Ponto Lago - Park Hyatt Aviara

Review summary

1. B

   Bree

   Phoenix

   20 reviews

   vip
   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Party of five for Thanksgiving Experience. It was a set menu with the choice of entree and everything else served family style. Everything was fantastic! The food was plenty and timed just right to actually enjoy everything and not feel rushed. The ambience was pleasant and relaxed even in fine dining. The vegetarian mushroom paella was absolutely amazing! I could be a vegetarian on this dish alone, hah. The swordfish and the prime rib were amazing too. We had a great time and will absolutely come back to Ponto Lago when in town. Thank you for making our holiday special !
   

   Ponto Lago - Park Hyatt AviaraResponded 1 day ago

   Bree, thank you for choosing Ponto Lago for your Thanksgiving celebration and for taking the time to share your experience. We're thrilled to hear that you and your family enjoyed our set menu and the food. We aim to create a relaxed and enjoyable dining atmosphere, and it's great to know that we succeeded. We're also delighted that you loved the vegetarian mushroom paella and the swordfish and prime rib. We appreciate your feedback and look forward to making your next visit a special occasion. Thanks again for your kind words and support!
   

   Is this helpful?

   Report
2. V

   Valerie

   San Diego

   32 reviews

   5.0

   32 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Thanksgiving dinner and experience. Two guys had the 18 ounce bone-in prime rib which they said was excellent, flavorful and tender. Girls had the turkey which was also very good. Loved the family style starters and appetizers with Mexican emphasis, ceviche was very good, guacamole and salsa not too spicy and as my husband says “if they were for sale he would have bought them” . Desserts were also very good, two had the chocolate cake and one had sweet potato pie. Everyone was happy with their choice.
   

   Ponto Lago - Park Hyatt AviaraResponded 1 day ago

   Good afternoon Valerie, We're thrilled to hear that you and your friends had an excellent Thanksgiving dinner at Ponto Lago - Park Hyatt Aviara. It's wonderful to know that you enjoyed our bone-in prime rib, family style starters and appetizers, ceviche, and desserts. We're glad that you found the flavors and tenderness to be excellent. We're also glad that you found our Mexican emphasis to your liking. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
3. M

   Mark

   Chicago

   1 review

   vip
   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   We really enjoyed the food, the service was quite slow but understandable given it was a night before thanksgiving. The ambience is rated low because there were several screaming kids throughout our dinner that made the evening miserable and again understand it is a family establishment and the night before thanksgiving.
   

   Ponto Lago - Park Hyatt AviaraResponded 1 day ago

   Thanks for visiting us Mark, we're sorry to hear that your experience at Ponto Lago - Park Hyatt Aviara wasn't perfect, but we're glad you enjoyed our food and ambience. We apologize for any inconvenience caused by the noise and the delay in service during your visit. We strive to provide a comfortable and enjoyable atmosphere for all our guests, regardless of their age. We appreciate your feedback, and we'll certainly take it into consideration for future improvements.
   

   Is this helpful?

   Report
4. A

   Andrea

   Denver

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our anniversary here and Norma and Angel took great care of us. Food and wine were outstanding. Plan to come back next year!
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Good evening, thank you for taking the time to share your feedback from your dinner at Ponto Lago. We are elated to learn that you found our service staff to be top notch, and we look forward to hosting you again in the future!
   

   Is this helpful?

   Report
5. J

   Jay

   Philadelphia

   14 reviews

   3.0

   14 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food was good. The service was not very good. It was slow and not very attentive. The room did not have a good ambiance and there were many tables with young children.
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Good evening, thank you for your feedback and for dining with us at Ponto Lago - Park Hyatt Aviara. We're glad to hear that you enjoyed our food. However, we're sorry to hear that our service didn't meet your expectations. We strive to provide excellent service to all our guests and we're disappointed to hear that we fell short during your visit. We also noted your comments about the room's ambiance and the noise level. Your feedback is important to us and we will certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
6. L

   Lily

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and experience! Helpful staff and overall pleasant time, accommodating to families!
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Good evening, we're thrilled to hear that you had a great experience at Ponto Lago - Park Hyatt Aviara. It's great to know that our staff was able to assist you and your family. We always strive to provide a pleasant and accommodating experience for all our guests. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

   Report
7. R

   Rick

   San Diego

   86 reviews

   vip
   5.0

   86 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ponto Lago, located in the stunningly appealing Park Hyatt Aviara hotel in Carlsbad, California, is a destination / bucket list restaurant in which to dine in the coastal region of North San Diego County. See my review when we dined at Ponto Lago on October 25, 2023.
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Good evening, we're thrilled to hear that you enjoyed dining with us at Ponto Lago - Park Hyatt Aviara. It's great to know that you consider us a bucket list spot for a coastal dining experience. We appreciate your feedback and we'll strive to improve the value aspect of our restaurant. We hope to welcome you back soon!
   

   Is this helpful?

   Report
8. c

   charles

   San Diego

   43 reviews

   vip
   5.0

   43 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, well paced meal, attentive and excellent service by Alejandro.
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Good evening, we're thrilled to hear that you enjoyed your meal at Ponto Lago - Park Hyatt Aviara. It's wonderful to know that our attentive and excellent service met your expectations. We appreciate your feedback and your 4-star rating on food and value. We strive to provide a well-paced meal that caters to everyone's needs. Looking forward to serving you again soon!
   

   Is this helpful?

   Report
9. D

   Donna

   Puerto Vallarta

   3 reviews

   3.0

   3 reviews

   Dined on 1 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Lovely greeting, music too loud, Tyler helpful in choosing wine, salad not served first, came right before main, whole fish left w/o being split for 2 by server and no utensils to serve it. Probably won’t return!
   

   Ponto Lago - Park Hyatt AviaraResponded 6 days ago

   Thanks for visiting us at Ponto Lago - Park Hyatt Aviara. We're glad to hear that you enjoyed our greeting and music. We apologize for the mix-up with your salad and the issue with the fish. We appreciate your feedback and will address these issues promptly. We hope you reconsider and give us another chance to serve you better and look forward to hosting you again in the future.
   

   Is this helpful?

   Report
10. F

    Feri

    Orange County

    17 reviews

    vip
    5.0

    17 reviews

    Dined on 27 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Have been to Ponto Lago for Sunday brunch twice and really enjoyed their buffet - fresh salads and fruit, multiple warm dishes, and a really nice selection of deserts! Service is great as well.
    

    Ponto Lago - Park Hyatt AviaraResponded 6 days ago

    Good evening, thank you for your positive feedback from your recent dining experience at Ponto Lago. We are thrilled to learn that you enjoyed our buffet and the service from our team. We look forward to hosting you again in the future!
    

    Is this helpful?

    Report