Prime, A Shula's Steak House

Review summary

1. M

   Morgan

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We have been to prime MANY times and decided on Christmas night to take my in-laws and kids to dinner as a special treat. We were disappointed for the first time ever. Our server was very sub par, steaks were overcooked, and the server at the table behind us split a sauce of some kind which splattered all over my husband and I, to which we had to ask for extra napkins to clean our selves and not even a sorry from anyone. We have never not ordered desert but tonight we just wanted to leave sadly. Very unfortunate to have had this experience on Christmas Day.
   

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2. P

   Patrick

   Baltimore

   16 reviews

   5.0

   16 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Considering it was Christmas night, service was excellent, food was 95%.
   

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3. D

   Donna

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This restaurant is top notch. Food always outstanding as is the service.
   

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4. P

   Peggy

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great view, great service. A little overpriced.
   

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5. S

   Sukki

   VIP

   Phoenix

   65 reviews

   5.0

   65 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The experience is always wonderful but I truly appreciated the new chefs take on the menu! The beef tartar was amazing and the steaks were cooked perfectly. The service is always fantastic but Manny made our meal extra special with recommendations, watching our allergy and being extra helpful with a photo and an extra sweet. This was a Christmas Day dinner w e won't forget.
   

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6. T

   Tammy

   Omaha

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ! Wonderful service!Great food! Would come back
   

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7. J

   James

   Phoenix

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was on point, and our server James made sure that we had the best experience possible. I highly recommend the restaurant and James.
   

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8. D

   David

   San Francisco

   19 reviews

   4.0

   19 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Steak tartare and crab cakes were tasty but crispy octopus was not. Steaks were good but on the rare side. Asparagus as overcooked and baked potatoes were more like mashed potatoes put into skins. Was there for a double birthday dinner but it was difficult to talk between the too loud music and a central location next to a talkative party. Was better once they left but maybe the table was too big as we had to move around to talk to the person next to you. Maybe should have requested a booth
   

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9. R

   Richard

   Phoenix

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   The restaurant was really dark...couldn't see the food you were eating. The noise was compounded by music that was too loud. The food was mediocre and way overpriced. My filet was very chewy. I had to spit out some after relentless chewing. Fortunately, my guests didn't see it because it was so dark. Our server never asked how the food was because I would have told him. The scallop dinner came with only 4 scallops which were large but still meager. The asparagus. potatoes and brussels sprouts were all good. We had to pay for the bread. What restaurant requires you to pay for bread especially a supposedly "high class one"? Since there were 7 of us there was an added service fee of 20%. When had the recommended tip go from 18% to 20%?
   

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10. B

    Bob

    VIP

    Phoenix

    15 reviews

    5.0

    15 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Brian, as usual, was wonderful and attentive. Food, ambiance was excellent.
    

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