conversation among 4 people ( noise level high due to low ceiling)
   

   PikoResponded on 3 December 2024

   Aloha NicolaB, Thank you for taking the time to rate us! We do read each and every survey, share them with both ownership and our team, and are sorry to see we did not fully meet your expectations, and will certainly share your feedback with our management team and entertainers. We hope you will consider us in the future again, allowing us to provide you with a better dining experience, and a chance to achieve a 5-star experience for you. Mahalo
   

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7. J

   Janice

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Satisfactory food for a holiday meal. Although “regular” local white rice would be preferred. Another seafood options example Mahi, ahi , ono and crab legs options. Desserts could have more variety, whip cream or ice cream choices available. Simple inexpensive absorbent coasters for “sweating” water goblets would be practical to have rather then having water all over the tables. Buffet food warmers (some) felt awkward to open up (meaning lifting it up and back felt like it would topple, then reaching back to close lid - was awkward to ( I am short ,reaching it was a stretch). I am sure there are better easier food warmers that are easy to maneuver.
   

   PikoResponded on 29 November 2024

   Aloha Janice, We extend our heartfelt gratitude for joining us and sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see you had an enjoyable Thanksgiving experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your comments and feedback. We strive to continued improvement and will share your comments and feedback with our team for future offerings we are planning. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
   

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8. C

   Cynthia

   Hawaii

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Thanksgiving buffet was very good. The food was great and a nice casual atmosphere. We had exceptional service.
   

   PikoResponded on 29 November 2024

   Aloha Cynthia, We extend our heartfelt gratitude for joining us and sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see you had an enjoyable Thanksgiving experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your wonderful comments and feedback. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
   

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9. M

   Mary Ann

   Hawaii

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful location overlooking the pool area with the sunset in the background. Very nice menu with daily specials. The Oktoberfest Special was outstanding—the kitchen is certainly versed in international cuisine. Service was excellent and friendly, paying attention to our dietary needs, and the live Hawaiian entertainment added the little extra to the dinner. Highly recommend.
   

   PikoResponded on 21 October 2024

   Aloha Mary Ann, We extend our heartfelt gratitude for joining us and sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see you had an enjoyable dining experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your wonderful comments and feedback. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
   

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10. V

    Vicky

    Hawaii

    3 reviews

    5.0

    3 reviews

    Dined on 18 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The October Fest proved to be a great choice for all 5 in our party leaving us thoroughly satisfied. The dessert was a warm apple filled pastry, complemented by a delicious vanilla cream sauce. The crispy pork shone in both texture and flavor, providing a delightful crunch that paired beautifully with the smooth mashed potatoes. The sauerkraut like purple cabbage, brought out the best in the pork. The German salad had a tangy mustard vinaigrette that brought together the salty German sausage and cheese in perfect harmony. Our meal was topped off with a first-time tasting of the raspberry German wine, Himbergeist. Its distinctive flavor was unlike anything we had tried before. Overall, our October Fest experience was exceptional. The service was attentive, and the atmosphere was warm and inviting.
    

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    PikoResponded on 18 October 2024

    Aloha Vicky, We extend our heartfelt gratitude for joining us and sparing the time to rate our establishment. We want you to know that we thoroughly evaluate each and every survey and ensure they are shared with both our ownership and our dedicated team. We are delighted to see you had an enjoyable dining experience at Piko at the OUTRIGGER Kona Resort & Spa and appreciate your wonderful comments and feedback. We look forward to welcoming you back in the near future. Your continued patronage is greatly appreciated.
    

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