Rail House Victoria

Review summary

1. A

   Anita

   London

   2 reviews

   vip
   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff were fabulous and helped to make a wonderful birthday celebration even better.
   

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2. M

   Miranda

   London

   4 reviews

   vip
   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long overdue 5 star review. We are there all the time, we live locally. Our favourite place to eat in London. The staff are lovely and can’t do enough for us and the food and ambience are always consistently amazing. Keep on doing what you’re doing 😄
   

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3. B

   Bill

   London

   30 reviews

   vip
   5.0

   30 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always such a wonderful experience for thanksgiving dinner. London and RHC has become a family tradition. We look forward to next time!
   

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4. s

   sandra

   London

   7 reviews

   5.0

   7 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent pls e. Fast service. Convenient place as well. Well done
   

   Rail House VictoriaResponded 7 days ago

   Thank you for the wonderful review. We hope to see you here more often. Best, Izabela
   

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5. V

   Valentina

   London

   4 reviews

   5.0

   4 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and really lovely friendly staff. Good value for money !
   

   Rail House VictoriaResponded 7 days ago

   Thank you for the glowing review. We hope to see another soon. Best, Sarah
   

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6. J

   Jessica

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was wonderful! The food was delicious and the host was fabulous. He actually reviewed the special occasion information and shook the birthday boys hand and wished him a happy birthday. Then the host provided us with a little slice of cake and the most gorgeous rendition of happy birthday. A true talent! Made the start of the birthday weekend magical!
   

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   Rail House VictoriaResponded 7 days ago

   Hi Jessica, Thank you for your wonderful review! We're delighted to hear that you had such a magical experience and that our host helped make the birthday celebration extra special. We’ll be sure to pass along your kind words to him—he’ll be thrilled to know his performance was a hit! We hope the rest of the birthday weekend was just as fantastic and look forward to celebrating more special moments with you in the future. Warm regards, Sarah
   

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7. M

   Melanie

   London

   5 reviews

   4.0

   5 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great location, super ambiance and food generally good… just avoid the minute steak which was chewy.
   

   Rail House VictoriaResponded 7 days ago

   Hi Melanie, Thank you for your feedback! We're thrilled you enjoyed the location, ambience, and most of the food. We're sorry to hear the minute steak didn’t meet your expectations—your input helps us improve, and we’ll be sure to pass this along to our kitchen team. We hope to welcome you back soon for a better experience all around! Best regards, Sarah
   

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8. P

   Patrick

   London

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice trendy restaurant near Victoria Station and theatre with good food and friendly service.
   

   Rail House VictoriaResponded 7 days ago

   Thank you for the stars! Best, Sarah
   

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9. J

   John

   London

   1 review

   3.0

   1 review

   Dined on 21 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was really nice as was the wine and atmosphere. But the service was non existent. After seating nobody came to our table for over 45mins. In the end we had to look around the restaurant and eventually the seating host outside the restaurant came up to take our order an hour after seating us. The food took another 40mins to arrive and was delicious. Nobody came to our table again for the rest of the evening we had to search around the restaurant again to find someone to pay our bill. Food and drink were great, the atmosphere and setting was great but the service was terrible.
   

   Rail House VictoriaResponded 7 days ago

   Hi John, Thank you for sharing your experience with us. We’re so glad to hear you enjoyed the food, wine, and atmosphere, but we’re truly sorry to learn that our service fell far short of your expectations. This is definitely not the level of attention we aim to provide, and we appreciate you bringing it to our attention. We’ll be addressing this with our team to ensure it doesn’t happen again. We’d love the chance to make it up to you—please feel free to reach out directly if you’d consider giving us another try. Warm regards, Sarah
   

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10. O

    Oliver

    Surrey

    6 reviews

    3.0

    6 reviews

    Dined on 19 November 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    Good food and bar staff were friendly but completely understaffed
    

    Rail House VictoriaResponded 7 days ago

    Thank you for the stars and the feedback. Best, Sarah
    

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