Rio Brazil Steakhouse

Review summary

1. J

   Jeffrey

   Richmond

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   There was an employee sitting behind us on a phone call the entire time during our dinner. My wife and I struggled to hear each other over his loud conversation. I finally had to confront him and ask him to tone it down. He wasn’t happy with that. Later on he approached us and reluctantly apologized. I cannot understand how an establishment would let an employee ruin a customer’s meal. This was an owner/ management problem. They should have addressed the issue before I had to. Food was great. Service was excellent. Ambience couldn’t have been worse. Bad experience for $180.
   

   Rio Brazil SteakhouseResponded 1 day ago

   Thank you for sharing your feedback with us. We truly apologize for the disruption you and your wife experienced during your meal. We understand how important it is to enjoy a peaceful dining atmosphere, and we're very sorry that your experience was impacted. We want to clarify that the person you encountered on the phone was not an employees, but a customer. We have strict policies in place that wouldn't allow an employee to engage in phone conversations during their shift, especially in areas where it could disturb other guests. We appreciate your patience in handling the situation and want to assure you that we are taking your comments seriously. Please reach out to us directly, so we can further address the experience you had at our establishment. Thank you again for your feedback.
   

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2. J

   JP

   VIP

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for yet another amazing dining experience at Rio. I brought my family this evening for our Christmas celebration. We may have started a new tradition. We enjoyed every moment, and I offer special kudos to the hostess/server, Amanda--who always shines so brightly, you have to wear sunglasses to be in the same room with her! Thank you, Amanda, for your warmth and sweet, welcoming smile. And thank you so so much for providing this lovely venue, Val. And I'm also grateful to you, Emilio, for the fabulous wine. Wishing you all continued success and the absolute best in the New Year...
   

   Rio Brazil SteakhouseResponded 3 days ago

   Thank you so much for your wonderful review! We’re truly honored to have been part of your family’s Christmas celebration and thrilled to hear it was such a special experience for you. It means the world to us that Rio might become a new tradition for your celebrations! Our team works hard to ensure every moment is memorable, and it’s incredibly rewarding to know we’ve made such a positive impact. Wishing you and your family a joyful New Year filled with happiness and cherished moments. We look forward to welcoming you back again soon for more celebrations and amazing dining experiences! Warm regards, Management
   

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3. G

   Gavin

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Son like to come every year for his birthday and this was the 5th year wanted to come here. Service was impeccable. Much better than the last time I was in a several weeks ago. Good overall good. Few things I just Wasn’t the target audience for but that’s ok. Plenty of other options
   

   Rio Brazil SteakhouseResponded 4 days ago

   Thank you for choosing Rio Brazil Steakhouse for your special occasions and for taking the time to leave us a review. We're thrilled to hear that our service met your expectations and that you enjoyed your son's birthday celebration here. We look forward to welcoming you back on your next visit for more celebrations! Warm regards, Management
   

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4. K

   Kasey

   VIP

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This Rio de Brazil location is always a fu experience, and I aways feel like I got a good value for the price!
   

   Rio Brazil SteakhouseResponded 4 days ago

   Thank you for your kind words! We're so glad to hear that you always have a fun experience. Your satisfaction means everything to us, and we can’t wait to welcome you back for more good times and delicious meals! Warm regards, Management
   

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5. N

   Niki

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent the service was great, I was seated kinda right outside the kitchen so the smell from the kitchen was great the steak, ribs, chicken everything was amazing juicy the staff was so polite the salad bar was clean. I would recommend to everyone for any occasion it a must visit
   

   Rio Brazil SteakhouseResponded 4 days ago

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food, service, and overall experience at our restaurant. Your kind words about our staff mean a lot to us, and we’re delighted you’d recommend us for any occasion. We look forward to welcoming you back soon for another amazing visit! Warm regards, Management
   

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6. A

   Arlyne

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, good experience to celebrate a birthday!
   

   Rio Brazil SteakhouseResponded on 16 December 2024

   We're thrilled to hear that you enjoyed the food and had a great experience celebrating your birthday at Rio Brazil Steakhouse. It's always our pleasure to provide a memorable dining experience for our guests. Looking forward to welcoming you back soon! Warm regards, Management
   

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7. J

   Jim

   Nashville

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a wonderful place. We always have impeccable service. This is the best kept secret in Hanover county.
   

   Rio Brazil SteakhouseResponded on 8 December 2024

   Thank you so much for your kind words and perfect ratings! We take great pride in our service and it's wonderful to know that it's lived up to your expectations. We look forward to serving you again soon! Warm regards, Management
   

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8. S

   Sir

   Richmond

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   5Star Service. Plates can be taken from the table more often if they aren’t in use.
   

   Rio Brazil SteakhouseResponded on 2 December 2024

   Thank you so much for taking the time to leave us a review and share with us how your experience went. We hope to see you again soon for another great time. Warm regards, Management
   

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9. D

   Dwight

   Richmond

   1 review

   2.0

   1 review

   Dined on 28 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was great. When I walked in and waited to be seated on Thanksgiving I noticed that I did see anyone walking around with the meat skewers. After being seated I waited about 15 minutes for a waitress. I had to request pork since in the over an hour that I was here it only came by one time. At my request for pork I was told that it had to be cooked. Although I appreciate that they prepared it for me it just wasn’t what I expected. It was not crowded but almost full. The food was enjoyable but I feel like I paid to eat from the salad bar
   

   Rio Brazil SteakhouseResponded on 5 December 2024

   Thank you for dining with us on Thanksgiving and for sharing your experience! We’re so glad to hear you enjoyed the food, and we truly appreciate your patience during the holiday. It’s wonderful to know that our team prepared the pork fresh for you upon request, even though it wasn’t what you initially expected. We always strive to ensure every guest leaves satisfied, and your feedback helps us improve. We’d love the opportunity to welcome you back soon for an even better experience. Warm regards, Management
   

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10. M

    Michelle

    Richmond

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Great food with a lot of choices Meat was delicious Soup choices could have been better easy parking
    

    Rio Brazil SteakhouseResponded on 30 November 2024

    Thanks for the feedback! We're thrilled to hear that you enjoyed our delicious meat and had a great time dining with us. We hope to see you again soon at Rio Brazil Steakhouse! Warm regards, Management
    

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