Rosa Mexicano - Riverside Square

Review summary

1. K

   Kimberly

   New York City

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Understaffed. Three of the 7 entrees came out wrong. Our drinks took forever to arrive and when they did were incorrect. They were terrible, so not something we could wrk with but then to replace with what we actually ordered was an additional 15-20 min. Unfortunately an overall bad experience; we will not be returning and I would not recommend.
   

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2. B

   Bruce

   VIP

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Great for families, but not great for a date night. Overall design of the interior space felt more like a cafeteria, definitely not an intimate aesthetic if that's what you're looking for. Decor looked cheap. Food was great and packed with flavor, although our appetizer came out 10 minutes after our main course. Aside from that, service was good and our waiter was attentive. Would not return for dine-in but would consider takeout in the future.
   

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3. J

   Jessie

   VIP

   New York City

   16 reviews

   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Restaurant was empty and cold. Waiter was new but very kind. Food was better than expected.
   

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4. D

   David

   VIP

   New York City

   17 reviews

   3.0

   17 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very expensive for mediocre food. Next time we have a movie we could spend the same money at Morton’s
   

   Rosa Mexicano - Riverside SquareResponded on 9 December 2024

   Dear David, Thank you for your feedback regarding your experience at Rosa Mexicano. We appreciate your thoughts about the pricing and quality of the food. It's important for us to provide a great dining experience, and your comments will be reviewed by our team to see how we can improve. We value your input and hope to welcome you back for a more enjoyable meal in the future. Sincerely, Rosa Mexicano Team
   

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5. T

   Theresa

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 1 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   My family’s experience was not like anything in the past. We had not had dinner at Rosa in quite a while and will not be back after a very disappointing food experience. The guacamole was put in the middle of our table with a big wooden spoon. I thought it was for serving maybe, but realized it was meant to stir the ingredients together. There were so many chopped onions and checks of avocado thrown in the bowl. We did have the server prepare the dish , however he might have been new and not trained correctly. The rest of our meal was just okay. Sauce on my husband dish was too sweet and a bit smothered in the sauce. Was definitely overpriced for the quality of the food.
   

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6. N

   Nuphar

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the dinner. Benny our server was fantastic and really attentive to everything. We hadn’t been in years so it was nice to come back and still enjoy the quality of the food
   

   Rosa Mexicano - Riverside SquareResponded on 26 November 2024

   iHola! Thank you for the 5 star review. We strive to deliver the best experience for you every time. We hope to see you again in the future!
   

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7. M

   Melissa

   VIP

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Everything was great but the bathrooms were really dirty, no toilet paper, just wasn’t a great part of the experience
   

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8. V

   Vinod

   VIP

   New York City

   48 reviews

   3.0

   48 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Mediocre Mexican food. Good service, however. Tableside guacamole and drinks are good. However the food is not very impressive particularly the fajitas. You can definitely get much better food for significantly less money and many other places. Not as posh as the one I’ve been to in Manhattan, but again same food
   

   Rosa Mexicano - Riverside SquareResponded 5 days ago

   Dear Vinod, Thank you for your review and for highlighting both the service and the tableside guacamole. We're sorry to hear that the food did not meet your expectations, particularly the fajitas. Your feedback is important, and we will take action to look into these concerns. We appreciate your insights and hope you might consider visiting us again for a better experience. Sincerely, Rosa Mexicano Team
   

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9. E

   Erin

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Spicy sauce was requested to be on the side and came on food. Was not given beans and rice till almost done with tacos. Asked for water and that came after the bill.
   

   Rosa Mexicano - Riverside SquareResponded 5 days ago

   Dear Erin, Thank you for your feedback. We're sorry to hear about the issues you experienced during your visit. It's important to us that every detail is attended to, from your order to the service. We appreciate you bringing this to our attention, and we will look into your concerns to ensure improvements are made. We hope to have the opportunity to serve you better in the future. Best regards, The Rosa Mexicano Team
   

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10. OT

    OpenTable Diner

    VIP

    New York City

    3 reviews

    3.0

    3 reviews

    Dined on 16 November 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    I didn’t appreciate the Host seating us at a table when I requested a booth. Then she lied and said she had many reservations of 4 people. There was so many tables of 4 open ALSO there was a couple (2ppl) sitting at a booth. Nonetheless, food was really good and my waiter had great customer service.
    

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    Rosa Mexicano - Riverside SquareResponded on 20 November 2024

    Dear Guest, Thank you for sharing your experience at Rosa Mexicano. We're glad to hear that you enjoyed the food and received great service from your waiter. However, we apologize for the seating issue and any miscommunication regarding your booth request. Your feedback is important to us, and we will address this with our team to improve our guest experience. We hope you’ll give us another chance to provide you with the seating and service you expect. Sincerely, The Rosa Mexicano Team
    

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