Royal Oak - Kinnerton Lane

Review summary

1. P

   Peter

   Cheshire

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Table booked for 19.30 pm for fixed festive menu. Was not told straight away that this was no longer available. Given normal food menu for Christmas eve meal, ended up having to eat a bloody terrible fish and chips at 20.35 p.m. Staff looked stressed and embarrassed. Was offered absolutely nothing in compensation e.g free pudding or drink. Beyond disappointed as this is also my local pub.
   

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2. E

   Emily

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Sadly not the royal oak i have always known...been here for over 15 years as a go to place to visit. Sadly, slow service and food quality wasn't as I've known it...maybe it was just a 'last weekend pre xmas' and all staff are exhausted vibe (trust me I work in the industry so understand) but if anything I just felt for them as clearly too much for them to handle :(
   

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3. P

   Paul

   North Wales

   3 reviews

   4.0

   3 reviews

   Dined on 18 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good was ok but for the price, I’d expect it to be of a higher class.
   

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4. C

   Carol

   Cheshire

   2 reviews

   1.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Wrong drink delivered, mixed grill arrived without the steak and to round off the evening boiling hot tea was spilt on one of our party as a young inexperienced waitress tried to reach across the table with it in hand and then had no idea how to deal with it. Young inexperienced staff, trying their best with no help, support or training. Meal mediocre at best and very pricey. Money was knocked off the bill but even that was a farce as they couldn't make the till do it properly. Will never go back and felt very sorry for the young staff on duty.
   

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5. S

   Susan

   Cheshire

   3 reviews

   5.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I had booked a table in the restaurant but was actually seated in the bar dining area. However the table we had was fine as it was reasonably quiet. The service , food and atmosphere were very good. The staff were very polite, friendly and helpful. I have been to The Royal Oak a few times at various times of the day over past 12 months as it is an ideal place to meet ip with friends and will be going again in the new year.
   

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6. a

   alan

   Yorkshire

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's been a few years since we have visited , for no reason It's just as nice as it was and our friends from Spain where very impressed Will be going back soon !!!
   

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7. N

   Nicola

   VIP

   North Wales

   13 reviews

   5.0

   13 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely evening at the Royal Oak & the food was absolutely fantastic honestly can’t wait to go back 5⭐️⭐️⭐️⭐️⭐️ as was the service, can’t recommend enough.
   

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8. J

   Jackie

   Cheshire

   1 review

   1.0

   1 review

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came here on Sunday 27/10 as we had been several month’s prior and had a nice meal. Booked for restaurant but upon arrival was directed to a very dirty back room table by a window. It was quite cold, the girl who showed us our table apologised for the mess and proceeded to spray both the table and us with cleaning spray. We ordered our meals through the bar when it came we had no cutlery, and noticed a made up table beside us had some; so we took that. Whilst ordering drinks we discovered that the table next to ours was the one we were booked in for. Obviously the server was confused when taking us to our table. Three of the meals were ok, however the roast turkey dinner was not. The vegetables were rock hard the sea salt and rosemary roasties were just boiled no hint of sea salt or rosemary and thin flavourless gravy. All in all a very disappointing visit
   

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9. m

   mel

   Shropshire

   1 review

   1.0

   1 review

   Dined on 27 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I had prebooked the meal for family who were visiting us, six of us in all/On arriving the dining room was full apart from one table. There was obviously a large party of people down the centre of the room and the noise from the room was horrendous. I appreciate there were lots of children at this table, half term and all that,,but the noise was horrendous altogether in the room. I requested that we dine in the bar area which we did. Staffing level was appalling, one lady behind the bar and one lady serving the meals,, along with a chap from the kitchen who may have been the chef??I was told there were only these two on duty today!!! We waited 20 minutes to order and then waited for an hour before the food came to the table, by which time we were on second round of drinks and halfway down second bottle of expensive wine!!! The food was lukewarm and the whole meal was a disaster and having paid the bill of £ 173 plus, I am determined never to come here again, in fact I would like a refund for the whole of the cost of the meal.......
   

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10. A

    Andrea

    Cheshire

    4 reviews

    3.0

    4 reviews

    Dined on 29 September 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    It is a beautiful pub. I booked for the bar and was put in the restaurant,it took a while for our order to be taken, one of the drinks was wrong and when staff told, we thought they would bring the right one, they didn't so had to ask again. Food took while to come but was lovely . The staff are super young which isn't a problem but I don't think they quite understand how to be aware of issues raised or how to deal with them. When wiping tables the crumbs were put onto the floor - again not having that thought process of hygiene and cleanliness, the tables were sticky. Seems to have gone downhill a bit which is a shame.
    

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