Riding House Fitzrovia

Review summary

1. M

   Michael

   San Francisco

   5 reviews

   vip
   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Used to always love this restaurant - a local favorite, but we went last night and were disappointed with the food and the prices have gone up signifcantly. The artichoke dip wasn't warm enough to enjoy, and the portion of the Chicken Schnitzal was super small for the £23.5 cost. Other mains were very expensive as well. Service was good, not their fault.
   

   Is this helpful?

   Report
2. J

   Joanna

   San Francisco

   12 reviews

   2.0

   12 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Sadly not an enjoyable Sunday lunch, the roast beef & pork both had run out by 1pm even though most of the other people in the restaurant appeared to be eating brunch as opposed to roasts! Disappointing visit and the alternative food options not very tasty! Very expensive experience for food that we didn’t really want!
   

   Is this helpful?

   Report
3. C

   Carrie

   London

   3 reviews

   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   This was a surprisingly poor experience - I’ve usually been very happy with Riding House. First, we arrived for our 5pm booking (we had theatre tickets for 7:30pm) and were informed that the kitchen opened at 6pm - in which case a 5pm booking makes very little sense to offer. Then one of our party asked for a simple switch of alcohol in one of the cocktails on the menu. We were informed that this was impossible without charging us for the swapped-in alcohol on top of the price of the drink. She explained that she just wanted vodka INSTEAD of the mezcal that the drink is usually made with, but our server insisted we would be charged for both and there was no way to adjust the drink without doing this. It was a strange and very customer-unfriendly way to address the issue, particularly when it is obviously possible to use a different alcohol and not double charge. And the restaurant was essentially empty at this time, so it’s not as if the bar or wait staff were particularly overwhelmed or something. The food itself was very nice and fortunately we did end up being able to order earlier than 6pm - but the overall experience was definitely sub-par. I felt badly because I had guests in from out of town; I’d chosen the place and assured them it would be lovely all around.
   

   Riding House FitzroviaResponded 6 days ago

   Dear Carrie, Thank you for sharing your feedback. We’re truly sorry to hear your recent experience didn’t meet the standards you’ve come to expect from Riding House Fitzrovia. We recently adjusted our opening hours, and unfortunately, our reservation system wasn’t updated properly. We apologise for the resulting inconvenience. We also regret the way your cocktail adjustment request was handled. Your request was completely reasonable, and we’ll be addressing this to ensure more flexibility and customer-focused service. We’re glad you enjoyed the food, but it’s clear the overall experience fell short. Please know we appreciate your feedback as it helps us improve. If you’re open to visiting again, we’d love the chance to provide the seamless experience you deserve. Warm regards, Sarah
   

   Is this helpful?

   Report
4. H

   Hans

   London

   6 reviews

   5.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great service and I am now a fan of the Riding House Draught beer
   

   Riding House FitzroviaResponded on 15 November 2024

   Thank you, Hans. See you again soon. Best, Sarah
   

   Is this helpful?

   Report
5. A

   Ali

   London

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved it perfect setting for a relaxed weekend catch up with my friend x
   

   Riding House FitzroviaResponded on 15 November 2024

   Thank you so much, Ali! We hope to see you again. Best, Sarah
   

   Is this helpful?

   Report
6. F

   Francesca

   London

   11 reviews

   vip
   4.0

   11 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Love this cafe - it was busy & buzzing. The food is good. The service is very slow - it isn’t the fault of the staff (who were all lovely) but I think they need more of them when it’s so busy. We enjoyed our lunch but gave up on waiting for a cup of tea at the end!
   

   Riding House FitzroviaResponded on 15 November 2024

   Hi Francesca, Thank you for sharing your experience with us! We're so glad to hear you enjoyed the buzzing atmosphere, delicious food, and our lovely team. We truly appreciate your understanding regarding the service speed and will take your feedback on board about staffing during busy times. We're sorry to hear about the delay with your tea and will work to ensure this doesn't happen in the future. We hope to welcome you back soon for an even better experience. Best, Sarah
   

   Is this helpful?

   Report
7. A

   Andrew

   London

   1 review

   5.0

   1 review

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect lunch. Service was outstanding - incredibly attentive even during a busy lunch service. We were early and sat at the end of the bar away from bar staff. One of the chefs (Lucy) prepping salads noticed and alerted them to get us served. Small thing but shows a team working well. Food lovely. Bill less than expected. What’s not to love
   

   Riding House FitzroviaResponded on 15 November 2024

   Hi Andrew, Thank you for this wonderful review! We're delighted to hear you had a perfect lunch and that our team’s attentiveness stood out to you—Lucy will be so pleased to get a special mention! It’s great to know you enjoyed the food and found everything to be such good value. We’re thrilled you left with such a positive impression and can’t wait to welcome you back soon. Best, Sarah
   

   Is this helpful?

   Report
8. L

   Lina

   London

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good to return to Riding House cafe. This time for a delicious lunch. Food portion come in different sizes depending on how hungry you are. Always a great ambience, whether meeting with friends or having a business lunch meeting.
   

   Riding House FitzroviaResponded on 15 November 2024

   Hi Lina, Thank you so much for your kind words. We're thrilled to hear you enjoyed your lunch and appreciated the flexibility of our portion sizes. Creating a welcoming ambience for all occasions, whether catching up with friends or hosting a business meeting, is something we truly value. We look forward to having you back again soon. Sarah
   

   Is this helpful?

   Report
9. L

   Linda

   London

   2 reviews

   5.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food - original flavours at a fair price in a great ambience! Music was a little loud but we were right under the speaker!
   

   Riding House FitzroviaResponded on 4 November 2024

   Thank you for the wonderful review. I hope we will see you here again soon. Best, Sarah
   

   Is this helpful?

   Report
10. j

    jasmine

    London

    3 reviews

    1.0

    3 reviews

    Dined on 3 November 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    I met a good friend here for brunch. I have been many times and sat on the nice part of the restaurant but this time they put us in The quiet empty part. I've never tried the pancakes here so I thought I'd try them for the first time. They were absolutely awful. Possibly the worst I've ever had. Rock hard dry and crumbling like powder. The fruit that they put on top was meager and sad looking. I paid 16 pounds for the pancakes and 50 pounds overall for two people brunch with basic coffees. A terrible experience which I won't repeat again. I used to be a regular client
    

    Riding House FitzroviaResponded on 4 November 2024

    Hi Jasmine, Thank you for taking the time to share this with us. I’m really sorry to hear that your recent visit was so disappointing, especially since you've enjoyed your time here in the past. It sounds like we missed the mark with both the seating arrangement and the quality of the pancakes, which I can imagine was frustrating—especially for a brunch favourite! I’ll make sure your comments about the food presentation and quality reach our kitchen team so we can look into what went wrong. We want every experience to be a great one, especially for our regulars, and I’m sorry we didn’t deliver that this time. Thank you for your honest feedback. I hope we can welcome you back soon to make it right - I'm aware you spoke to Jagoda, our manager. Best, Sarah
    

    Is this helpful?

    Report