Ruth's Chris Steak House - Downtown Greenville at Riverplace

Review summary

1. S

   Susan

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Very disappointing experience, my first, with the Ruth’s Chris franchise after many many visits and years. We had an embarrassing letdown on an anniversary visit! Pre meal bar had 1 bar server and slow f/u & check. At table, it continued, slow service & no f/u. A large group seemed to affect everything, getting most attention. But the restaurant overall was slow. The issue-not enough staff, poor table check in, slow bar table service, really nothing positive other than giving food a B+( but typically an A). And- no dazzlement. With a tab over $225, disappointing visit not up to their par.
   

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2. V

   Vanessa

   Charleston

   9 reviews

   2.0

   9 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   After having an unsatisfactory experience the last time we visited, we decided to celebrate a birthday at this location. The service was slow and not very attentive. One of our orders had the larger filet that we didn’t ask for, but were charged for. When the appetizers were delivered, only one came out at first, the other delivered later. When the entrees were delivered, the sides were so cold the butter didn’t fully melt on the mashed potatoes and the broccoli was lukewarm at best. Needless to say, it wasn’t the best experience that you would expect when paying a bill over $200 for two people. It left us with the feeling that Rick Erwin’s or Halls Chophouse would have been the better choice.
   

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3. R

   Richard

   Charleston

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   I live in Greenville and visit all of the restaurants new and exciting. We decided to try RC since it has been years since visiting. This new location was billed as on the river in downtown. My wife and I were put in a back room next to the kitchen. No windows, the ambiance of the back of a McDonald’s. The food was good, but the atmosphere killed the night out. I understand overflow seating, but this was not a good experience. I will not return. There are too many restaurant options in Greenville to ever give them my business again.
   

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4. M

   Matthew

   Charleston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We enjoyed the food, but the music choice was interesting.
   

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5. r

   robert

   Charleston

   22 reviews

   5.0

   22 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional dinner service in the bar lounge. I don’t know his name but the bartender had exceptional table service. Definitely a lost art. Food and service *****!
   

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6. J

   John

   VIP

   Western NC

   35 reviews

   5.0

   35 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We arrived early but were kindly greeted and seated instantly. Alex our server was accomplished, pleasant, and professional. He also had a sense of humor and a knack for arriving exactly when needed. When we return you can be sure we will ask to be served by Alex. Adam the manager was around the entire dining room speaking with diners and staff, filling in where needed, and paying attention to the room. He stopped by our table and we had a pleasant and unhurried chat. Our food was absolutely perfect in all regards. And, if you like coffee, I encourage you to order the French Press...outstanding.
   

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7. R

   Ron

   VIP

   Charleston

   34 reviews

   1.0

   34 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very disappointed. Server Patrick did his best, looked like manager was clearing and setting tables. No staff is one thing but this was a bad reflection on Ruth's Chris. Noticed other servers leaning up against the wall in view of all tables, totally unprofessional. Night of apologies. There are better steakhouses in Greenville ... Hall's, Larkin's, Rick Erwin West End.
   

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8. C

   CARLOS

   Charleston

   1 review

   4.0

   1 review

   Dined on 16 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Tried to put us in a room with no view when there were open tables
   

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9. S

   Shunnola

   Charleston

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my meal. Our server was very good. He went huge extra mile for us.
   

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10. G

    Greg

    Charleston

    2 reviews

    4.0

    2 reviews

    Dined on 16 February 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Excellent service and great atmosphere, timing on food was a bit off so some steaks were overcooked. I’m sure they would have addressed it but we didn’t have time for re-fires
    

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