Prime Steakhouse Niagara Falls

Review summary

1. E

   Erica

   Atlantic Canada

   4 reviews

   vip
   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The view is beautiful. We ordered the shrimp cocktail and it came to the table it had a weird texture to it with a mushy feel. I had one bite It wasn’t cold and firm like it should be so I said this doesn’t feel or taste right to the waitress she said we get a lot of complaints about this but this is the way we serve it. I said I am not going to eat this because I do t want to get sick. When we received the bill it was still on there. We also had the Cesar salad it was great. For main course I had the surf and turf the steak was wonderful but the lobster came from Cuba I would have thought it would come from Canada or Maine. It wasn’t great. For what you get the prices are high.
   

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2. J

   Jacqueline

   Toronto

   14 reviews

   5.0

   14 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, service was great. This place does steaks very well.
   

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3. A

   Alice

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious and well worth the price. Everything was perfect - you simply must try the scallops with bacon jam! Steak was also cooked just right. Marko was also an absolutely phenomenonal addition to the table!
   

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4. K

   Kenneth

   Toronto

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience, great views. We celebrated our anniversary there. Food was amazing, portions were reasonable. The Australian Wagyo was delicious and enough to share. Definitely worth it
   

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5. p

   paul

   Greater Boston

   7 reviews

   3.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Booked a falls view table for an anniversary dinner. The dinner reservation cost extra ( I forget how much) . We were seated by a window and could see the falls, but mainly just saw the reflection of the gigantic Ferris wheel because we were seated on the side of the restaurant facing the fallsview Sheraton. Nice, but I would have expected a much better table for the price and the special occasion. The drinks were great (Canadian Old Fashioned and a Creamsicle Martini). Service was terrible, I never felt so ignored in my life at a “high end” restaurant. Meals were brought by a runner and server never once checked in until we were done. Bread dish remained empty after the first rolls were consumed (they were fantastic) but server never came around to clear the bread dish or to offer more bread. Overall my wife’s meal was pretty good (salmon) I had the 10 oz tenderloin which was tasty, but very salty. Had a baked potato side which was also loaded with salt—par for course on skin—but flesh was also very salty. Since I aged a year waiting for our server to come by we passed on desert. Overall not a great experience at Niagara’s #1 rated restaurant.
   

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6. D

   David

   Houston

   9 reviews

   2.0

   9 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our experience at Prime Steakhouse was disappointing at best. The view is the nicest part. We were greeted and sat immediately for our reservation. It went downhill from there. Server/service was ridiculously slow. We ordered drinks and had them in hand 15 min after we sat down. Then ordered dinner. Soup and salad came pretty quickly but both were disappointing. Never had wedge salad that tasted simply like mayo or lobster chowder with no lobster. Over 90 minutes later, after watching server hang out and chit chat with diners around us, I finally told her I wanted the check and we were ready to leave. Manager came over and told us he would ‘see what was going on’. Another 5 minutes later, our food arrived. Cold. Manager told us he would take 50% off the bill. I didn’t want 50% off the bill. I wanted to leave and not eat our cold food. Evidently this was not an option and I was not looking to cause a scene. We add our cold and overcooked steaks (ordered ribeye and surf/turf). Will say that the little lobster tail that came with the surf and turf was well-cooked. Soooo… almost 2 hours later we had a crappy meal that set us back over $250 after they discounted the check. Date night was a bust and I would never recommend this place. Waffle House type of service, best up tables, and mediocre food at best. Go to the Old Stone Inn. No view of the falls but amazing food and service.
   

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7. A

   Anchita

   Toronto

   10 reviews

   5.0

   10 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Excellent food however found it a wee pricey in the sense of adding sides at an extra cost. James is most amazing and in how he treats the guests with ultimate grace and respect.
   

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8. K

   Katerina

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 7 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The steaks at this steak house is terrible. If you are looking for dry over cooked meat that is your place!
   

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9. J

   James

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best meal I’ve ever had at a restaurant, unbelievably good.
   

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10. J

    Jennifer

    Toronto

    1 review

    4.0

    1 review

    Dined on 2 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    It was a really good dinner. The restaurant was uncomfortably hot and the service was a little slow.
    

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