Rollati Ristorante

Review summary

1. A

   Avantika

   San Francisco

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The food was great quality, however the pizza oven was broken and we weren’t told until we tried to order pizza for our main. Instead of offering a chili oil substitute, the waitress brought us separate cheese, oil and chili flake plates and suggested we make it ourselves. Service was also slow and drinks were forgotten several times. Overall was an average experience.
   

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2. J

   Jon

   San Francisco

   97 reviews

   5.0

   97 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service excellent. Food very good. Salad to start was refreshing after prior nights thanksgiving dinner. Both wife and I had lamb with pappardelle which paired well with recommended wine. Cannoli was excellent paired with cappuccino Not a huge fan of the decor but I'm not a fan of the more modern style. Definitely will eat here again and try something different.
   

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3. C

   Cole

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was alright. The food was pretty solid, nothing special. The service was very slow, fortunately our waitress was nice though.
   

   Rollati RistoranteResponded 1 day ago

   Thanks for the feedback. We're glad to hear that you found our food good. However, we're sorry to hear about the slower service you experienced. We always aim to provide our guests with the best dining experience and your comments will help us improve. We hope to serve you again soon for a better experience.
   

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4. E

   Esperanza

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed their homemade lobster pasta, lasagna and their rabbit. Really liked the service and the strawberry panna cotta.
   

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5. F

   Fred

   San Francisco

   8 reviews

   4.0

   8 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good was good, service was very good but it was very noisy. Tables are fairly close together in one big room. Seemed like a tight arrangement. In addition the parking is awful. No parking on street or garage. We had to park blocks away and walk to and back in the rain
   

   Rollati RistoranteResponded on 24 November 2024

   Hi Fred, Thank you for taking the time to review Rollati. We're thrilled to hear that you enjoyed our food and service. We understand that the noise level was a bit high and the parking situation may have been challenging. We're continuously working on improving our guests' experiences and your feedback is very valuable. We hope to have another chance to serve you better in the future. Warm regards, Madeleine Ferguson, Assistant General Manager
   

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6. Y

   Yadira

   Sacramento

   1 review

   3.0

   1 review

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The host was quite rude for being 5 mins late to my reservation. Online it says there is a 15 min grace period and she had told me I had to wait since I was not there at the exact time and they basically “gave up” my table. Literally sat us down not even 1 min later. She was also rude to my friends telling them we were late as well.
   

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7. R

   Raul

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I had high hope for this restaurant. Unfortunately the service was really slow and backed up. It took us roughly 20min for our drinks to arrive to our table. Not until I went to the bar and tried to order a round, we were told our drinks were on the way. The apps ordered were the garlic bread but it came out burnt not toasted. They had to remake and remove the burnt bread. The frito mixto was over cooked and dry. The meat balls were delicious but a bit cold. Crab cakes were decent. We also ordered the 1000 layer lasagna with the short rib. This was a recommendation made by the staff. Unfortunately the lasagna itself was over cooked with no real flavor. The short rib sauce was just layered under the lasagna. The vodka rigatoni was probably the best dish we had. To top it off the pizza oven was offline the night we went. Overall I would not recommend the restaurant.
   

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8. J

   JOANNE

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and atmosphere at Rollati -- it is my go to lunch place when I go out with work friends.
   

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9. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   The food was great, but the ambience for celebrating a birthday was very bad, I put on the requests that it was a birthday and not even bother to bring a surprise cake or something like that, but the food good. Thanks.
   

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   Rollati RistoranteResponded on 23 November 2024

   Thank you for choosing to celebrate your birthday at Rollati Ristorante. We're thrilled to hear that you enjoyed our food. However, we're sorry to hear that the ambience did not meet your expectations. We always strive to create a comfortable and enjoyable atmosphere for our guests, especially for special occasions like birthdays. Your feedback is important to us and we will definitely take it into consideration. We hope to welcome you back soon for another great dining experience. Thank you, Drianna Cardarelli
   

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10. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on 6 November 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Half of our food orders came out cold - and I mean refrigerator cold. This included the "cast iron pan seared lasagna" which clearly is pre-prepared and put in the refrigerator. New orders came out 30 minutes later so half our table was done eating already. These were only moderately warm. Not sure what is happening here. Great food but prepared and served really poorly during our visit.
    

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