Roy's - Kaanapali

Review summary

1. R

   Rani

   San Francisco

   6 reviews

   vip
   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   We sat near the kitchen even though I asked to move to open tables that were available. Food was not hot, and overly salted. Staff was ok. Food took a long time to arrive. We go to this Roy’s every time when in Kaanapali, but not a great experience this time.
   

   Is this helpful?

   Report
2. P

   Pam

   Pittsburgh

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We’ve been to Roy’s several times. This time was disappointing. My husbands’ ribs were way too salty. My macadamia encrusted Ono was quite dry. The atmosphere was meh. But the wait staff was quite cheerful. I’m going to chalk it up to a bad night, sick chef, or perhaps it’s just the Kaanapali location. I want to believe in Roy’s so this is only one strike.
   

   Is this helpful?

   Report
3. K

   Kirby

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our best meals every time we visit! Our service was amazing as well!
   

   Is this helpful?

   Report
4. J

   Jessica

   Los Angeles

   8 reviews

   vip
   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   THIS IS NOT THE ROY’S YOU ARE THINKING OF. Apparently some locations split off and are independently operated? This one is crap. Food was subpar, prices still high, and the location is a converted golf club?? AVOID.
   

   Is this helpful?

   Report
5. J

   Jeff

   Phoenix

   12 reviews

   vip
   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great time and our server was very attentive and kind. Only hiccup was my wife’s dinner was cold. But the server and team immediately rectified it, she loved her dinner, and we continued on with a great evening!
   

   Is this helpful?

   Report
6. J

   Jeff

   Hawaii

   24 reviews

   5.0

   24 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was great; our waitress wasn’t the best for such a high end restaurant. Had to ask for water several times and my friend asked for a specific vodka and she was supposed to check withe the bartender to see if they had it in stock, but she never got back to us.
   

   Is this helpful?

   Report
7. M

   Michael

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Having been to Roy’s in other destinations, this location did not meet expectations. The service was meh but the food lacked flavor. We’ve had amazing meals from Roy’s and heard this location wasn’t favorable but we decided to make our own opinion. Turns out, the advice we were given was correct. Best part of the meal was the appetizer(blackened island ahi). Was looking forward to their signature cocktail (Hawaiian Martini) which was listed online, but apparently can’t be served in Maui. Entrees chosen were the misoyaki butterfish and the grilled au & shrimp duo. The cook on the fish was done nicely but the flavor of the dishes left you desiring more. Very bland compared to our experiences from other Roy’s locations. We’ve had amazing experiences at Roy’s but this location was not it. We tried it, will go elsewhere when we are back.
   

   Is this helpful?

   Report
8. P

   Paul

   Hawaii

   5 reviews

   vip
   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was excellent, but the main course was not hot. Only the plates were hot, the food not. The service was regular.
   

   Is this helpful?

   Report
9. S

   Stephen

   Grand Rapids

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   The renovation was stale and restaurant was very bright. The tuna appetizer was great as always but entrees were not great. Menus printed on paper and just seemed like a restaurant opening for the first time. We have eaten at Roy’s probably 100 times over the past 20 years and this was our first mediocre experience.
   

   Is this helpful?

   Report
10. A

    Angie

    Hawaii

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 22 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an awesome dinning experience as we always do! Our food was impeccable! We were joined by another couple new to Roy’s which were pleasantly impressed with the entree’s! Cocktails to our liking as well. The service was excellent! We will be back!! Thank you
    

    Is this helpful?

    Report