Quince Rooftop

Review summary

1. OT

   OpenTable Diner

   Miami

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Great vibe and views. The food is average overall. Burger was good. It has a mixed menu from sushi, to burgers, to seabass.
   

   Quince RooftopResponded 3 days ago

   Hi, Thank you for your review! We’re happy to hear you enjoyed the vibe and views at Quince. We appreciate your feedback on the food and will take it into consideration as we continue to refine our menu. Could you please provide the name of the reservation holder and the exact time of your visit? We would appreciate the chance to understand more and make things right. We hope to welcome you back soon to try more of what we have to offer!
   

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2. M

   María Helena

   Mexico City

   14 reviews

   vip
   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El Rooftop ofrece una serie de vistas inolvidables, el ambiente familiar genera confianza, la música muy bien mezclada, a buen volumen y contemporánea logra un ambiente estimulante. La comida es realmente estupenda. La pasta con ragout de cordero nos gustó mucho. El ceviche verde lo sirven con una crema de aguacate y cilantro que vale la pena repetir. La vista de la iglesia gótica es la joya de la corona. Volveremos seguramente en algunos meses.
   

   Quince RooftopResponded 3 days ago

   Hola Helena, ¡Muchísimas gracias por tu increíble reseña! Nos alegra mucho saber que disfrutaste de las vistas, el ambiente y, por supuesto, la comida. Nos entusiasma que hayas disfrutado tanto de la pasta con ragú de cordero y el ceviche verde, ¡es un placer saber que nuestros platos te dejaron tan buena impresión! Estaremos encantados de recibirte nuevamente en unos meses para seguir ofreciéndote una experiencia memorable en Quince.
   

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3. G

   Gabriel

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, good food and great views. Will go again next time I’m in town.
   

   Quince RooftopResponded 3 days ago

   Hi, Thank you for your wonderful review! We're thrilled to hear you had a great experience and enjoyed the food and views. We look forward to welcoming you back the next time you’re in town for another memorable visit.
   

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4. D

   Danielle

   San Francisco

   5 reviews

   vip
   1.0

   5 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were hoping for a romantic date on the roof next to the cathedral walls but got thumping music, dancing bartenders with sparklers, tightrope walker show, parties doing tequila shots, inattentive service, and the food when it came to the table was stone cold. No one asked how it was until they came to clear the plates. When we commented on the temperature they brought us a dessert we didn't want. All we wanted at that point was to get out of there.
   

   Quince RooftopResponded 3 days ago

   Hi Danielle, We’re truly sorry to hear that your experience wasn’t what you were hoping for. We apologize for not meeting your expectations with the atmosphere, service, and food quality. We aim to make every visit special, and it seems we missed the mark this time. We would appreciate the chance to understand more and make things right. Additionally, would you be open to us reaching out to you for further discussion? Thank you for sharing your feedback. We hope to have the opportunity to serve you better in the future.
   

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5. L

   Lorena

   Central Coast

   5 reviews

   vip
   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Good took way too long . The drinks were not good at all . It was all view, no quality
   

   Quince RooftopResponded 3 days ago

   Hi Lorena, Thank you for sharing your feedback. We’re sorry to hear that the service and quality of drinks didn’t meet your expectations during your visit. We understand how important it is to provide a well-rounded experience beyond just the view. Could you confirm the name of the reservation holder and provide any additional details about your visit? This will help us address the issues you experienced and improve for the future. We appreciate your time and hope to have the chance to provide a better experience next time.
   

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6. J

   Jorge

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Mal servicio .....lento....desorganizado....un desastre!!!!
   

   Quince RooftopResponded 3 days ago

   Hola Jorge, Lamentamos mucho saber que tu experiencia en Quince no cumplió con tus expectativas. Nos tomamos muy en serio tus comentarios sobre el servicio lento y desorganizado, ya que esto no refleja los estándares que buscamos ofrecer. ¿Podrías compartirnos el nombre del titular de la reservación y confirmar la fecha y hora de tu visita? De igual forma nos gustaría contactarnos para conocer mas detalles. Esto nos ayudará a investigar lo sucedido y tomar medidas para mejorar. Agradecemos tu paciencia y esperamos tener la oportunidad de cambiar tu percepción en una futura visita. Gracias por tu retroalimentación.
   

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7. L

   Laura

   Guanajuato

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me encanto es mágico original espectacular gracias por el servicio ❤️❤️❤️
   

   Quince RooftopResponded 7 days ago

   ¡Muchas gracias por tu maravilloso comentario! Nos alegra saber que disfrutaste de una experiencia mágica y espectacular en Quince. Nuestro objetivo es siempre brindar un servicio excepcional, y es un placer saber que lo logramos. Esperamos verte nuevamente para seguir creando momentos inolvidables.
   

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8. C

   Claudia

   Guanajuato

   1 review

   3.0

   1 review

   Dined on 26 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Tiene la mejor vista a la catedral; lamentablemente, se obstruye por las sombrillas que ponen para tapar el sol. Considérenlo si es el motivo de su elección. En cuanto a la atención, el personal fue muy amable en todo momento.
   

   Quince RooftopResponded 6 days ago

   Hola, Gracias por compartir tus comentarios sobre tu experiencia en Quince. Nos alegra saber que disfrutaste de la vista hacia la catedral y que el personal te brindó una atención amable. Lamentamos que las sombrillas hayan afectado tu experiencia visual; tomaremos en cuenta tu observación para mejorar en el futuro.
   

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9. J

   Juan Carlos

   Guanajuato

   1 review

   4.0

   1 review

   Dined on 23 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Buena experiencia, falta un poco de validez en el trato, un poco más de atención al cliente...
   

   Quince RooftopResponded on 25 November 2024

   Gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una buena visita, aunque tomamos en cuenta su comentario sobre la atención al cliente. Trabajaremos para mejorar y asegurarnos de que cada detalle en el servicio sea impecable y refleje el estándar que buscamos ofrecer. Esperamos tener el placer de recibirle nuevamente para que su próxima visita sea aún más memorable.
   

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10. S

    Sarah

    Dallas

    37 reviews

    vip
    5.0

    37 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The view of the Cathedral was outstanding. We had a delicious meal which enjoying the balancing act and sparklers. Service was good. We'd definitely go back and recommend to our friends.
    

    Quince RooftopResponded on 26 November 2024

    Thank you, for your fantastic review! We're thrilled you enjoyed the breathtaking view of the Cathedral, your delicious meal, and the unique entertainment. It's wonderful to know that the service met your expectations and that you'd recommend us to your friends. We can't wait to welcome you back for another memorable experience!
    

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