RA Sushi Bar Restaurant – Times Square, NY

Review summary

1. N

   Nelson

   New York City

   36 reviews

   vip
   4.0

   36 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good but the service was not good. It seemed that they were understaffed. Everything took too long to order.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded today

   Hi Nelson! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at RA Sushi Bar Restaurant – Times Square. However, we're sorry to hear about your experience with our service. We always strive to provide prompt and efficient service to all our guests, and we regret that we didn't meet your expectations in this aspect. Your comments are invaluable to us and we will certainly take them into consideration as we continuously work to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, RA Sushi Bar Restaurant – Times Square, NY Management Team
   

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2. M

   MARILENA

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   This restaurant has completely gone downhill it used to be on the upper west side when it was called Haru and the food was exceptional. I used to go at least once a week. I’ve tried it twice now at this new location and it’s absolutely awful. The food quality is terrible terrible terrible
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 3 days ago

   Thanks for the feedback, Marilena! We're really sorry to hear that your recent experiences at RA Sushi Bar Restaurant – Times Square didn't live up to the quality you've known us for. We take your comments seriously and we're committed to improving. We're glad to hear that our service met your expectations, but we're sorry to hear that the food didn't. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and show you the improvements we've made.
   

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3. N

   Nate

   Philadelphia

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great that is was right across from the Harry Potter show & near the Westin where we stayed
   

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4. c

   christopher

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   The staff was very nice and helpful . The food was really good. We enjoyed everything the crispy rice was awesome..
   

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5. S

   Susan neuman

   Detroit

   27 reviews

   4.0

   27 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was very fresh and very good. I'd recommend it.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 12 November 2024

   Thanks for the feedback, Susan! We're thrilled to hear that you enjoyed our fresh sushi and found the food to your liking. Your recommendation means a lot to us. We noticed that you rated the value slightly lower, and we appreciate your honesty. We're always striving to provide the best experience for our guests, and your feedback helps us do just that. Looking forward to serving you again soon.
   

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6. m

   melissa

   New York City

   52 reviews

   vip
   4.0

   52 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good value go for the happy hour from 3-6 well worth it pre or post theatre
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 11 November 2024

   Thanks for visiting us, Melissa! We're thrilled to hear you enjoyed the happy hour from 3-6 at RA Sushi Bar Restaurant – Times Square. We strive to offer a unique dining experience that caters to all budgets and preferences, so we're glad you found it worthwhile. We noticed that our service didn't quite meet your expectations, and we sincerely apologize for that. We always aim to provide top-notch service to our guests, and we'll certainly work on improving this. We look forward to welcoming you back soon!
   

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7. D

   Daniel

   Atlanta Metro

   23 reviews

   vip
   1.0

   23 reviews

   Dined on 2 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Mediocre sushi at best. Rice is hard and stale, flavorless sushi. Not horrible but mediocre and a slight step above super market sushi. Just don’t go.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 5 November 2024

   Thanks for visiting us, Daniel! We're sorry to hear that you were not satisfied with your experience at RA Sushi Bar Restaurant – Times Square. We pride ourselves on the quality and presentation of our sushi, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to provide a better dining experience. Best regards, The Management Team
   

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8. G

   GoodEats

   San Francisco

   1 review

   vip
   2.0

   1 review

   Dined on 2 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I used to frequent the calm, elegant, bustling sushi & Japanese eatery that was here before. Now, the place is jarring, so much red and poor art, and blasting music with a country bent… it is no longer a lovely Japanese experience where I could meet clients or friends. Neither the server nor the host cleaned up or offered to clean up spilled sauce on the table that happened when they sat me, though there were only 3 tables of people in the entire place, at the height of lunch hour. The restaurant & sushi bar that was once so busy was empty, and not as clean overall. I would not eat sushi there. A disappointing experience.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 4 November 2024

   Dear Guest! We're really sorry to hear about your experience at RA Sushi Bar Restaurant – Times Square. We always aim to deliver a pleasant and enjoyable experience to our guests, and we regret that we missed the mark. Your feedback about the music, the cleanliness, and the spilled sauce is duly noted. We're taking your comments into account as we strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to make it right. Best, The Management Team
   

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9. E

   ELBA

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant is my son’s favorite spot. We took him there for his birthday and we loved it. My husband never had sushi before and he was surprised with the texture and the taste of the food. He was happy with the selection of the restaurant.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 4 November 2024

   Dear Elba! Thanks for the feedback! We're thrilled to hear that RA Sushi Bar Restaurant – Times Square has become your son's favorite spot. It's great to know that you and your husband enjoyed our selection of sushi and found the texture and taste of the food to your liking. We strive to make every dining experience memorable for our guests. We look forward to welcoming you and your husband again soon!
   

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10. D

    Daphne

    New York City

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 29 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always delicious and convenient for pre-theater meal
    

    RA Sushi Bar Restaurant – Times Square, NYResponded on 31 October 2024

    Thanks for visiting us, Daphne! We're thrilled to hear that you enjoyed your pre-theater meal at RA Sushi Bar Restaurant – Times Square. Your kind words mean a lot to us. We strive to provide delicious food and great service, so your feedback is much appreciated. We look forward to welcoming you back soon! Best regards, The Management Team
    

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