Prime Steakhouse Niagara Falls

Review summary

1. J

   Jiawen

   Toronto

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   I call the restaurant before make reservations and ask for window side table, I even accepted the extra charge for the seats but when we arrived they told me that the table was used for someone else! I don't understand what is the meaning about the reservation？ They text me the table was ready before one hour for the reservation. So we change the schedule because of them. But when we arrived and there was no table!!! Then they told ua first come first in！Ridiculous, disgusting service！After ordering, we waited almost an hour for our food to arrive! Not even an appetizer! What you call an appetizer that needs to be served with the main course?
   

   Is this helpful?

   Report
2. T

   Tyler

   Washington DC

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 5

   We were the first guest of the evening. We had to wait for the host and waitress to finish their side conversation before we were to be seated. The food is bland. With the menu being mainly à la carte. The 65 dollar ribeye had burnt ends and large pieces of crushed black pepper. Alcohol drinks are 2oz - including wine. Setting is pretty and over looks the falls. Once other patrons arrive the waitress seems annoyed and unaccomplished.
   

   • 

   Is this helpful?

   Report
3. V

   Victoria

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great! The scallops were fantastic however everything else was mediocre. Watched the fireworks from the window which was a nice touch. Overall everything was good!
   

   Is this helpful?

   Report
4. J

   Jenna

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We came here for a special occasion on Saturday December 14th and had a wonderful time. The view is beautiful, we made reservations for 7:30pm so we could also watch the fireworks for 8:00pm and paid for seat with a view and it was well worth it. Our server Sarah R. was extremely attentive and helped when placing our order with suggesting things we would like and let us know about the side portion sizes so we didn’t over order. She made sure we had everything we needed and was such a lovely person as our server. The food was cooked impeccably and was honestly the best meal we have ever eaten. The scallops and wagyu were absolutely delicious. I ordered the house special sangria which was a peach sangria and it was a tasty cocktail. The only thing we could suggest is lowering the music, we were expecting an intimate dinner and found the music far too loud. Thank you for making our stay in Niagara a memorable one. We will be sure to tell everyone how wonderful it is.
   

   Is this helpful?

   Report
5. C

   Christina

   Toronto

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a positive experience overall. Restaurant gets quite busy so make sure you pack your patience. Steak was great and well cooked. A bit pricey but a must do at least one time - views are spectacular!
   

   Is this helpful?

   Report
6. L

   Li

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food the very good. The service is excellent. The view is beautiful.
   

   Is this helpful?

   Report
7. A

   Alyxander

   Upstate NY

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prime was excellent in every way. Our server was attentive and helpful, atmosphere was great, and food was amazing. We will definitely be back.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The moment you step in, you’re hit with a beautiful view of the falls (especially at night when it’s lit up). The staff is very welcoming and our server that night, Mikey, helped us out big time from his great food suggestions to great service. My wife and I were very happy with our experience at Prime and will definitely come back again.
   

   • 
   • 
   • 
   • 
   • 

   Is this helpful?

   Report
9. C

   Colin

   Toronto

   1 review

   4.0

   1 review

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good steak, good side. Average other foods. Plenty choices of wine.
   

   Is this helpful?

   Report
10. S

    Scott

    Cleveland

    6 reviews

    1.0

    6 reviews

    Dined on 13 December 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    This was one of the most bland tasting meals I have ever had. For being a "high-end" steakhouse it was very surprising that folks have rated it so highly yet none of the food was seasoned. It is a great view of the falls but WOW would I never spend another penny at this restaurant. Food was way over priced for what you are getting and super disappointed. I would have expected this to be on the same level as a Ruth Chris or a Hyde Park but it doesnt even hold a candle to thos establishments. We ordered a seafood chowder that had zero taste, we did the surf and turf which the steak wasnt even slightly salted - the lobster was very over cooked and honestly the only thing that tasted halfway decent was the truffle fries we ordered on a whim. Good thing we started with that and said we would order more after we finished because we certainly did not order anything else. We didnt even order a second drink. Dont be fooled by these claims of 5 star. Try one item on the menu to start and if you are not blown away, run away.
    

    • 

    Is this helpful?

    Report