Priory Restaurant at Hitchin Priory Hotel

Review summary

1. S

   Susan

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked afternoon tea as a birthday treat for my daughter. We loved the setting and atmosphere of The Priory and were greeted warmly. I loved that we were introduced to the staff individually because it made us feel most welcome. The Presecco, the food and the tea was delicious and very nicely presented and service was good too. I would love to say everything was perfect but if I could make this observation it is a request for at least two more little sandwiches just to balance all the sweet things with savoury. But thank you . We had a lovely time.
   

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2. R

   Rajib

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant was very much empty, hence we got undivided attention from the staff. The food was good. The steak could have been better! The ambience and decors was great and the staff serving us was very friendly and took care of all of us.
   

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3. J

   Janice

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   9 widows & 1 widower all met for Afternoon Tea. What a lovely experience. Food was good & place was lovely. Parking excellent. Will definitely return. Only comment would be. . .. scones could be better
   

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4. K

   Kimberley

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was so attentive and lovely - really made my mums birthday ! The afternoon tea spread was lovely and we all thoroughly enjoyed ourselves . Thank you !
   

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5. M

   Martin

   Hertfordshire

   1 review

   3.0

   1 review

   Dined on 10 September 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   On arrival to the hotel there was no one on reception and after waiting for a few minutes I had to wonder around the place to find someone to help us. In general the food was ok, however the scones were disappointing very dry and when you cut into them they crumbled to pieces. Whilst the waiter was accommodating at times there were two of three members of staff standing round the bar area having conversations which could be heard over our conversations. For example one was telling another his duties for the day which when you are trying to have a relaxing afternoon tea was a bit distracting.
   

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6. V

   Vicki

   London

   1 review

   1.0

   1 review

   Dined on 9 September 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Booked for a Birthday treat and added Prosecco. We were seated at a table for 2 and were the only guests. We were given a tea menu and informed top ups or changes to the tea were free. Prosecco was brought followed quickly with the sandwiches and cakes and fillings were explained. These were limited and very ordinary. Cheese, egg, ham and salmon. Sandwiches were room temperature; not cool. We were asked if everything was ok and mentioned the temperature of the sandwiches. We were told that these were kept in a cooler until 20-30 minutes before they were served. Not sure why this would happen especially considering food hygiene and the sandwich fillings. Were told our comments would be passed on to the chef. After about 5mins another server asked how everything thing was and another 5mins another server asked. The cakes were ok but the scones had so much bicarbonate of soda that they were hard and dry and it could be tasted. Communication within the team seemed lacking! All personnel were pleasant and polite but the food was lacking. When paying we were offered the prosecco as an apology. A very disappointing experience, especially as it was to celebrate a birthday. Unfortunately will not be repeating the experience.
   

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7. j

   julie

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service friendly staff and prompt communication, highly recommend the venue for special occasions.
   

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8. J

   JIm

   Hertfordshire

   1 review

   4.0

   1 review

   Dined on 29 July 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Over all it was very good. Excellent food and service,
   

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9. OT

   OpenTable Diner

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 26 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely afternoon tea that I treated my daughter to for her birthday. Service was great, food was lovely and price was reasonable. It was very quiet wit lovely calm music playing in the background. We were very well looked after by the staff.
   

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10. m

    melissa

    London

    4 reviews

    3.0

    4 reviews

    Dined on 29 June 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Very slow service (one one staff doing everything) Milk lumpy as been in sun Very hot in the conservatory Food great
    

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