Prime 54

Prime 54 reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lynda

   Charlotte5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our anniversary was absolutely wonderful there! The waitress we had was so sweet. She did everything and beyond to make it wonderful for us. I would highly recommend it to anyone who ever plans to go to Miami. Thank you for such great service!!!
   

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   Prime 54Responded 1 day ago

   Dear Lynda, Thank you so much for your amazing review. We're beyond delighted to hear that your anniversary celebration was such a wonderful experience with us. We’re incredibly proud of our team, and it’s so rewarding to hear they made you feel like first class. We’re honored to have been part of your special day, and we can’t wait to welcome you back on your next visit. Best regards. Natalie Guest experience team
   

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2. J

   Josh

   Unspecified1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prompt service, excellent menu, and amazing drinks. I have nothing bad to say.
   

   Prime 54Responded 2 days ago

   Dear Josh, Thank you for sharing your fantastic feedback. We are thrilled to hear that you enjoyed our prompt service, excellent menu, and amazing drinks. Knowing that we met your expectations and left you with nothing bad to say truly means the world to us. Your kind words inspire our team to continue delivering outstanding experiences. We can’t wait to welcome you back for another exceptional visit! Regards, Andy Guest Experience Team.
   

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3. J

   James VIP

   Toledo1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The server was inattentive and the steak was served cold. Avoid at all costs.
   

   Prime 54Responded 2 days ago

   Dear James, We sincerely apologize for the bad experience you encountered during your visit. This falls short of our usual standards, and we deeply regret that your experience was not up to expectations. Your feedback has been shared with our team to ensure improvements are made. We’d appreciate the chance to welcome you back and provide the exceptional dining experience you deserve. Please feel free to contact us directly to discuss your experience further. Regards, Andy Guest Experience Team.
   

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4. K

   Kathleen VIP

   Greater Boston13 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Carlos was so attentive and offered some amazing options for us. We are so glad to have sat in his section.
   

   Prime 54Responded 3 days ago

   Dear Kathleen, Thank you for your fantastic feedback. We are thrilled to hear about your wonderful experience at Prime 54 and that Carlos made such a positive impression with his attentive service and excellent recommendations. Your kind words motivate our team to continue delivering exceptional dining experiences. We will be sure to share your appreciation with Carlos. We look forward to welcoming you back for another memorable meal soon. Kind regards, Matthew Guest Experience Team
   

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5. DH

   DavidH

   New Orleans2 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our expectations were more than met with entire staff, food, service, and ambiance. Well worth the price point!
   

   Prime 54Responded on 16 March 2025

   Dear David, Thank you so much for your kind words! We're thrilled to hear that your experience exceeded expectations. Our team works hard to provide exceptional food, service, and ambiance, so it's wonderful to know that it made such a positive impression. We truly appreciate your feedback and are grateful for your support. We look forward to welcoming you back soon! Regards, Andy Guest Experience Team.
   

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6. M

   Maurice

   New York City1 review

   5.0

   Dined on 10 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food loved it!!!! Would definitely recommend to others
   

   Prime 54Responded on 12 March 2025

   Dear Mark, Thank you so much for your fantastic review. We're thrilled to hear that you loved our food. We can't wait to welcome you back for another delightful meal. Best regards Natalie Guest experience team
   

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7. K

   Kevin VIP

   Houston6 reviews

   4.0

   Dined on 5 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our reservation was cancelled and we were not given a table. We had to eat at the bar.
   

   Prime 54Responded on 16 March 2025

   Dear Kevin, We sincerely apologize for the inconvenience you faced due to the cancellation of your reservation and the lack of a proper table. Having to dine at the bar is not the experience we aim to provide our guests, and we deeply regret falling short of your expectations. We are reviewing this matter to understand what went wrong and to ensure it doesn’t happen again. Your feedback is invaluable, and we hope you’ll give us the opportunity to host you again in the future with the quality of service you deserve. Regards, Andy Guest Experience Team.
   

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8. R

   Rick VIP

   Washington DC6 reviews

   4.0

   Dined on 5 March 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Server was great… but the kitchen was VERY VERY slow. Steaks were pretty mediocre to be honest
   

   Prime 54Responded on 11 March 2025

   Dear Rick, We are delighted to hear that you enjoyed the service and ambiance, but we regret that your experience with the kitchen was not as seamless as it should have been. Your feedback regarding the timing of your meal and the quality of the steaks is important, and we will share it with our culinary team to ensure improvements are made. We appreciate your visit and hope to have the opportunity to provide you with a more exceptional dining experience in the future. Sincerely, Guest Experience Team
   

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9. R

   Riccardo VIP

   Greater Boston2 reviews

   1.0

   Dined on 5 March 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We don’t mind spending $1200 on dinner for four, but at the least you should be made to feel welcome. We were kept waiting thirty minutes past our reservation time, the staff rushed us and never took the time to listen to our full orders, and the chateaubriand for two was four “toast-thin” slices of cooked filet: no reduction, no veal Demi-glaze….it was in no way a true dish. Wine service was disappointing, management was poor. We canceled our other restaurant reservations in the Fontainebleau, not willing to patronize anymore of their establishments when we are made to feel like we are inanimate objects.
   

   Prime 54Responded on 7 March 2025

   Dear Riccardo, Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, particularly regarding the service and the quality of your meal. It is disappointing to learn that you did not feel welcomed and that your reservation delay, rushed service, and wine experience detracted from your evening. This is not the level of hospitality we strive to provide, and we apologize for any frustration this caused. Your feedback will be shared with our team to ensure these concerns are properly addressed. We truly appreciate your perspective and regret that we did not have the opportunity to provide you with the experience you deserved. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

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10. OT

    OpenTable Diner VIP

    Miami1 review

    4.0

    Dined on 2 March 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Very very noisy environment, very hard to have a conversation, average room, excellent service from our waiter!
    

    Prime 54Responded on 4 March 2025

    Thank you for your feedback. We’re glad to hear that you enjoyed the service from our waiter. However, we apologize for the noise levels in the environment and understand how that can impact your dining experience. We will take your comments into consideration as we work on improving the overall atmosphere. We hope to welcome you back soon for a more enjoyable experience. Best regards, Andy Guest Experience Team Fontainebleau Miami Beach
    

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