Rail House Victoria

Review summary

1. A

   Amba

   London

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The venue is lovely really pretty at Christmas but omg the food is poor. For £50 pp set menu the amount of food is really lacking. I ordered the duck starter which was just 4 slices of cold duck, needed a salad or something. The main I had was chicken schnitzel which was bland but the carrots and beans that came as a side was nice, dessert was 3 cheap donut balls and sauce- for £30pp okay, but £50? That’s wild. £58 if you include the service charge Also my colleague ordered a bubblegum cocktail which was meant to have gin and amaretto, and it came in a Prosecco glass- thick and creamy white liquid that had a dried strawberry floating in the middle. It was bad and weird.
   

   Rail House VictoriaResponded 1 day ago

   Hi Amba, Thank you for sharing your detailed feedback. While we’re glad to hear you appreciated the festive ambience, we’re truly sorry that the food and drink did not meet your expectations. Your concerns about portion sizes and value for money on the set menu are noted, and we’ll review this with our kitchen team to ensure it’s aligned with guests' expectations. We also apologise for the cocktail experience—it sounds far from what we intended, and we’ll address this with our bar staff to improve consistency and presentation. We value your input and would like the opportunity to provide a better experience in the future. Please don’t hesitate to reach out to us directly so we can make things right. Best, Sarah
   

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2. M

   Mark

   London

   44 reviews

   4.0

   44 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Busy night so can’t fault the staff or the noise… would love to come back here on a quieter night eg when no Xmas parties!
   

   Rail House VictoriaResponded 1 day ago

   Hi Mark, Thank you for your understanding! We're glad to hear you enjoyed your visit despite the busyness of the evening. We’d love to welcome you back on a quieter night so you can fully soak in the atmosphere without the holiday rush. Let us know when you'd like to visit again, and we’ll make sure it’s just as enjoyable. See you soon! Best, Sarah
   

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3. M

   Margaret

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and attentive service. Great tasting food. Portions are quite small though. Good value for the quality
   

   Rail House VictoriaResponded 1 day ago

   Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
   

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4. K

   Kate

   London

   15 reviews

   5.0

   15 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Broad drinks menu and varied food menu, from small bites to full on roast dinner, something for everyone. Attentive, helpful staff. Great ambiance and a range of seating options that allow you to keep it casual or have a family get together. I had the roast turkey christmas style accompanied by chilli apple sauce, cauliflower cheese sauce and a giant yorkshire pudding, delicious.
   

   Rail House VictoriaResponded 1 day ago

   Hi Kate, Thank you for your lovely review! We're thrilled to hear you enjoyed our broad drinks menu and the variety in our food options—we aim to offer something for everyone. It’s great to know our staff made your visit even better with attentive and helpful service. We’re also glad you appreciated the ambience and seating options, perfect for any occasion. Your roast turkey Christmas-style dish sounds like a fantastic choice, and we’re delighted you found it delicious. We look forward to welcoming you back soon for another great experience! Best, Sarah
   

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5. K

   Kelly

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was concerned about the booking after reading some reviews but really didn’t need to worry. Visited on a Saturday evening - great ambience, excellent attentive service and delicious food! Can’t fault the place at all.
   

   Rail House VictoriaResponded 1 day ago

   Hi Kelly, Thank you for giving us a chance despite your initial concerns—we’re so glad we could exceed your expectations! It’s wonderful to hear you enjoyed the ambience, attentive service, and delicious food during your Saturday evening visit. Your kind words mean a lot to us, and we’re thrilled you had such a positive experience. We look forward to welcoming you back soon! Best, Sarah
   

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6. D

   Danielle

   London

   4 reviews

   3.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Really slow service, items forgotten. Couldn’t speak to a waitress and no one around. Cold food when it arrived.
   

   Rail House VictoriaResponded 1 day ago

   Dear Danielle, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced during your visit. Providing prompt service and quality food is a priority for us, and it's disappointing to hear we fell short in your case. We’re particularly sorry about the delays, the forgotten items, and the lack of staff availability. These are not the standards we aim to uphold. We will be addressing this with our team immediately to ensure better communication and attentiveness moving forward. Your feedback is invaluable in helping us improve. We hope you’ll give us another chance to provide the experience you deserve. Warm regards, Sarah
   

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7. T

   Tim

   London

   4 reviews

   4.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good all round. Drinks were a bit expensive and half filled at points (cocktails). Food alright just quite small for the price.
   

   Rail House VictoriaResponded on 6 December 2024

   Thank you for your feedback. We’re glad to hear you had a good overall experience. We apologize that the cocktails didn’t meet your expectations in terms of both price and presentation. We’ll be reviewing this with our team to ensure that every drink is served to the highest standard. We also appreciate your comments about the portion sizes and will consider them as we continue to improve our offerings. We hope to have the opportunity to welcome you back soon for a better experience. Warm regards, Sarah
   

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8. w

   wendy

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely venue ,but does get very busy and noisy during the December month . Food as always very good ,great variety to suit everyone . Service very good ,and staff attentive and friendly .
   

   Rail House VictoriaResponded on 6 December 2024

   Hi Wendy, Thank you for your kind review! We’re so glad to hear that you enjoyed the food, service, and atmosphere. We agree that December can get a bit busy, but we’re happy to hear that our staff was attentive and friendly despite the bustle. We appreciate your feedback and hope to welcome you back soon for another great experience—maybe a quieter time! 😊 Warm regards, Sarah
   

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9. A

   Anita

   London

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff were fabulous and helped to make a wonderful birthday celebration even better.
   

   Rail House VictoriaResponded on 6 December 2024

   Hi Anita, Thank you so much for your lovely review! We’re so happy to hear that our staff helped make your birthday celebration even more special. It’s always a pleasure to be part of such memorable moments, and we’re thrilled that you had a wonderful time. We hope to welcome you back soon for more celebrations! 😊 Warm regards, Sarah
   

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10. M

    Miranda

    London

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Long overdue 5 star review. We are there all the time, we live locally. Our favourite place to eat in London. The staff are lovely and can’t do enough for us and the food and ambience are always consistently amazing. Keep on doing what you’re doing 😄
    

    Rail House VictoriaResponded on 6 December 2024

    Hi Miranda, Thank you so much for your incredible 5-star review! We’re so grateful for your continued support and thrilled to hear that we’ve become your favourite place to eat in London. It means the world to us that you enjoy the food, ambience, and service. Our team truly appreciates your kind words, and we’ll keep working hard to ensure every visit is just as amazing as the last! We can’t wait to welcome you back again soon. 😊 Warm regards, Sarah
    

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