PYRO

Review summary

1. P

   Paul

   Calgary

   5 reviews

   vip
   1.0

   5 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Everything was cold within 5 minutes of hitting the table. It could not have been more than 15 degrees in the restaurant. Everyone was wearing their winter coats. Way too cold for a restaurant, especially for one that charges $60 for a steak Stay away until summer weather arrives.
   

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2. r

   raffy

   Edmonton

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The prime rib steak is so delicious we really enjoy our food and the server is super nice and friendly. Thanks Pyro for the incredible dinner tonight
   

   PYROResponded 2 days ago

   Thank you Raffy, we are so glad you enjoyed the prime rib and jazz event!! We look forward to hosting you again soon. Warm regards, Sarah
   

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3. S

   Stephen and Darlene

   Phoenix

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   Jazz band was awesome. Our server Amber was exceptional. Disappointed with the food. Prime rib was over cooked and what served for horse radish was not even close to acceptable.
   

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4. M

   Mark

   Edmonton

   17 reviews

   4.0

   17 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good company good music, basic food no better than I make. To much for the quality.
   

   PYROResponded 2 days ago

   Thank you Mark, for taking the time to leave us a review. If you are open to sharing more information, I would love any additional feedback or suggestions you may have. You can reach me directly at saelliott@loca.ca Regards, Sarah
   

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5. V

   Vivian

   Edmonton

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious prime rib dinner. White wine list (single servings) was restrictive and costly.
   

   PYROResponded 1 day ago

   Vivian, thank you for the review! We are so glad to hear you enjoyed our Jazz & prime rib event. If you have any other suggestions or feedback please feel free to reach out to me at saelliott@loca.ca Regards, Sarah
   

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6. A

   Alyssa

   Edmonton

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful and the waiter was fantastic! Only downside was a bit of a wait between ordering and receiving food when it wasn't that busy, and they were out of numerous items on the menu. Cafe Lava cocktail was amazing!!
   

   PYROResponded 4 days ago

   Thank you Alyssa, for leaving us a review! I am happy to hear that you enjoyed the service and the Cafe Lava! I apologize for the food taking longer than you expected and being out of certain items. If you have any additional information you would like to pass on, you can reach me at saelliott@loca.ca We look forward to seeing you again and are hopeful we will have the items back in stock for your next visit! Sarah
   

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7. B

   Brigitte

   Edmonton

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing ! I like the complimentary shots that’s a nice touch. Free samples of sangria and wine. That’s also a bonus. Great ambiance. Our brunch experience was awesome
   

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   PYROResponded 4 days ago

   Thank you Brigitte for taking the time to leave us a 5 star review! I am so happy to hear you enjoyed your brunch! We look forward to hosting you again soon. Best, Sarah
   

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8. C

   Carol

   Edmonton

   1 review

   5.0

   1 review

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening out with my bestie! Loved the Spritzers and the Chicken Skewers were yummy. Thank you Pyro
   

   PYROResponded on 21 November 2024

   Thank you, Carol for taking the time to leave us a 5 star review! I am glad to hear you enjoyed your night out with your friend! We look forward to your next visit! Regards, Sarah
   

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9. D

   Deborah

   Edmonton

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was incredible! Everyone loved their meal.. They were all wonderful with the kids..
   

   PYROResponded on 20 November 2024

   Thank you, Deborah for the 5 star review! We truly appreciate it. Warm regards, Sarah
   

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10. A

    Alyssa and Bill

    Edmonton

    1 review

    2.0

    1 review

    Dined on 17 November 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    This is my 5th time at Pyro. The first 2 times we had outstanding food and service so we instantly became addicted. Then we had poor service, then we had poor food, and last night the service was terrible. No re-fills, no second drink order, the food was a little overcooked but not bad, but then we finished eating and after waiting 25 min finally flagged someone else down to get our bill so we could leave. I think the staff here need more training and have no idea what service is. The amount of other staff who were just standing around, while the manager was sitting drinking. I also requested a business card at the start of the meal so we could book a large party (60 people+) and got no info. Disappointing :(
    

    PYROResponded on 20 November 2024

    My sincere apologies for the disappointing service the last few times you were in. I will absolutely be following up with our pyro team that was on shift that evening. Your feedback is valuable to us and I would love to speak to you directly regarding your experience so we can address this as soon as possible. You can reach me at saelliott@loca.ca. I hope to hear from you soon so we can turn this around. Regards, Sarah
    

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