Puckett's Franklin

Review summary

1. S

   Sandra

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our night at Puckets. Our server, Brian was incredible! He was on top of our orders, always on top of refilling our drinks, noticed whenever we needed anything. He was friendly yet professional! Give him a raise! A keeper for sure!
   

   Puckett's FranklinResponded 2 days ago

   Hi Sandra, Happy to hear you loved your night at Puckett's! Your kind words about Brian's service are greatly appreciated. Thank You, Puckett's Restaurant - Downtown Franklin
   

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2. R

   Robert

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, especially barbecue, fine service, and a great atmosphere for entertainment.
   

   Puckett's FranklinResponded 2 days ago

   Hi Robert, We appreciate your kind words about our excellent food and service. It’s wonderful to know you enjoyed the barbecue and the atmosphere we provide for entertainment. Thank You, Puckett's Restaurant - Downtown Franklin
   

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3. H

   Heather

   Nashville

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service. Good and environment. No complaints at all
   

   Puckett's FranklinResponded 2 days ago

   Hello Heather, Wonderful to hear your experience was positive! Thank You, Puckett's Restaurant - Downtown Franklin
   

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4. D

   Douglas

   Nashville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's always great to see amazing bands like the Consoulers in the intimate Puckett's atmosphere!
   

   Puckett's FranklinResponded 2 days ago

   Hello Douglas, Thanks for all the stars! We look forward to seeing you again, real soon. Thank You, Puckett's Restaurant - Downtown Franklin
   

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5. d

   deborah

   Nashville

   29 reviews

   5.0

   29 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good! And we were happy to have reservations!
   

   Puckett's FranklinResponded on 11 December 2024

   Hi Deborah, Thanks for the great rating! Our goal is to provide delicious food in a friendly, welcoming environment. It’s nice to know our hard work is paying off. We look forward to serving you again soon. Thank You, Puckett's Restaurant - Downtown Franklin
   

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6. K

   Katrina

   Nashville

   4 reviews

   4.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Parker & Sonny, the entertainment for the night, were great! We’d go back to hear them in spite of the cold French fries and wet fried okra we were served.
   

   Puckett's FranklinResponded on 10 December 2024

   Hello Katrina, We're happy to hear you enjoyed Parker & Sonny's performance! Thanks for all the stars! We’re happy to know you enjoyed your experience with us and look forward to seeing you again real soon. Thank You, Puckett's Restaurant - Downtown Franklin
   

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7. M

   Mike

   Nashville

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Locating the restaurant using Google Maps was challenging due to street closures. The app kept directing us in a continuous loop. We called the restaurant for help and were advised to input the 4th Street parking garage into our GPS. The restaurant is located directly across the street from the garage. Following those directions, we were able to find the restaurant without any further issues.
   

   Puckett's FranklinResponded on 7 December 2024

   Hello Mike, Wow! Thanks for the great review. We’re so happy that you enjoyed your time with us and hope to see you again soon! Thank You, Puckett's Restaurant - Downtown Franklin
   

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8. L

   Lucinda

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a great night, food and ambience was awesome. Meals were delicious and you can’t beat the price for the value.
   

   • 

   Puckett's FranklinResponded on 10 December 2024

   Hello Lucinda, Happy to hear you had a great night! The food and ambience truly create a wonderful experience. We appreciate your feedback on our value! Thank You, Puckett's Restaurant - Downtown Franklin
   

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9. C

   Charlie

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was good but slow. It was busy though and the bar was backed up. They were out of many of our favorite items including fried chicken. Bad timing I guess.
   

   Puckett's FranklinResponded on 28 November 2024

   Hi Charlie, We appreciate your feedback about the service, and we’re glad to hear that it met your expectations, even during a busy time. However, we apologize for the slow service and the unavailability of your favorite items, like fried chicken. It can be disappointing, and we will take your comments into consideration as we strive to enhance our guests' experience. Thank You, Puckett's Restaurant - Downtown Franklin
   

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10. E

    Emy

    VIP

    Nashville

    12 reviews

    2.0

    12 reviews

    Dined on 25 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    We are locals and this wasn’t our first time at Pucketts altho we don’t go often - and tonight reminded me of WHY we don’t go often… The service was extremely slow (it took 15mins to put in our drink order and another 10mins to get the drinks - water/tea/sodas)… the place always seems crowded which is good on their marketing people because it is so extremely overrated. We ordered 2 apps and dinner for 6 people - 2 of those being kids that only ordered French fries - my point being nothing that we ordered was difficult - and it took almost an hour to get our food. Once we got it, it was mediocre at best. $154 for poor service, fried food that tasted gross - and the loud live music (which I typically love) was just annoying. When you have a choice for a good experience - DO NOT GO HERE. Yuck.
    

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