Punch Room LondonResponded on 28 October 2024Dear Jessica,
Thank you for taking the time to share your experience. We sincerely apologise for the disappointing visit and the service issues you encountered; this is certainly not the standard we strive to deliver, nor is it the level of service we are known for.
We understand how frustrating it must have been to arrive expecting a seamless evening, only to face delays and miscommunication. Your comments have been shared with our team to ensure we address these lapses and improve our guest experience.
Please know that we would love the opportunity to welcome you back, so you can enjoy the exceptional service and ambiance that we are proud to offer. At your convenience, could you kindly reach out to us, as we would be grateful for the chance to make things right.
Warm regards, Punch Room