Restaurant Kato

Review summary

1. M

   Mario

   Ottawa

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Nous avons attendu 20 minutes avant d’être servis, malgré le fait que la serveuse n’avait que deux tables. Elle nous a regardés mais n’a même pas dit bonjour jusqu’à ce que je demande à un commis de lui signaler que nous attendions. J’étais avec ma fille et j’ai essayé de garder mon calme pour passer un bon moment. Nous avons commandé trois plats, mais la serveuse nous a demandé au moins trois fois ce que nous avions commandé parce qu’elle ne prenait pas de notes. Au final, nous n’avons reçu que deux des trois plats que nous avions commandés à partager. La nourriture était médiocre. J’y suis déjà allé, mais après cette expérience, je n’y retournerai jamais. Elle a proposé de s’occuper du plat qui n’était pas arrivé à la table et de l’emballer pour ma fille, car c’était celui qu’elle attendait. Cependant, j’ai tout de même laissé un pourboire de 25 % pour un "service" que je n’avais ni demandé ni voulu.
   

   Is this helpful?

   Report
2. P

   Paola

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is truly the best! The food is absolutely delicious and the service is exceptional. It’s my second time here and I’d come back without a doubt!
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   Restaurant KatoResponded 7 days ago

   Hi Paola, thank you for your kind words! We're delighted you enjoyed the food and exceptional service. It’s always a pleasure to welcome you back, and we look forward to your next visit!
   

   Is this helpful?

   Report
3. M

   Maila

   Ottawa

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was phenomenal and the food was outstanding. We were hesitant to ask but did end up politely asking to move to a quieter/cozier area and the server made it a smooth process. The explanation of the origin and background concept behind the restaurant was interesting. The bao buns, sushi, waygu sliders were perfectly cooked. We also loved the angry chicken! The view of the spa and twinkly lights was lovely.😊 Everything was reasonably priced too:)
   

   Restaurant KatoResponded 7 days ago

   Hi Maila, thank you for your wonderful feedback! We’re thrilled you enjoyed the food, ambiance, and service. It’s great to hear the team made your experience even more comfortable. We look forward to welcoming you back!
   

   Is this helpful?

   Report
4. L

   Linda

   Montreal

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in every way made my Birthday very special.
   

   Restaurant KatoResponded on 11 November 2024

   Hi Linda, thank you for your kind words! We’re thrilled to have made your birthday celebration memorable and special. It was a pleasure hosting you!
   

   Is this helpful?

   Report
5. M

   Marianne

   Toronto

   9 reviews

   5.0

   9 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent everything every time!! We booked a double date with friends that have never been to Kato, they were blown away with the quality of food, ambiance and service! Eloise is FANTASTIC! Thank you for making our experience even better.
   

   Restaurant KatoResponded on 13 November 2024

   Thank you for your wonderful feedback, Marianne! We're thrilled to hear that you and your friends had such a great experience and that Eloise helped make it special. We look forward to welcoming you back for more memorable moments!
   

   Is this helpful?

   Report
6. T

   Tyrell

   Cancun

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience. I will definitely be back. Everything was great start to finish.
   

   Restaurant KatoResponded on 14 November 2024

   Thank you for your kind review, Tyrell! We're thrilled that you had a great experience from start to finish and look forward to welcoming you back!
   

   Is this helpful?

   Report
7. T

   Tanya

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always delicious and good service. Found my new favourite dish jabche !!
   

   • 
   • 
   • 
   • 

   Restaurant KatoResponded on 30 October 2024

   Thank you for your positive review, Tanya! We're glad you enjoyed the service and found a new favorite dish. We look forward to serving you again.
   

   Is this helpful?

   Report
8. M

   Micheline

   Montreal

   2 reviews

   4.0

   2 reviews

   Dined on 28 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Agréable soirée, service et bouffe très corrects et musique moins dérangeante qu’auparavant. On y retournera.
   

   Restaurant KatoResponded on 30 October 2024

   Bonjour Micheline, merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez passé une agréable soirée et que vous ayez apprécié notre service, la nourriture, et l'ambiance musicale améliorée. Nous avons hâte de vous accueillir à nouveau.
   

   Is this helpful?

   Report
9. L

   Louis

   Montreal

   2 reviews

   4.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Bonne nourriture, service excellent! Lampe de table à améliorer clients en peignoir un samedi soir pas sûr par exemple…
   

   Restaurant KatoResponded on 28 October 2024

   Bonjour Louis, merci beaucoup pour votre retour. Nous sommes heureux que vous ayez apprécié la nourriture et le service. Nous prenons note de vos remarques pour améliorer l'expérience.
   

   Is this helpful?

   Report
10. R

    Rita

    Orlando

    79 reviews

    5.0

    79 reviews

    Dined on 13 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Always enjoy this restaurant after a day at the spa. Great location and food.
    

    Restaurant KatoResponded on 16 October 2024

    Hi Rita, thank you for your positive review! We're delighted to hear that you enjoy visiting our restaurant after a day at the spa. We appreciate your compliments on our location and food, and look forward to your next visit!
    

    Is this helpful?

    Report