Rock & Brews - Grapevine

Review summary

1. m

   mitchell

   Baja California

   24 reviews

   vip
   5.0

   24 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere with excellent food. The multiple TV’s playing sports and videos from years ago was really entertaining!
   

   Rock & Brews - GrapevineResponded 2 days ago

   Mitchell - thank you for the review. With 21 TV's what a great place to watch your favorite sporting event! Hope to see you again. John, GM
   

   Is this helpful?

   Report
2. A

   Andrea

   New York City

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had a good time and the food was great. It was just way too loud to visit.
   

   Rock & Brews - GrapevineResponded 2 days ago

   Andrea - thank you so much for the review. Sometimes ROCK and Brews gets carried away with the Rock music. Please notify a manager next time, who can easily turn it down. We hope that you will try us again. John, General Manger
   

   Is this helpful?

   Report
3. G

   Gabby

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great place. Food was great. Service at times was slow but to be expected when the place is crowded.
   

   Rock & Brews - GrapevineResponded 2 days ago

   Gabby - thank you so much for the review. We look forward to providing exceptional service on your next visit. John, GM
   

   Is this helpful?

   Report
4. E

   Eve

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun vibe, very accommodating for a large group. Great patio! Next time will sit outside!
   

   Rock & Brews - GrapevineResponded on 11 November 2024

   Thanks Eve for the review and the shout out to our awesome patio and large group availability. John, General Manager
   

   Is this helpful?

   Report
5. K

   Kathy

   Nashville

   124 reviews

   vip
   5.0

   124 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was our first visit to a Rock & Brews. When we found out that Gene Simmons and Paul Stanley from KISS were the brains behind this concept and these franchises, we were definitely excited to go. We were both jonesing for burgers and ordered them. The were big, juicy, and tasty served on brioche buns with fries. The menu has something for everyone from appetizers to salads to full dinners. There are so many large screen TVs playing all college games of the day. They have tons of beer varieties on tap and lots of specials on mixed drinks. While we ate burgers, they do have a weekend brunch menu which looked amazing. Seating is extensive inside and outside. Service was good and the staff was really friendly.
   

   Rock & Brews - GrapevineResponded on 11 November 2024

   Kathy - WOW, thank you for the kind words. I believe that we have the best burger in town and with 48 drafts and variety of specialty cocktails, we have something for everyone. Look forward to serving you again. John, GM
   

   Is this helpful?

   Report
6. C

   Chris

   Houston

   16 reviews

   3.0

   16 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Live band equipment was way too loud. Couldn’t hear people sitting next to me without yelling. Couldn’t hear the server as she attempted to help us. Zoe was fantastic and did the best she could to make our first visit enjoyable.
   

   Is this helpful?

   Report
7. C

   Carlos

   Dallas

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 13 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Not great food and quite expensive. Will try again in the afternoon with live music
   

   Rock & Brews - GrapevineResponded on 14 October 2024

   Thank you, Carlos, for the review. We have live music every Wednesday, Thursday and Fridays. Please reach out to me the next time that you are in. I would love to get your feedback on our food options. John, General Manager
   

   Is this helpful?

   Report
8. T

   Tom

   Dallas

   50 reviews

   4.0

   50 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Arrived and greeted right away. It was busy overall but there was a party/event going on in the outside/covered area. Waitress was prompt in introducing herself and taking drink order. Missed the food happy hour by a few minutes but was able to order some beers with the beverage happy hour saving a couple $$'s. W ordered a couple apps - shrimp and the calamari and socialized. Waitress checked on us a few times and then placed the rest of our order. All 4 items arrived as ordered - chicken tenders, fish and chips, chicken sandwich and the 4th a chicken salad. Portion size was good offering some leftovers. Place is a little loud so felt like we had to yell a little bit or repeat ourselves. First time at this location, 2nd time for the brand. We would visit again.
   

   Rock & Brews - GrapevineResponded on 14 October 2024

   Thank you, Tom for the detailed review. We look forward to serving you again. John, General Manager
   

   Is this helpful?

   Report
9. R

   Robert

   Dallas

   6 reviews

   4.0

   6 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This was our first visit, and we really enjoyed it. Everything we ordered was good. I gave three stars for food because the appetizer queso was very thin, and the pretzel was just ok. The tacos, wings, burgers were all good. They have a really good food and drink happy hour. I was surprised at how reasonable the bill was. My one negative, we had six people, with lots of food and drinks, and the dirty dishes sort of piled up. Lots of staff walked past us over and over, and plates sat. They need to do a better job is busing. Other than that, a good experience, and we will definitely be back.
   

   Rock & Brews - GrapevineResponded on 14 October 2024

   Thank you, Robert for the detailed review. I apologize for the queso which should be thick and hold on the chip. I pride myself on our service standards and am deeply sorry that we fell short. With your feedback, we can only get better. We look forward to serving you again and promise a better experience. John, General Manager
   

   Is this helpful?

   Report
10. D

    Don

    Dallas

    26 reviews

    2.0

    26 reviews

    Dined on 11 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    Ridiculously slow service and nachos were missing toppings. Waiter came out of the bathroom stall without washing. Ewww. Band was decent. Too bad the rest wasn’t
    

    Rock & Brews - GrapevineResponded on 14 October 2024

    Thank you for providing feedback on your recent visit. I am deeply sorry for missing the mark on so many issues. I would like to invite you back to Rock & Brews Grapevine and promise a more Rock Star experience. I look forward to hearing from you and meeting you in person. John, General Manager
    

    Is this helpful?

    Report