Rider

Review summary

1. W

   William

   San Diego

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Felt understaffed , food took almost an hour to come out and didn’t even get potatoes that were supposed to come on our plate . Waiter and bartender were doing a great job with volume of customers they had but reservation was at 8:15 and we didn’t even get our food till close to 10:00 pm . Took wayyy too long .
   

   RiderResponded today

   I am so sorry for your experience on New Year's Eve. We are looking at ways to continue to improve our service on busy nights like these, and are grateful for feedback like yours that will help us.
   

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2. J

   Jennifer

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my daughter's 21st and the service, atmosphere and food/drinks were superb. This is my favorite go to when visiting Seattle.
   

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3. A

   Aline

   VIP

   Seattle

   17 reviews

   3.0

   17 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The hostess was not at all welcoming and unfortunately that set a chilly tone for the evening. Three different people had to ask if we’d been helped before she came and then seated us brusquely. We will not be hurrying back there.
   

   RiderResponded 2 days ago

   I am so glad your server and bartender were able to take care of you. My sincere apologies for your experience with the host.
   

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4. S

   Steve

   Seattle

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had high hopes because the menu looked good. We went for an early dinner before a show at the 5th Avenue. They were about 25% full when we got there so we were hopeful that we would have plenty of time to enjoy our meal. We were seated and we sat...and sat...and watched a table next to us get seated and place their order. We finally flagged down the host as she was seating another table and asked if we could get our server. She appologized and took our drink orders. Another 10 minutes go by and our server finally shows up to take our order. Meanwhile the table that was seated after us receives their food (and it looks pretty good). Our drinks show up and one of them is wrong. We again flag down the host because our server is AWOL and they remake the drink. When our food finally arrives close to an hour after we arrived, it looks pretty good -- however on taking our first bites, it's clear it's been sitting under a warmer for a long time. My steak was cooked correctly in the center but had a think layer of charcoal from the brick oven that almost had to be scraped off like burnt toast. As the food was delivered, I asked for the check since we were running out of time to make the show. One of the servers (not ours) brought the check quickly and I set my card out. We are now rushing thru our food and the server is nowhere to be seen. We finally see her and I chase her down to ask her to run my card (her one saving grace is that she proactively told me there is a 20% built in gratuity). We all left significant amounts of food on the table as we were leaving -- no offer for doggie bags, no asking "was everything OK?". Nothing. This was some of the worst service I've had and the food did not make up for it. I don't mind giving a 20% tip for average or better service and food. The food and service at Rider were nowhere near average -- very disapointing.
   

   RiderResponded 2 days ago

   I am so sorry for your experience. We will use this to better train our staff and managers to handle this better.
   

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5. D

   Denise

   VIP

   Seattle

   14 reviews

   4.0

   14 reviews

   Dined on 26 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great place for Christmas. The service was really great despite folks having to work on the holiday. The feast was superb. This was the first time my husband and I tried the restaurant. We'll go back to try their regular menu sometime.
   

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6. J

   Jon

   VIP

   Seattle

   29 reviews

   5.0

   29 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was fabulous. Perfect place for dinner before our show.
   

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7. M

   Michael

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   I obtained a 2 hour window reservation for a show. The service was was excellent, but they couldn’t deliver on the time. Never received our meal before the show. I won’t be back.
   

   RiderResponded on 23 December 2024

   I am so sorry we were unable to deliver for you. I will share this with our culinary team. Thank you for your feedback. I hope you will give us another chance.
   

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8. DR

   DaveR

   Seattle

   1 review

   4.0

   1 review

   Dined on 21 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The concern that we had was that with the salmon and the halibut there was too much salt.
   

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9. S

   S

   VIP

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service extremely slow… coffee came.. cream came 15 mins later…. My glass of Champagne had ICE in it (who does that)…. And my food came completely COLD… never going back… so disappointed
   

   RiderResponded on 23 December 2024

   I am so sorry for your experience here. We are working on ways to improve our service. I hope you will give us another chance. Thank you for your feedback. This will help us better train our team.
   

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10. H

    Heather

    VIP

    Seattle

    1 review

    3.0

    1 review

    Dined on 15 December 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 1

    Staff were extremely nice but overwhelmed. Oddly they were only seating in the bar, and so it was cramped due to the entrance. Food was good but the experience was not worth the price.
    

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