Ruth's Chris Steak House - Downtown Greenville at Riverplace

Review summary

1. B

   Bianca

   VIP

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you’re looking for an unforgettable dining experience this Christmas Eve, Ruth’s Chris Steak House is where your search should end. Nestled in the heart of Downtown G’ville this iconic steakhouse transforms into a festive oasis, offering a sophisticated ambiance that perfectly complements the holiday season. The highlight of the evening, of course, is the food. Ruth's Chris is renowned for its unparalleled steaks, and this visit did not disappoint. We started our meal with the signature BBQ and spicy shrimp, a delightful prelude. For the main course, I opted for the Filet Mignon, cooked to a perfect medium-rare and served sizzling on a 500-degree plate. The crust was outstanding: a caramelized exterior surrounding a tender, juicy center that practically melted in my mouth paired with the sweet potatoes and my pomegranate martini was perfect 💫 To top off our meal, we indulged in the legendary Apple Tart — a rich, decadent dessert that perfectly embodied the spirit of indulgence. Each bite was a heavenly combination of texture and flavor, ensuring that we ended our meal on a sweet note. Overall, dining at Ruth's Chris on Christmas Eve was perfect!
   

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2. V

   Victoria

   Charleston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   It was Christmas Eve at 5:30 pm. We had a reservation so we were immediately seated. There were 4 place settings for five people. Some silverware and glassware was dirty. We had soups and salad, the soup came out and the salads showed up 10 minutes later. Everything but the steaks was cooked perfectly. One steak that was supposed to be medium rare was very well done. That was sent back and a new one delivered immediately. The two other steaks were not correct but edible. We have our waiter a $100 gift card and a credit card. We asked him to run the gift card first and put the rest on the credit card. After we left we found that they never ran the gift card but did not give it back. They corrected it but overall we didn’t feel great about the experience.
   

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3. B

   Becky

   Charleston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service was not great. I was always offered a complimentary dessert for my birthday every other year, but not this year. Server was very inattentive compared to the servers at the tables by us.
   

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4. m

   mark

   VIP

   Charleston

   31 reviews

   5.0

   31 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hosea was our repeat waiter. Great personality and genuine care for your dining experience.
   

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5. A

   Amber

   Nashville

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My experience at Ruth’s Chris on Friday, December 20th, was far from the celebration I had hoped for. We made reservations to celebrate my birthday after riding Santa's Sleigh, and I specifically noted the occasion when booking. However, the evening quickly took a turn for the worse. After being seated, we waited more than 15 minutes before anyone acknowledged us. The table wasn't decorated for my birthday with confetti or any special touches, which I understand can sometimes be overlooked, but it was a bit disappointing, especially when Ruth’s Chris is known for making birthday celebrations a highlight. We placed our drink and meal orders, but the drinks took an unusually long time to arrive. In fact, my husband’s salad came before his beer, which was served in a bottle. After a long wait, our food arrived, but both steaks were served rare, despite being ordered medium. I didn’t want to cause a fuss, but the waitress insisted it was too rare and offered to have it remade. When my steak came back, it was overcooked and charbroiled to the point of being burnt. At that point, I asked to speak with a manager. The manager's response was underwhelming. Not only was there no apology, but he didn’t even acknowledge the lack of birthday celebration, which was a significant part of the experience I was expecting. He did remove my steak from the table, but the lack of genuine care for the situation was disappointing. In the end, they removed one beer and my steak from the check, which was appreciated, but didn’t make up for the overall poor experience. It’s unfortunate that Ruth’s Chris, which is usually a reliable go-to for special occasions, failed to deliver on this particular evening. What should have been a memorable birthday celebration turned into a frustrating and underwhelming experience.
   

   Ruth's Chris Steak House - Downtown Greenville at RiverplaceResponded 4 days ago

   Amber, I am so sorry for the lack of confetti on your table in recognition of your big day. Your steak should have been cooked correctly the first time - failure to get it right a second time is most unsatisfactory. I apologize for our poor performance. I assure you that our top concern is providing the highest standards of quality in food, service, and hospitality. I am sorry we fell short with your experience! I am uncertain if you missed it, but Adam removed your Georgia Peach Tea, Modelo, Kid's Chicken Tenders Meal, Sweet Potato Casserole, and Filet from the check - over 50% of the total bill. I do hope that provides more relief. Thank you for writing in giving us the opportunity to improve and take corrective measures to prevent a future recurrence. Jordan Gentry General Manager
   

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6. F

   Frankie

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruth Chris is the restaurant I always go to whenever I have a special occasion or just to have a great dining experience. I love the fact that there is a wonderful view of downtown while enjoying a delicious meal!
   

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7. S

   Stephanie

   VIP

   Charleston

   15 reviews

   2.0

   15 reviews

   Dined on 17 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   I normally have a very enjoyable experience at Ruth’s Chris, however my meal was not enjoyable. I requested my filet medium, but it was pretty much rare. My shrimp came out uncooked! I did bring it to the attention of my waitress and manager. Both were very apologetic. The rest of the party enjoyed their meals.
   

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8. C

   Corey

   Charleston

   13 reviews

   5.0

   13 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks to the team at Ruth’s Chris for another GREAT dining experience. All areas of QSC (Quality, Service, Cleanliness) were in abundance as usual. Sincerely
   

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9. R

   Raven

   Charleston

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had stuffed chicken breast and a caesar salad. Both were chefs’ kiss! The chicken was so tender, moist and delicious. I sat at the bar and the service was exceptionally great even with the restaurant being a full house. My drinks were so yummy! Don’t walk, run there!
   

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10. S

    Sharon

    Charleston

    4 reviews

    5.0

    4 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic dining experience-fabulous food, service, and atmosphere!
    

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